I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more
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Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more
I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more
Company replied
Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more
Company replied
Company details
Written by the company
We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.
Contact info
160 Konrad Cres. Unit 4, L3R 9T9, Markham, Canada
- info@pixiemood.com
- pixiemood.com
3.1
Average
457 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don’t receive courriel about my…
I don’t receive courriel about my purchase I don’t say this is shipped?
January 26, 2021
Reply from Pixie Mood
Thank you for your review. We would love to hear more about your experience. Please reach out to support@pixiemood.com with your order information and our Support Team will provide the most updated tracking information. Thanks again for taking the time to review us!
-Kat
First time purchase
Wanted to use the discount as a new subscriber in my purchase however it does not work on any item that is marked down.... too bad..
January 21, 2021
Reply from Pixie Mood
Thank you for taking the time to review us! We always strive to reflect on ways we can improve, experience feedback like this helps us do better and is very much appreciated.
-Kat
Great selection
Great selection.
Waited a bit for delivery, but understandable given covid and post office issues.,
Love the Quinn so much!
Will definitely order again.
Kelly
January 17, 2021
Reply from Pixie Mood
Thanks for your amazing review! We always aim to produce beautiful and functional pieces that don't need compromise. It means the world to us that you love your Quinn as much as we do!
-Kat
Great Quality
I have been using my Pixie Mood purse for almost a month. I needed a smaller sized purse and this was perfect. The entire product is high quality and I am guessing it will last years longer than my last amazon purse did.
January 16, 2021
Reply from Pixie Mood
Thank you so much for taking the time to leave us this lovely review. We always aim to make stylish, versatile, high quality pieces that don’t need compromise! We are so happy you love your purse!
-Kat
The best thing since sliced bread
I ordered this bag around Boxing Day as a gift to myself because I had been wanting a new purse. Now I hate regular purses because I find they always try to take out displays when I go shopping so I have been searching for a small but elegant backpack to replace my current purse. Now this bag is the ticket! It is small but in all the best ways, it also keeps its shape while full or empty which is really nice in my opinion. If you are looking for a small but classy backpack look no further!
January 13, 2021
Reply from Pixie Mood
We are so happy to hear you love your bag and are grateful for your kind words! Thanks for sharing your review with us and the community!
-Kat
I love my bag
I love my bag! Perfect size, great exterior pockets, and large interior case for the little stuff! And it has feet on the bottom to protect it.
January 12, 2021
Reply from Pixie Mood
We are so happy to hear you love your bag and are grateful for your kind words! Thanks for sharing your review with us and the community!
-Kat
I Love the quality and style
January 12, 2021
Reply from Pixie Mood
Thank you so much for taking the time to leave us this lovely review. We always aim to make stylish and versatile pieces that don’t need compromise! We are so happy you love your Pixie Mood product!
-Kat
Very impressed with the packaging and…
Very impressed with the packaging and the quality of the bag.
Reserving more of a review until after I’ve used it for a while.
January 10, 2021
Reply from Pixie Mood
Thank you for this wonderful review and sharing your experience with us! It was a fulfilling part to our end that we were able to provide a quality shopping experience. Please feel free to reach out to support@pixiemood.com with any further comments, feedback or suggestions you wish to share!
-Kat
Finally received my order
Updated review: I finally received my order after close to four weeks. I am happy with my purchase though now that it has arrived.
January 8, 2021
Reply from Pixie Mood
Thank you for your feedback, we appreciate the opportunity to reflect on ways we can do better. We are sad to hear your delivery time was longer than expected. The peak holiday shopping season in combination with the pandemic has created a significant strain on most transportation service providers, during this time we do our best to deliver orders as quickly as possible! Please reach out to support@pixiemood.com and our Support Team would be more than happy to help with your inquiry!
-Kat
It takes too long to receive
January 8, 2021
Reply from Pixie Mood
Thank you for your feedback, we appreciate the opportunity to reflect on ways we can do better. We are sad to hear your delivery time was longer than expected. The peak holiday shopping season in combination with the pandemic has created a significant strain on most transportation service providers, during this time we do our best to deliver orders as quickly as possible! Thank you for your patience during the delivery delay, we truly appreciate it!
Reply from Pixie Mood
We are so grateful for your kind words. Thank you for sharing your positive experience with us!
-Kat
Reply from Pixie Mood
Thank you so much for taking the time to leave us this lovely review. We are happy to hear you love our purses as much as we do!
-Kat
Unhappy with the pocketbook.
January 6, 2021
Reply from Pixie Mood
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to support@pixiemood.com and our Support Team will guide you though the steps of our return process.
-Kat
Love, love, love
Shipping was fast. Love my new purchases. One for me and one as a bday gift for friend!
January 5, 2021
Reply from Pixie Mood
We are so grateful for your kind words. Thank you for sharing your positive experience with us!
-Kat
Jewelry Travel Case
My purchase shipped quickly and arrived as expected from description. The recipient was pleased!
January 1, 2021
Reply from Pixie Mood
We are so grateful you chose our products to give as a gift! Thanks for sharing your review with us and the community!
-Kat
I like the product I hate the shipping....6 weeks+ for shipping or more.
2 Years in a row I have purchased from this company and 2 years in a row they create the label but DO NOT SHIP! You have to keep following up with them over and over again to make sure you get your product. The product is great, but getting it is awful.
*Please note that I ordered 6 weeks out from Christmas, mid to early November. The label is created by Pixie Mood, but it never gets brought to or picked up by Canada Post. The tracking number supplied never actually worked.
December 22, 2020
Unprompted review
Reply from Pixie Mood
Thank you for your feedback, we appreciate the opportunity to reflect on ways we can do better. We are sad to hear your delivery time was longer than expected. The peak holiday shopping season in combination with the pandemic has created a significant strain on most transportation service providers, during this time we do our best to deliver orders as quickly as possible! Thank you for your patience during the delivery delay, we truly appreciate it!
-Kat
I just am in love with my new purse
I just am in love with my new purse! Best quality!
December 21, 2020
Reply from Pixie Mood
Thank you so much for taking the time to leave us this lovely review. We are happy to hear you love our purses as much as we do!
-Kat
We ordered 2 wallets
We ordered 2 wallets, 1 was the wrong color. it was black instead of black/cork. Tried to find a phone number to reach them...nothing.
December 21, 2020
Reply from Pixie Mood
Thank you for your feedback! We are so sorry to hear about this error in your order, our Support team has reached out to you directly to help make this right!
-Kat
Reply from Pixie Mood
Thanks for your amazing review! We always aim to produce beautiful and functional pieces that don't need compromise. It means the world to us that you love your bag!
-Kat
Great customer service and great product!
Great service when I had an email question. Haven’t received the purse yet, but looking forward to receiving it!
December 18, 2020
Reply from Pixie Mood
We are so grateful for your kind words! Thanks for sharing your review with us and the community.
-Riley
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