Jen Cook! she has been the best rep i have ever had the pleasure of dealing with. She was prompt, Kind and on top of every question i had. Jen helped us work through several different scenarios. Unfor... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
JCB couldn't get us the correct parts, and also didn't have stock of it in USA, parts came from UK both sets wrong. Went through you guys pricing and availability way better. Got the parts within 2 da... See more
Pat was very knowledgeable and professional! In a world of computers and ai it was delightful to talk to someone who knew what they were talking about! He was extremely helpful, answered all my quest... See more
I was pleasantly surprised when my parts showed up early as initial arrival date was said to be delayed because USA did not show inventory. Always get very responsive feedback from the staff at the Ed... See more
Company details
Written by the company
Palmer Johnson delivers heavy-duty, off-highway and industrial powertrain and equipment solutions through sales, engineering, service and parts support across North America. The organization includes Palmer Johnson Power Systems (founded in 1977), which specializes in transmissions, axles and drivetrain components, operates seven sales and service branches, and runs volume OEM transmission and axle remanufacturing programs from its Madison, Wisconsin headquarters. Hamilton Power Solutions (founded in 1954) and Continental Engines (founded in 1968) together expand the company’s engine and engineered-solutions capabilities, providing diesel and gaseous engine application expertise, engineered customer builds, value-added solutions for engines and generators, and full-service repair and maintenance in-shop and in the field for markets including agriculture, construction machinery, welders, compressors, material handling, pump/irrigation, forestry and mining. Palmer Johnson is an authorized distributor and service center for leading manufacturers and product lines including Twin Disc, ZF Off-Highway, Dana Spicer, Carraro, Funk, Wichita, Eaton Airflex, Deutz, Hatz, Isuzu, Scania, JCB and HD Hyundai.
Palmer Johnson Service
Written by the company
- The people to do it right
Contact info
United States
- 800-341-4334
- wecare@pjpower.com
- pjpower.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt service, went the extra mile.
June 5, 2026
They sold us a remain clutch for almost…
They sold us a remain clutch for almost 42000,00 and when I called back to find out when it was being shipped the representative that sold it to me was on vacation. I ended up talking to another person who then explained that what she sold us was not going to work in our machine. Ever since then u have been getting the run around about getting our money back. It has been over a week and the only answer I’m getting is they are wishing with accounting. I’m beginning to think we have been scammed but everything I read states they are a real company but at this point if they were a real company we would have had our money back by now.
June 1, 2026
Unprompted review
great customer service
great customer service, fast and fair shipping , very easy to deal with
June 5, 2026
(George) was very helpful was able to…
(George) was very helpful was able to come out within two hours and get me up and going again very knowledgeable and explains how the EC 300 and EC600 works
June 3, 2026
I was able to get my parts that I…Speed Service!
I was able to get my parts that I needed the very next day!!
June 4, 2026
Quotes were easy to understand and…
Quotes were easy to understand and response was quick, shipping was fast and efficient. Sales staff very helpful and friendly
June 4, 2026
Unexpected need for material
Unexpected need for material. PJ was out of stock but kept me informed and worked with us attempting to bring in earlier than anticipated lead time. Jen C. kept us updated and answered all our questions as soon as she could find the info.
June 2, 2026
I ordered parts and got them in a…
I ordered parts and got them in a timely manner I appreciate that thanks
June 2, 2026
Excellent service and customer support
Excellent service and customer support. I purchased spare parts from Palmer Johnson, and the entire process was smooth and efficient. Communication was clear, responses were prompt, and the team was very professional. Highly recommended.
May 22, 2026
parts availability and timely shipping
May 22, 2026
Great employees to work with
Great employees to work with. All were very courteous and knowledgeable. Facility was especially clean and well organized (from the restroom and front lobby to the warehouse). Estimate and billing was very clear and in a timely manner.
May 21, 2026
Parts Quote & Order
Josh is very good at getting me the quotes i require and then once the PO's are given getting me the parts i require in a fast and efficient manner
May 21, 2026
Good customer service clear information…
Good customer service clear information quick delivery
May 20, 2026
Customer service and engineering helped…
Customer service and engineering helped me with an interchange and they were very knowledgeable and made the experience very easy.
May 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.