Pizza GoGo Reviews 

366
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported significant delays in order delivery, often waiting over an hour, and noted that their food arrived cold. People also encountered issues with incorrect orders, such as wrong items or missing toppings. Furthermore, some consumers described the food quality as poor, with pizzas being burnt, soggy, or having minimal and unappetizing toppings. Some people were dissatisfied with the staff, citing instances of rudeness and unhelpfulness. A few others also noted concerns about food quality, with reports of ingredients not meeting expectations. Conversely, a small portion of people found the product quality satisfying, describing pizzas as delicious, hot, and well-made with fresh ingredients. Additionally, some reviewers praised specific staff members for excellent service and politeness.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the pizzas as amazing,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the food as "amazing,"... See more

Order

Clients share negative opinions on order experiences, with many expressing frustration over incorrect orders,... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising managers and delivery drivers... See more

Service

People report ambiguous experiences with service, with some customers praising the great service, hot and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The pizzas taste good, but the service is very poor. Most of the time, they have delayed service — it usually takes more than an hour after placing an order. On one occasion, it even took 1 hour and 4... See more

Rated 2 out of 5 stars

Good pizza but the delivery driver shouldn’t be working there, first time he came he said it’s his birthday and as I live in a flat can I meet him downstairs which I said no I’m in my pyjamas, he came... See more

Rated 1 out of 5 stars

COALVILLE STORE "(LEICESTER) gave the family food poisoning. made a large order including multiple chicken items and all 6 of us were seriously ill for the next 3 days. order time is slow and the f... See more


Company details

  1. Pizza Delivery
  2. Pizza Takeaway

Information provided by various external sources

Our mission is to provide every pizza lover with daily made, fresh dough pizzas using only high quality ingredients at a fair price. We will do this by focusing our energy and funds on providing good food and a good service to the customer at all times. --Going since '87--


Contact info

2.7

Poor

TrustScore 2.5 out of 5

366 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(366)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hungry?

Hungry??

Don't bother ordering you'll starve! Order from a company that will deliver some food

June 27, 2023
Unprompted review
Rated 1 out of 5 stars

Last two orders weren't right.

Last two orders weren't right.
Ordered stuffed edge with garlic and herbs but received disgusting tastin cheese.
On top of that last order came with open sauce dip!
Called them just to be told that I have to write in coments to be able to get garlic and herbs stuffed edge though you can do it while doing order online.
Won't order from them anymore.

June 20, 2023
Unprompted review
Rated 2 out of 5 stars

gave it a try - not really good enough!

Pizza's arrived in a reasonable timeframe (40 Mins), and were hot. First thing i noticed was that my large pizza was folded up on one side of the box, as if it had been carried vertically. The taste was less than impressive, the base on my large and my wifes medium was not cooked, and raw in places. The toppings were decent, but had little taste other than salty. We did eat them, they were edible but not in the same league as a Dominoes or Papa Johns, so we shall not be having one from here again.

June 10, 2023
Unprompted review
Rated 2 out of 5 stars

Norwich

Norwich. Ordered pizza for 19.30. 1st one turned up 45 early. Sent it back. 2nd turned up 43 mins late.
The pizza was probably the first one heated up again
Not great

May 26, 2023
Unprompted review
Rated 1 out of 5 stars

thay are lieing robbing tramps that are…

thay are lieing robbing tramps that are rude and disgusting and disrespectful order food sat waiting got to about 3 am sed my food has been delivered but noing I haven't received my order as I have ring door bell that picks peppel up coming onto drive or near door so loads off rubbish leis tried to ring rude not English person with bad attitude ancer sed thay came to the house but taken order back as no one in more leis as door bell did not ring nothing so my money needs to be returned

May 5, 2023
Unprompted review
Rated 1 out of 5 stars

We Waited outside our Hotel for over an…

We Waited outside our Hotel for over an hour and still did not get our food which we had payed for. They left our food on the street infront if a wrong door and somebodyelse took it. And they claimed that they had tried calling, which we could see was not true.

May 5, 2023
Unprompted review
Rated 1 out of 5 stars

Never received my food.

I ordered my food on Sunday, 30th April 2023 and I never received my food. It was confirmed at 7:07PM and was expected to come at around 8:00PM, but it never came. I then waited another 2 hours and there was still no update. So I just paid £26 and received NOTHING. I called them so I could receive a refund and they said that it wasn't their fault because I ordered through Deliveroo, even though it was THEIR OWN DELIVERY DRIVER who was going to deliver me the food and not by Deliveroo; to make this experience even better, I could no longer receive a refund due to their "policy". This is probably the worst customer service experience I ever had. DO NOT ORDER FROM THEM.

