Pixly Reviews 394

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

My delivery didn't go according to plan at first as there were parts missing, due to a packaging error. After I emailed Pixly, they sent me the missing items plus some extras, so all good 👍

Rated 5 out of 5 stars

Picked these keyrings as they were supposed to be 76mm by 51mm but they don't fit the pictures of the hp printing machine there is a difference on both sides, Updated absolute apologies it was mys... See more

Rated 3 out of 5 stars

I recently bought some glass coasters and fridge magnets from Pixly to be given to friends as a 50th birthday gift. I was happy with the design and speed of delivery but the quality was below the st... See more

Rated 5 out of 5 stars

ABACUS Aplliance Repairs. Mike was genuinely, so obliging and patient and determined in his fault finding in what the problem was with my washing machine. Mike came on same day and rang me to advis... See more

Company details

  1. Gift Shop

Written by the company

Excellent value personalised gifts from £1.99. Free delivery over £10 on absolutely everything online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Products and Service

I have used this company twice — the quality of goods is excellent as is their customer service. I was having problems ordering the second time — they couldn’t be more helpful. Delivery times are quick too, thank you

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

The service was great!

The service was great!! Easy to put my photos onto the design I chose and payment and delivery all very smooth. My parcel arrived in a nice time too, and the laptrays are brilliant!! I really like them!
Overall the whole service was fantastic!!

December 27, 2024
Rated 1 out of 5 stars

Awful Quality

Ordered as a christmas present - cannot even gift it - the quality of the paper, spiral binder, printing and packaging for transit was awful. Cost nearly £30 and am unable to use. The pages were curling as recieved and the paper is regular paper so not heavy enough to lay flat.
Would not recommend - used this site as an alternative to our usual calendar website and regret it deeply.

December 5, 2024
Pixly logo

Reply from Pixly

It seems this review was left in error to the wrong company as we do not supply printed calendars.

Upon looking further into the order number supplied here I can see you had purchased two customised photo pens from us.

Rated 5 out of 5 stars

Large personalised lap tray

Great company so glad I found them ordered a personalised lap tray and so pleased with it, so much so I have ordered another one for my other daughter. Delivery so quick and arrived one day earlier than scheduled. Would recommend this company to anyone 100%

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Abacus Appliance Repairs.

Mike came and mended our dishwasher within a couple of hours…I’d definitely recommend him to fix any electrical appliances…he came the same day that I contacted him and was very polite clean and efficient…great service 👍

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product

Was exactly what I ordered! And very fast delivery. Thank you!! Definitely recommend ordering from here.

November 24, 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - a mistake was made but was rectified immediately without me even needing to get in touch, which I appreciated massively!
Will use again:)

November 10, 2024
Rated 3 out of 5 stars

Misleading

Nowhere on their website does it state items are shipped from CHINA!
personalization is much smaller than shown on website.

November 6, 2024
Unprompted review
Pixly logo

Reply from Pixly

Thank you for your feedback. We take customer concerns seriously and strive for transparency. Upon reviewing your comments, we believe there may be some confusion, as we do NOT ship any of our items from China. Additionally, we were unable to locate an order under your name in our records.

All orders are processed and shipped from the UK.

To help resolve this and ensure your experience is addressed appropriately, could you provide us with your order number or any related details? This will help us verify the purchase and investigate further.

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