Not responding to any emails for months now for an update on my order - money wasted it seems... Originally ordered in April but now nothing still in October... Avoid.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing item, super cheap considering it's a band t shirt and it's an official one too. The delivery took a little while however it had to be ordered in so that was no problem. Fantastic value, would... See more
Company replied
Saw facebook advert for pre-order items on Merchoid which was as usual sold out so searched and found Planet Merch, was not a fancy plush website so worried it was not legit but is just a small busine... See more
Company replied
Can see why you went with "Planet" merch - as the customer service was out of this world! Fantastic company with quality products, my wife loved her Green Day T-shirt! Everything was great tho... See more
Company replied
Company details
- Collectibles Store
- Clothing Store
- Countertop Store
- Decoration and Interior Design Store
- Figurine Shop
- Home Goods Store
About Planet Merch
Written by the company
A World Of Merchandise At Your Fingertips
Massive collections from the biggest names in music, the best in gaming, amazing anime, breath-taking books, comic classics, film favourites and binge-worthy TV. Whatever your into we've got the merchandise to match and it doesn't just stop there...
With a whole array of masterpieces from gothic and magic inspired artists featuring Anne Stokes, Lisa Parker, James Ryman and many more. Find a selection of home décor items that will bring a creative edge to your home. With canvasses, throws, clocks, ornaments, lamps, wall plaques, snow globes, dream catchers and so much more, there's a solution for every décor dilemma. You can even get their artwork in a wide range of mediums for when you're out and about such as shopping bags, purses, journals and umbrellas.
Music
Elvis Presley? Billie Eilish? Metallica? Whoever you're listening to, listen to them with their officially licensed merchandise. With a huge selection of t-shirts, hoodies, baseball caps, wallets, bathrobes, wristbands, patches and more there's plenty of clothing and accessories to show off your love of music.
Looking to take your love that step further? There's plenty of choice to take you there. Find home décor items like busts, wall plaques, textile posters, fridge magnets and even Christmas tree decorations. As well as products with practical uses; bottle openers, tankards, turntable slipmats, hip flasks and shot glasses.
MERCH UP NOW Gaming
Level up your gaming experience with our collection of merchandise from some of the most recognisable names from the industry. Assassin's Creed? Pokémon? Super Mario? Whatever your playing, play them with their officially licensed merchandise. Featuring cushions, goblets, throws and tankards, there's even bookends (but we know they'll be used for game cases). Lights, backpacks, lunch boxes, drink bottles and alarm clocks to alert you to your next gaming marathon.
Whether it's on the tabletop, console or desktop, we've got the gaming merch for you.
MERCH UP NOW Anime, Books & Comics
Delve into the worlds of superheroes, the supernatural, and the super dimensional to find a whole treasure trove of merch that'll leave you wanting to take more than one piece.
Naruto backpacks for all the little ninjas out there and Demon Slayer stainless steel gift sets that'll have Inosuke roaring. There's Harry Potter and Lord of the Rings tankards and goblets to help keep you hydrated on your next book binge. Asterix merch to fight off the Romans, as well as some amazing DC busts capturing the glitz of Gotham and the macabre of Metropolis. All of this is just a drop in the East Blue so let us guide you through the Grand Line to find it all...
MERCH UP NOW Film & TV
Looking to grab a Gizmo? Making your way to the Upside Down? Or just looking to get your hands on something precious?
Hyperdrive some collectible pieces from Sci-Fi classics such as Star Wars and Terminator to your home in no time at all. Hide on the sofa from sharks and demogorgons with our selection of cushions or use our Disney range to cuddle up with the kids. Browse our Tim Burton collection to immerse yourself in the darker side of animation with merchandise from The Nightmare Before Christmas and Corpse Bride.
As for you TV junkies, Netflix nuts and HBO-heads we've got a wide range of merch from The Witcher, Game of Thrones, Peaky Blinders, Rick and Morty, Friends and many more.
MERCH UP NOWContact info
17 Fartherwell Avenue, ME19 6NH, West Malling, United Kingdom
- 01732 843413
- contact.us@planetmerch.com
- planetmerch.com
4.3
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swift delivery & quality merchandise
Swift delivery & quality merchandise , I can thoroughly recommend this company .
November 17, 2023
Reply from Planet Merch
Thank you for the review and the recommendation. We're glad that you managed to get your items quickly and you're happy with the quality of them. We look forward to some more orders from you in the future.
Good communication’s reliable and user…
Good communication’s reliable and user friendly
November 3, 2023
Reply from Planet Merch
Thank you for the review Craig, we really appreciate it. We're happy that your purchase was hassle-free and the communication kept you well informed about your order. We look forward to you returning for some more merchandise in the future.
Sizes not correct
November 13, 2023
Reply from Planet Merch
Hello Lyndon,
I'm sorry to hear that the size that you've ordered is not the correct size and we'd be more that glad to resolve this situation for you if you contact us. We have multiple sizes available of the t-shirt that you ordered in either smaller or larger than the one you ordered so we'd be able to supply exactly what you need.
