Planet Doughnut Reviews 

209
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderfully fresh, massive doughnuts and the incredibly wide variety of delicious flavours available for birthdays and special celebrations. People also find the online ordering process very straightforward and appreciate the extremely helpful and clear allergy information included in every single box. Many enthusiastic buyers consistently highlight the prompt delivery times and wonderful protective packaging that keeps everything completely intact during postal transit. However, some reviewers were not happy with the external courier service, noting occasional damaged boxes, missing items, or delivery drivers leaving packages unattended outside.

What people talk about most

Product

Consumers find product to bring great satisfaction, highlighting that the doughnuts are delicious, massive,... See more

Quality

People report positive experiences with quality, highlighting that the doughnuts are consistently delicious,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising fast and on-time arrival... See more

Order

Clients share positive opinions on order expressing great satisfaction with the seamless process and fresh... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing presentation, doughnuts and value. We have had Planet Doughnuts regularly and their flavours and the boxes they come in are second to none one. We had some for our sons birthday party an... See more

Company replied

Rated 5 out of 5 stars

Absolutely Fantastic! The colourful menu covering the allergy information was really useful - thank you for that! We have a soya and dairy allergy in the family so this was super helpful. The doughn... See more

Company replied

Rated 5 out of 5 stars

Speedy delivery, packed fabulous with no toppings on the top of the box or anything which is amazing considering they went through the postal system! Huge sizes, 1 doughnut filled my hand almost.... See more

Company replied

Rated 5 out of 5 stars

Excellent doughnuts, they are huge and nice and fresh, lovely flavours and absolutely delicious! Fast efficient delivery. Will definitely be back for more. I purchased on an amazing deal too so very p... See more

Company replied


Company details

  1. Food Manufacturer
  2. also in
  3. Donut Shop
  4. Food Producer
  5. Wholesale Bakery

Written by the company

Planet Doughnut specialises in wholesale and bespoke doughnuts for any occasion, wedding or corporate event. Handcrafted in Shrewsbury, Shropshire.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(209)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a vegan box for my birthday and…

Bought a vegan box for my birthday and love these doughnuts. So far our favourites are the Mango and Mocha 😋 although we still have some more to try. Delivery was really quick and received 9am the following day after ordering which was great.

June 12, 2024
Planet Doughnut logo

Reply from Planet Doughnut

Thank you for your review regarding the Little Mix'ed Box (vegan diddy doughnuts)! They are full of flavours so have fun trying the rest.

Rated 5 out of 5 stars

The doughnuts arrived safely

The doughnuts arrived safely, fresh, well wrapped and in perfect condition in under 24 hours from despatch. They were absolutely delicious and the whole process was seamless. Will definitely order again.

June 11, 2024
Planet Doughnut logo

Reply from Planet Doughnut

Thank you for your review, it is much appreciated. We look forward to your next order.

Rated 5 out of 5 stars

Best donuts ever!!!!!!!!

Tried one of your kinder bueno doughnuts today from the co-op in Danbury. I must say that is the best doughnut I’ve ever eaten in my life!! Amazing 🤩🤤😋

June 5, 2024
Unprompted review
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Reply from Planet Doughnut

Thank you for purchasing our doughnuts through our stockist, the Co-Op! So glad you loved it and treat dough self to some more ;)

Rated 5 out of 5 stars

Amazing doughnuts

Amazing doughnuts, I was so sad when our local planet doughnut closed, but was extremely pleased to discover you can order them online. We will be ordering regularly as they are the best doughnuts by far

May 30, 2024
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Reply from Planet Doughnut

Thank you for taking the time to write a view! 'Donut' worry, our website is open 24/7 so you can buy any time you want!

Rated 5 out of 5 stars

Fantastic donuts!

Fantastic donuts! Great customer service. They got our donuts to our wedding on time and tasting so great. All the guests commented on how yummy there were! And they met with the Groom seal of approval, who is donut obsessed !!!! Highly recommend!

May 7, 2024
Unprompted review
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Reply from Planet Doughnut

Thank you for the lovely review. We are so glad you loved your doughnuts and they made your day that little bit sweeter!

Rated 1 out of 5 stars

Overpriced For what you get

Overpriced For what you get. You could easily and I wish I did get much more for so much less other places. Even Tesco, Asda doughnuts are so much better and cheaper but they also taste better. Really wish I could un spend the money I wasted.

