Plainjane Reviews 16,681

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the quality of the products, often highlighting their effectiveness and excellent value. Many appreciate the competitive pricing, noting that it allows them to try new items or save money compared to other options. The delivery service is frequently praised for being quick and reliable, with many orders arriving on time or even earlier than expected. However, some people were dissatisfied with the shipping process, citing delays and issues with expedited shipping not meeting expectations. A few customers also reported receiving incorrect or incomplete orders, and some expressed concerns about product information and quality assurance. Additionally, a small number of reviewers found certain products to be harsh, ineffective, or not matching their online descriptions.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality and effectiveness... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast shipping, quick delivery... See more

Order

Reviewers mention positive feedback about order. Many customers report that their orders arrived quickly and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that prices are reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Obsessed with any product Plainjane has to offer! The flower is perfect, their body butter smells and feels amazing! I also love their facial hemp oil because it’s super lightweight on my sensitive sk... See more

Company replied

Rated 5 out of 5 stars

I tried the peppermint hemp oil salve after a day of teaching back to back yoga classes. There was an immediate calming of my muscles, but also an over all pain relief. My mom who has arthritis used i... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure dealing with the efficiency and politeness of the representatives of plain Jane. The quality of products is outstanding as well with quick delivery and no runaround also current COAs... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and half the price we had been paying locally. The savings allowed us to try a new product and both cost less than the one we were using before. Shipping is quick! Very satisfied and... See more

Company replied


Company details

Written by the company

We offer the best CBD flower and other products at the best prices. We have a large selection and consistent high quality. We search far and wide to find the best hemp flower farms in the US. We're located in the hemp capital of the US in Southern Oregon. We negotiate large purchases to get you the best price. For the same quality, you will always get the best price with Plain Jane. Instead of spending our money on fancy marketing, we pass the saving directly to you. Hemp CBD flower should not be a luxury good. It should be affordable and accessible. That's our mission here at Plain Jane.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Did Plain Jane change owners?

Did Plain Jane change owners? Because, it has been a while since my last purchase and on 420 I took advantage of the promos and stuff. And my package took almost 3 weeks to arrive and that packaging was awful. It was not the same as always. Since the moment the order was taking so long, I was skeptical because they never take so long and now that I received the package it was just awful. What happened?
The only thing that comes to mind is they changed administration or something. Products kinda look the same, but I'm not sure anymore. It's a little bit of a disappointment

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Not What You Think This Is.

Browsing and looking at the products was ok I guess. But if you are a REAL smoker, this WILL NOT cut it for you. I would get this for my very old grandmother, but even she might not feel anything.

March 27, 2026
Unprompted review
Rated 2 out of 5 stars

AVAILABILITY GONE WRONG

The CBD advertised on the website is rarely available. So if you find what you want and it’s available, buy it up. There is no customer service to inquire about availability of CBD, only an answering machine. But, good weed.

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Plain Jane says that they’re bud is…

Plain Jane says that they’re bud is tested for purity and safety, they list that on their site multiple times. But when you really look at the coa’s, they in fact do not test for safety and only test for purity not for contaminants etc. if you’re going to buy flower from somewhere please make sure that they have transparent coa’s that CLEARLY show that it’s been thoroughly tested. Plain Jane does not test for contaminants you have no idea what you’re putting in your body at that point. Very lucrative business practice.

November 8, 2025
Unprompted review
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Reply from Plainjane

Thank you for sharing your concerns. Transparency is very important to us.

All Plain Jane hemp flower is third-party lab tested, and current COAs are available on our site for customer review. At this time, our flower is tested for cannabinoid potency and regulatory compliance. A full panel safety test is currently pending, and updated COAs will be posted as soon as those results are finalized.

We always encourage customers to review COAs and contact our support team with any questions about specific batches.

Rated 5 out of 5 stars

Best hemp around

Been getting hemp flower for years through them, always fantastic.

November 24, 2025
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Reply from Plainjane

Hi Kar,
Thank you so much for the kind words and continued support! We’re thrilled to hear you’ve consistently enjoyed our hemp flower over the years. We truly appreciate your trust in Plain Jane and look forward to continuing to deliver quality products you can rely on.

Rated 5 out of 5 stars

very high quality products

very high quality products! love the various ways of using it, the salve cream is a life saver and the cbd joints mellow me out perfectly.

August 12, 2025
Unprompted review
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Reply from Plainjane

Hi Neda,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our products and that the salve and CBD joints are making a positive difference for you. Your support means a lot to us, and we’re glad we can help you feel your best.

Rated 1 out of 5 stars

Got the indoor Kush cake

Got the indoor Kush cake, indoor orange gas, and the indoor jelly donut. All three of these indoor strains were incredibly dry basically fall apart when you touch them not sticky at all definitely not fresh. I have had outdoor CBD that was 10 times better and much more affordable. It claims to be premium hemp flower. but that is a very bold claim, and the standards do not match the quality of this flower. wish I would’ve saved my money and bought elsewhere.

November 18, 2025
Unprompted review
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Reply from Plainjane

Hi Aaron,

Thank you for sharing your feedback. We’re sorry to hear that the indoor strains did not meet your expectations. We completely understand your concerns regarding the quality and freshness.