April 30, 2023
Unprompted review
Rated 4 out of 5 stars

Pizza GoGo

I bought a pizza from pizza hut don't waste your time your money I would go with this pizza go go some people have bad experience some people got good experience the service I've had was excellent pizza was awesome customer service was awesome I enjoyed my pizza. One love 🙏🏾👳🏾‍♂️🙏🏾

April 28, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible pizza

Terrible pizza! Terrible service! And rude unhelpful staff. I ordered a pizza and garlic bread duo. When I opened the pizza box it looked like it had been dropped on the floor toppings first! All the toppings had come off and the pizza was spilt in three! It was inedible. I called to tell them and they said they would send another. 40 minutes later still no pizza so rang them then they accuse me of lying saying nobody said they would send another and that if I wanted a refund I needed to complain online! Disgusting never seem anything like it in my life. Oh and no apology whatsoever!!!

April 14, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking customer service!

Ordered before with no problems. Tonight I was argued with my the driver when I was trying to explain where we were on a country lane. He then proceeded to drive over the limit down the middle of the road, nearly taking out an on coming vehicle, my neighbours wall and our driveway wall. He proceeded to argue with me when handing my order over. I called the store and the "manager" just kept saying sorry over me and really couldn't give to flying hoots about the fact we had poor customer service so hung up. Not going back to them! Shocking service

March 30, 2023
Unprompted review
Rated 1 out of 5 stars

zero mannerism and quality well below standard

was a big fan. ordered many times before but ended up getting stale pizza and got the wrong crust. spent over 30 minutes trying to explain we had a bad experience . there was literally zero customer service. we even told the staff that we had positive experience prior bur this time was below the standard. instead the staff was just talking over and not letting me finish the conversation. when mentioned that we don't want any refund but we will be posting review on the institution, the staff went ballistic. Not even one 1 courtesy to say "I apologise for your bad experience".

absolutely speechless. clearly some good mannerism and hospitality course is needed ASAP.

March 13, 2023
Unprompted review
Rated 1 out of 5 stars

After many years of using Pizza GoGo I…

After many years of using Pizza GoGo I have decided no more. this is the Pizza gogo, Hove branch. Around 3 months ago, the pizza's turned from being deep fresh base with lots of cheese and toppings to becoming a sorry excuse for a Pizza. Thought I would give them another go, thinking well anyone can have a bad day. big mistake, another sad excuse for pizza arrived. Today I thought I would give them one last chance. 2 ordered Pizza's arrived, no way was this deep pan, sorry excuse for a pizza, dry thin, not fresh dough, stingy toppings, and virtually no cheese, and the second pizza had a topping missing. Fed up I rang them, they begrudgingly said they would send another two. they arrived the same as the last. I looked at the pizza's and told the delivery guy, tell your boss, I am done with your shop. If they think by making the bases thinner, you wouldn't realise the lack of topping, they are wrong. After having used them both in London, and Hove, for years, I won't ever use them again. I have had better pizza from a budget supermarket. customer lost.

March 13, 2023
Unprompted review
Rated 1 out of 5 stars

Bad customer service we ordered a pizza…

Bad customer service we ordered a pizza couple of months ago the computer made a mistake I change the order I was asking what can we do as I got a global delay, and the manager kicked off me and the sound of an amateur and did not speak English This is more and twice we had a problem with this company. Now I think trading standards should get involved because of the behaviour of this company and food and hygiene expectant needs to be involved. I think this company needs to be investigated on. I really truly do I feel like I’ve been discriminated and I feel like I’ve been put down. I don’t feel chuffed with this company even if I get support or not This company failed to work with his customers do to the managers behaviour the attitude on them at some disgusting. I hope the food credit will make a story. I’m personally making a story and put a stop to it and I do not care what people say. I am listening to stop with the attitude from the takeaway companies like this, it’s now a problem

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

Pizza gogo milton keynes

I had an absolutely amazing experience at pizzagogo in greenleys, Milton Keynes. They have very polite and happy staff. I got the bbq-original thin crust and the hawaiian deep pan,,which were made to perfection. Their bbq wings are also amazing. I loved everything about the place.
I 100% recommend.

February 19, 2023
Unprompted review

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