May 16, 2024
Unprompted review
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Reply from Planet Doughnut

*EDIT*
Having spoken to the customer via email, it was confirmed that doughnuts were bought from a shop. It's important to note that as a supplier, we provide our doughnuts to various stores, local cafes, and stadiums across the UK and whilst Planet Doughnut takes pride in the quality and freshness of products, the ultimate pricing, stock control and freshness when on display in the shop, lies with the relevant shop or end seller. We have spoken to the store in question to remind them of best practices.


I am sorry to hear that you are unsatisfied with your purchase. As I am unable to find your online order with the details provided above, please could you email bakery@planetdoughnut.co.uk so we can investigate your concerns further.

Rated 5 out of 5 stars

Lovely tastey doughnuts …

So sad to have lost the shops in Rugeley and Lichfield. GREAT to have the home delivery, it is perfect! Doughnuts tasted great and they all arrived in perfect condition. Thankyou and I'm sure we will be ordering again from you all soon.

May 15, 2024
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Reply from Planet Doughnut

Thank you for your 5 star review. We are so pleased you loved your doughnut delivery. Don't forget to order before 2pm Mon-Thurs to receive doughnuts next day!

Rated 5 out of 5 stars

I wanted a box of mixed doughnuts for a…

I wanted a box of mixed doughnuts for a 15th birthday, delivered to the north of Scotland, they came beautifully packaged on time with a detailed list of allergens, 3 kids carry Epipens so I needed to know. Was above expectations.

March 21, 2024
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Reply from Planet Doughnut

Thank you for taking the time to write this review. We are so pleased the doughnuts were a hit. Hope to see another order from you soon.

Rated 5 out of 5 stars

Planet Doughnut make the most amazing

Planet Doughnut make the best doughnuts, the flavours are delicious and well filled. The non filled ones are also amazing. We don’t have them regularly but I honestly don’t think I ever been disappointed with what I’ve ordered or bought from Sale makers market.

May 12, 2024
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Reply from Planet Doughnut

Thank you for taking the time to share your review. We are delighted to hear that you love our doughnuts. We look forward to receiving more orders from you!

Rated 5 out of 5 stars

Vegan doughnuts!

I first tried planet doughnuts at Colchester zoo for a fright night and I was so excited that there was actually a vegan doughnut and it tasted amazing. So when they announced that there was a vegan order box, I was so excited. It did not disappoint with so many different flavours to try! This is definitely going to be my go to family events and having friends over. I’m hoping in the future they may do a box of normal sized doughnuts that you can order in a small quantity because there was too many for me and my partner to eat even though we did try because they were so tasty!!
They also even had a dog friendly biscuit doughnut that I could add onto my order for my dog to this was a great addition to my order. He loved it thank you so much.

May 2, 2024
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Reply from Planet Doughnut

Thank you for taking the time to share your review, and for your generous feedback. We are delighted to hear your positive comments regarding our recent introduction of 7 new vegan flavours, complementing our existing range of 5 vegan options. We are currently exploring the possibility of launching vegan classic-sized doughnuts to further enhance our offerings online.

Rated 5 out of 5 stars

Amazing customer service for online order

Excellent personal service! When I made a mistake with my online order (a gift), I sent a hopeful (not not optimistic) email to try and get it corrected. Not only did I receive a positive and prompt reply, confirming the order had been corrected, but they also went the extra mile and put a handwritten note into the delivery box to inform the recipient of the order change. Amazing!

April 9, 2024
Planet Doughnut logo

Reply from Planet Doughnut

Thank you for sharing your feedback! We're delighted to hear your thoughts and are committed to providing exceptional service that complements the quality of our doughnuts. We hope to receive another order from you soon.

Rated 3 out of 5 stars

Missing item

Have bought many times from this company as love their doughnuts.
This time I ordered 2 doggy biscuits for our dogs birthday.
Only 1 arrived, emailed them twice now with no response
Think you've grown a bit too much now if you can't provide good customer service!

April 16, 2024
Unprompted review
Planet Doughnut logo

Reply from Planet Doughnut

Thanks Ann for your review. We appreciate your feedback and taking the time to write a review. After responding to your email, we sent an additional 2 doggie doughnuts to make things right - we hope your dogs liked them! We always strive to improve our service and your satisfaction is important to us. Please don't hesitate to reach out if you have any more questions or concerns.

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