Please rest assured that your money is not lost—our team is already processing a refund for the items you purchased. We truly appreciate your patience and hope to provide a better experience for you in the future.

Rated 5 out of 5 stars

Everything I purchased was great

Everything I purchased was great

February 14, 2025
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Reply from Plainjane

Hi Casey,
Thanks so much! We’re happy to hear you enjoyed everything — your support means a lot to us!

Rated 5 out of 5 stars

DEFINITELY coming back again and again

Great products great company and service. Definitely will be coming back soon.

October 9, 2025
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Reply from Plainjane

Hi Emma,
Thank you for your feedback! We’re glad you’re loving our products and service — we can’t wait to serve you again soon!

Rated 1 out of 5 stars

Sadly Disappointed

I placed my first order for several offerings of the flower. After receiving the order I sampled one of them. I got nothing from it. I tried to give the others a sample, one by one, again...nothing. Of the 5 different choice I made, they all were too harsh for me and simply had no effect. The buds look nothing like the pictures on their website. All the buds are a dark, dark brown and very dry. The flavor is rank as well. I'm very disappointed in my purchase and won't be back. I tossed it in the garbage last night. 80 bucks wasted!

September 24, 2025
Unprompted review
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Reply from Plainjane

Hi Paul,

Thanks for sharing your feedback with us. We’re sorry to hear you were disappointed with your order. Product quality and customer satisfaction are very important to us, and we’d like the chance to make this right. Please reach out to our support team at hi@plainjane.com so they can assist you further.

For future reference, you can always reach us via email for a quick resolution.

Rated 1 out of 5 stars

Bubba kush

Bought an ounce of bubba kushand there was a rock in the bag... How do you get a rock in the bag.

Edit: their solution was I had to have the shipping label to have the issue resolved. I obviously don't have the shipping label, well one because it's CBD and two who has ever had to look for a rock in their CBD bag. No help from Plain Jane so I will never be shopping their again.

August 17, 2025
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Reply from Plainjane

Hi Jg,

We’re truly sorry to hear about your experience with the Bubba Kush. Finding something like a rock in your bag is definitely not the quality we strive to deliver. Our team takes product handling and packaging very seriously, and this feedback helps us investigate how this could have happened and ensure it doesn’t happen again.

Please reach out to our customer support team at hi@plainjane.com directly so we can make this right for you. We value your business and want to ensure you’re fully satisfied.

Rated 5 out of 5 stars

Great quality ingredients that create…

Great quality ingredients that create great quality products!

September 17, 2025
Unprompted review
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Reply from Plainjane

Hi Alecia,
Thank you for your kind words! We’re thrilled to hear you’re enjoying the quality of our ingredients and products. Your support means the world to us, and we’re excited to keep bringing you even more great Plain Jane favorites.

Rated 5 out of 5 stars

CBD fan here

I used to buy Plain Jane thru HEMPER but for some reason they stopped. So when I came across PJ website I was thrilled. I haven't had any issues with their products so far. Keep it up .

August 19, 2025
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Reply from Plainjane

Hi ASIM,
Thank you for sharing this! We’re thrilled you found us directly and are enjoying your experience with Plain Jane. We’ll keep working hard to provide the quality you expect.

Rated 5 out of 5 stars

Great customer service an products u…

Great customer service an products u get what u pay for that's what i like about plain jane💥

September 10, 2025
Unprompted review
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Reply from Plainjane

Hi Eric,
Thank you for your kind words! We’re thrilled to know you’re happy with both our customer service and products. Your support means a lot to us!

Rated 1 out of 5 stars

Two items were wrong

Two items were wrong. This is the third time I've been sent the wrong thing and I didn't complain the first two times but this makes twice in less than a year so I'm seeing what looks like a growing issue.

September 1, 2025
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Reply from Plainjane

Hi CA,
Thank you for letting us know about this experience. We’re truly sorry for the repeated mistakes with your orders. Accuracy and consistency are very important to us, and this is not the experience we want you to have. Please reach out to us directly at hi@plainjane.com so our customer support team can look into this right away and make things right for you.

Rated 5 out of 5 stars
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Reply from Plainjane

Hi Mean,
Thank you so much for your amazing feedback! We’re thrilled to hear everything was perfect for you and truly appreciate your support.

Rated 5 out of 5 stars

Quick shipping

Quick shipping. Very good product and nice packaging.

September 1, 2025
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Reply from Plainjane

Hi Cruz,
Thank you so much for your kind words! We’re thrilled to hear your order arrived quickly and that you’re enjoying both the product and the packaging. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

With a little searching on the website…

With a little searching on the website we can usually find just what we are looking for. Shipping is never delayed and cost is reasonable. We find the products work for our needs.

September 1, 2025
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Reply from Plainjane

Hi Joan,
Thank you for sharing your feedback! We’re glad to hear you can find what you need on our website, enjoy timely shipping, and are satisfied with our products and pricing.

Rated 4 out of 5 stars

Delta 8 prerolls

Would be better if you had more delta 8 prerolls for sale

September 1, 2025
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Reply from Plainjane

Hi Bobby,
Thanks for sharing your feedback! We’re glad you’re enjoying our Delta 8 prerolls and appreciate your note—we’ll keep it in mind as we expand our selection.

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