Pizza GoGo Reviews 

366
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported significant delays in order delivery, often waiting over an hour, and noted that their food arrived cold. People also encountered issues with incorrect orders, such as wrong items or missing toppings. Furthermore, some consumers described the food quality as poor, with pizzas being burnt, soggy, or having minimal and unappetizing toppings. Some people were dissatisfied with the staff, citing instances of rudeness and unhelpfulness. A few others also noted concerns about food quality, with reports of ingredients not meeting expectations. Conversely, a small portion of people found the product quality satisfying, describing pizzas as delicious, hot, and well-made with fresh ingredients. Additionally, some reviewers praised specific staff members for excellent service and politeness.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the pizzas as amazing,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the food as "amazing,"... See more

Order

Clients share negative opinions on order experiences, with many expressing frustration over incorrect orders,... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising managers and delivery drivers... See more

Service

People report ambiguous experiences with service, with some customers praising the great service, hot and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The pizzas taste good, but the service is very poor. Most of the time, they have delayed service — it usually takes more than an hour after placing an order. On one occasion, it even took 1 hour and 4... See more

Rated 2 out of 5 stars

Good pizza but the delivery driver shouldn’t be working there, first time he came he said it’s his birthday and as I live in a flat can I meet him downstairs which I said no I’m in my pyjamas, he came... See more

Rated 1 out of 5 stars

COALVILLE STORE "(LEICESTER) gave the family food poisoning. made a large order including multiple chicken items and all 6 of us were seriously ill for the next 3 days. order time is slow and the f... See more


Company details

  1. Pizza Delivery
  2. Pizza Takeaway

Information provided by various external sources

Our mission is to provide every pizza lover with daily made, fresh dough pizzas using only high quality ingredients at a fair price. We will do this by focusing our energy and funds on providing good food and a good service to the customer at all times. --Going since '87--


Contact info

2.7

Poor

TrustScore 2.5 out of 5

366 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(366)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Placed order through their app at 10…

Placed order through their app at 10 pm, called at 11 to check but no one picked up. Then got a bit paranoid and started calling every 5 minutes, still no one picked up the phone. In total called 25 times, waited two hours and no pizza. The next day wife called them and the guy had the audacity to misbehave with her and asked her to speak in Hindi as he did not speak English. Never again never again will we ever even think about ordering through them.

February 7, 2023
Unprompted review
Rated 1 out of 5 stars

I bought a pizza last night and I had…

I bought a pizza last night and I had to wait for 1 hour and I don’t live far from the restaurant. Also the pizza came cold, raw and with not the toppings I ask for.
To receive insult from the restaurant and the bike rider for complaining I will never order from pizza GoGo ever again. And store I order it from was Lewisham.

January 29, 2023
Unprompted review
Rated 3 out of 5 stars

Food is regularly arrives cold and extremely greasy

Food is extremely greasy, go collect the food yourself by car and its almost cold and we live 2 minutes down the same street. If you get it delivered they spank you for a premium delivery charge which is almost 100% guaranteed to arrive absolutely stone cold?
It's obviously been whacked down the conveyer belt oven at a higher speed and higher temperature which burns the top of the pizza but does not have time to cook the pizza to piping hot as it should be served?

January 26, 2023
Unprompted review
Rated 2 out of 5 stars

PizzaGoGoNorthampton

PizzaGoGoNorthampton. We Ordered for a cheeky Thursday night takeaway. Pizzas tbh were tasty and hot. As part of the deal we ordered desserts. They phoned to say they didn’t have the brownies so I changed (reluctantly) to the cookies and churros. BIG MISTAKE either burnt or cooked in burnt oil. I phoned and complained offered to sent photos etc but was told they would put money back on our payment card. This was Thursday 12/1/23. Still waiting for refund even though I have phoned and chased. We will not order from here again.

January 12, 2023
Unprompted review
Rated 1 out of 5 stars

Only place open in Newmarket for…

Only place open in Newmarket for delivery at 1130pm. Ordered thin crust double pepperoni & cheese, and closest I could find to meat feast. We both grew up in 1980s and remember Tesco value pizza. Would rather eat that than this. Thin doesn't cover it, even with topping on was about thickness of a 50p coin. Partners had meatballs on that were smaller than a Subuteo football and still tasted undercooked despite being burnt and overcooked. Pretty sure the box probably tastes better.

January 15, 2023
Unprompted review
Rated 1 out of 5 stars

Worst pizza shop I’ve ever eaten from

Every time I order from this shop in queen way it’s always the same problem the pizza is undercooked and doughie , again wasted my money , they should no that I have complain before about this but still sent out 2undercooked pizza and mushrooms and peppers undercooked and I am not letting my kids eat that I wound not trust it . So disappointed yet again with the queen way shop , I only ordered from this one again has the western road one was busy and I never have a problem no more with them has they excactly how to do the pizza of my family taste . But this shop just don’t care seems like and expects us to eat undercooked food .the only way I can explain how this pizza was cooked was it looked more like cookie dough this shop needs who ever cooks the pizza to retake his training on out to cook . Did you no you can get very I’ll on undercook dough , bread has that out we got I’ll in the frist place with queen way shop the very first time we ordered there , has our pizzas was same undercooked and taste of wet dough 🤮I wouldn’t of rated this any stars but unfortunately I had to ,too wrote my review.

November 19, 2022
Unprompted review
Rated 1 out of 5 stars

Very rude staff esp. One particular guy

I was almost about to do away with the taste and all but for the experience with the service . I almost had a scuffle with of of the vendors at the northend road branch all because they gave me a single order instead of the 2 I ordered . One particular guy was super rude and talked down on me for no reason . I would never order from them again . You just lost a customer . Check the personal you put in there to sell because they will be your bane in the end.

November 11, 2022
Unprompted review
Rated 1 out of 5 stars

Burnt and cold..

Ordered from Harlow branch and the pizza took 90 minutes to deliver. When it did finally arrive it was burnt and cold. When I complained they collected the pizza and offered a refund howevr no refund has been received .

October 17, 2022
Unprompted review
Rated 1 out of 5 stars

First of all

First of all, the pizza had hair on top. After complaining, the guy was smiling and not even said sorry. Cheap poor quality toppings especially bacon and pepperoni (unspecified taste and texture), could not eat a slice of it.

October 12, 2022
Unprompted review

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