Amazing presentation, doughnuts and value. We have had Planet Doughnuts regularly and their flavours and the boxes they come in are second to none one. We had some for our sons birthday party an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely Fantastic! The colourful menu covering the allergy information was really useful - thank you for that! We have a soya and dairy allergy in the family so this was super helpful. The doughn... See more
Company replied
Speedy delivery, packed fabulous with no toppings on the top of the box or anything which is amazing considering they went through the postal system! Huge sizes, 1 doughnut filled my hand almost.... See more
Company replied
Excellent doughnuts, they are huge and nice and fresh, lovely flavours and absolutely delicious! Fast efficient delivery. Will definitely be back for more. I purchased on an amazing deal too so very p... See more
Company replied
Company details
Written by the company
Planet Doughnut specialises in wholesale and bespoke doughnuts for any occasion, wedding or corporate event. Handcrafted in Shrewsbury, Shropshire.
Contact info
Planet Doughnut Bakery, Knights Way, SY1 3AB, Shrewsbury, United Kingdom
- 01743 664 502
- bakery@planetdoughnut.co.uk
- planetdoughnut.co.uk
4.6
Excellent
209 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great customer service
Great customer service, quick response when my order didn’t get delivered.
November 6, 2024
Reply from Planet Doughnut
Thank you for writing this review. We are pleased we were able to solve the issue.
The Doughnuts are so lovely
The Doughnuts are so lovely. I got them for my birthday and it was worth every penny.
November 11, 2024
Reply from Planet Doughnut
Thank you for taking the time to write this review. We are so glad you loved the doughnuts and hope you had a lovely birthday.
Reply from Planet Doughnut
Thank you! We think so too. Hope to see another order from you soon.
Reply from Planet Doughnut
Thank you for your comments. We look forward to receiving another order from you soon.
Good donuts, good service
Sent as a gift. Arrived on the right day and was thoroughly enjoyed.
October 15, 2024
Reply from Planet Doughnut
Thank you for your review! Our doughnuts go down a treat as gifts.
Exceptional flavoured doughnuts that…
Exceptional flavoured doughnuts that are larger than a traditional one. Stunning tastes and show a real high measure of care when these have been made.
October 1, 2024
Reply from Planet Doughnut
Thank you for the detailed review. We are so pleased to hear that you enjoyed the doughnuts! We look forward to receiving another order from you.
5 stars 🌟
Super fast delivery, donuts looked amazing and are super tasty. My son was so happy with these for his birthday.
October 8, 2024
Reply from Planet Doughnut
Thank you for the kind words. We are so pleased your son enjoyed the doughnuts.
Great doughnuts fast delivery and…
Great doughnuts fast delivery and arrived in great condition
October 3, 2024
Reply from Planet Doughnut
Thank you for taking the time to write this review! So glad you loved the doughnuts.
Reply from Planet Doughnut
We are so glad to hear you love our doughnuts!
We just love Planet Doughnut
We just love Planet Doughnut, and are still in mourning that they have had to close some of their stores and reduced the choice online.... Their doughnuts are always top notch, although they do get a bit bashed through the post, which is a shame (doesn't take away from the taste, though). And they're very helpful too - I accidentally put the wrong postcode in for delivery but a quick email soon sorted this out. Thanks guys!!
October 1, 2024
Reply from Planet Doughnut
Thank you for your review. We do ensure all our doughnuts leave our bakery in the best possible condition, so can only apologize that our third party courier damaged the doughnuts during transport- we will remind them of best practices and handling. We look forward to receiving another order from you soon.
Fantastic doughnuts!!!!
Amazing tasting doughnuts, looked fabulous, and best of all peanut safe! Would 100% order again. Highly recommend!
September 27, 2024
Unprompted review
Reply from Planet Doughnut
Thank you for your review. So glad to hear that you loved the doughnuts! We look forward to receiving your next order.
Chocolate box
I brought the chocolate box as a surprise for my husband who absolutely loves your doughnuts and is sad that we don't live near any of your few stockist.
The box arrived and each wrapped doughnut looked amazing. The only difficulty experienced was choosing what to have first!
September 23, 2024
Reply from Planet Doughnut
We completely understand the difficult decision you were put in :) So glad you both enjoyed the doughnuts! Hope to see another order from you in due course.
Great experience
Really good to customers. They answered fast and helped out and they were highly kind! Made me happy & since the donuts were a gift, the person that got to try them seems happy with them as well
Amazing experience!
Thanks to the team, hope everyones having a good day over there!
September 19, 2024
Reply from Planet Doughnut
Thank you for your feedback. We are so pleased your friend enjoyed the doughnuts and that you were happy with the customer service that you were provided. We look forward to seeing another order from you soon.
Great experience from start to finish…
Great experience from start to finish ordering a bulk supply for a gathering, couldn't get the pick up location and times to work however Dan Lightwood has gone the complete extra mile to make it work, complete credit to your company!
September 23, 2024
Unprompted review
Reply from Planet Doughnut
Thank you for the review and feedback. We are so pleased our team were able to assist and accommodate to your requirements. We will let Dan know too, he will be thrilled.
Great doughnuts
Great doughnuts, arrived on time and my friend and her children said they were amazing
September 12, 2024
Reply from Planet Doughnut
Thanks for your feedback! So glad they loved the doughnuts.
Amazing customer service
Amazing customer service! When I put an online order for my daughters birthday and incorrectly added the wrong delivery date. I phoned to see where my order was. It was a local delivery and a member of staff personally delivered my order so my daughter had them on her 16th Birthday. Thank you again SO much! She said the doughnuts were 100% better than a cake! They all tasted amazing!!
September 17, 2024
Reply from Planet Doughnut
Thank you for your review! We are so glad we were able to help by hand delivering to you and that your daughter enjoyed them on her birthday! We look forward to seeing another order from you soon.
not worth it
Quick delivery and donuts arrived fresh in great condition. Unfortunately, we just weren't too keen on how they (the vegan box) tasted. A bit bland and forgettable. Not much differences between flavours. Not worth the money.
August 8, 2024
Reply from Planet Doughnut
Thank you for your feedback regarding the Little Mix'ed Box. We are sorry to hear that you didn't enjoy our doughnuts this time round. Please email us at bakery@planetdoughnut.co.uk with some suggestions on how we could make them better as we love to hear feedback and how we can make our product better.
Great speedy delivery and beautiful…
Great speedy delivery and beautiful looking and tasting doughnuts :)
September 11, 2024
Reply from Planet Doughnut
Thank you for the feedback. We are so pleased you enjoyed the doughnuts and you found them tasty and eye catching.
Amazing!
The website is very well designed and because of this I found it very easy to order the donuts. My delivery arrived on time for my brothers birthday and he was delighted by his gift. Overall, the donuts are great quality, absolutely delicious and definitely worth it for the price.
September 11, 2024
Reply from Planet Doughnut
We are so pleased you love our website and found it user friendly. It is great to hear that your brother enjoyed his doughnuts. We look forward to receiving another order from you soon.
Great selection of doughnuts
Great selection of doughnuts Recipient really appreciated the gift
September 9, 2024
Reply from Planet Doughnut
So glad the recipient enjoyed the doughnuts. We look forward to your next order.
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