At the moment nearly all of our clothing is provided by one supplier. The size guides for each type of clothing available or soon to be available on our website are provided by this supplier. The measurements provided are in a 'half-chest' or 'across chest' method, meaning that measurements are given for the width of the garment when laid flat. As an example an X-Large T-shirt given measurement is 22" so the T-shirt would provide a skin tight fit on someone with a 44" chest measurement. Depending on how you would like a garment to fit, you should select the size using this information in the size guide page on our website.
However, as some musicians/brands use or request specific clothing manufacturers (Gildan, Fruit of the Loom, etc.) even though most measure the same, there can be slight variations of up to 2cm in the measurements. This is stated in the size guides to make everyone aware before a purchase as we want to be as clear and transparent as possible.
So please send an e-mail to us at contact.us@planetmerch.com and we'd be more than happy to arrange a replacement for you.
Kind Regards
Mark Gordon
Planet Merch
Reply from Planet Merch
Thank you for the feedback and the order Dawn. It's good to know that you're happy with your purchase in both quality and price as well as us getting it to you in a timely manner. We look forward to having you return to us for more orders in the future.
Perfect service
It was flawless service, really.
Ordered a silly Christmas bauble, it arrived within a few days, well packaged and in perfect condition.
Very happy customer.
November 13, 2023
Reply from Planet Merch
Thank you very much Vince. We're glad that the bauble got to you in perfect condition. We get very nervous sending those particular ones out, I'm just glad that the packaging and the postman did their jobs as expected. We hope to have you return for some more silly baubles very soon.
Fantastic service!
From start to finish, my interaction with Planet Merch was seamless. The customer service team were on point and the quality of our products were amazing.
November 13, 2023
Reply from Planet Merch
Thanks for the feedback Shona. I'm sorry that we couldn't quite get the items to you as quickly as you'd hoped. However, we're very glad to hear that you deem our customer service on point and the whole process was seamless. We're also very happy by how pleased you are with the products and we hope that your husband is too. We very much look forward to having you return to us in the future.
Hassle free
Hassle free, great service, quick delivery. Very happy with my hoody. Would have no hesitation in using Planet Merch again.
November 9, 2023
Reply from Planet Merch
We're very happy that you're very happy with your order. We're so glad that there was no hassle and it got to you as quick as it did. It's so nice to hear that you'd use us again in the future and we look forward to it. Thank you for the feedback, it's much appreciated.
Brilliant products
Brilliant products. Will make my friends very happy when they receive their present for 🎄🎄
November 9, 2023
Reply from Planet Merch
Thank you Sarah. It's good to know that you find our products brilliant and I'm sure that your friends will be very happy come Christmas time. Make sure to let them know where you got them from 😄 and we hope to have you and your friends making some orders in the future.
The item turned up on time
The item turned up on time, well packed, and quicker than estimated. It's sold out in all other places so happy with the purchase.
November 9, 2023
Reply from Planet Merch
We're glad that we got your order to you quicker than estimated and in one piece. We're very surprised that no other places have them as they're proving to be very popular and the supplier has plenty available. Nevertheless, we're pleased that you chose to order with us and leave us this feedback, thank you. We hope that you'll be back for more purchases in the future.
Great service
Great service . Highly recommend. Item packed well. Quick dispatch and delivery. Will definitely use again.
Thank you
November 2, 2023
Reply from Planet Merch
Thank you Claire. It's great to hear that you're pleased with the service and that you'll use us again. We're sorry for the delay with the pre-order being released but we're glad that you're still happy. We look forward to your next order.
Reply from Planet Merch
Thanks Cliff. We're happy to hear that the item got to you quickly and in good condition. Thank you for the feedback and we hope to have you return to us in the future. The Gelatinous Cube Dice Box is currently available for pre-order and due for release in January 😉😉
Exactly what I ordered
Exactly what I ordered. Great company, great product. Would use again. A++
October 30, 2023
Reply from Planet Merch
Thank you for the feedback Anthony. We're very glad that you're happy with our service and the product. We have plenty of other Stormtrooper Christmas tree decorations available for when you choose to shop with us again.
Very quick delivery
Very quick delivery. Ease of ordering and fantastic value. Highly recommend.
October 16, 2023
Reply from Planet Merch
Thank you. We're very pleased to know that the order and delivery was a quick and easy process for you. We pride ourselves on being (or at least trying to be) one of the cheapest places for officially licensed merchandise and we're glad you're happy with the price. We hope that the item fits in well with the rest of your girlfriend's collection and we look forward to you both returning to expand that collection in the future.
Fab customer service
Fab customer service. One of my items was out of stock & I was offered another item similar, which I accepted. They kept in touch to get it sorted. My Christmas mugs are fabulous. Such a shame I have to give them away as presents!!!!
October 27, 2023
Reply from Planet Merch
Thank you for the review Christine. We're so sorry that we weren't able to supply the item you had originally ordered. We really appreciate that you were happy to accept the replacement and we got it sorted as quickly as we could. It's great to hear that you think the mugs are fabulous. It's such a shame that you do have to give them away but you could always buy some more 😉😉
AC/DC wall flag
My order was promptly dispatched and item is in perfect condition. Very happy with my purchase
October 26, 2023
Reply from Planet Merch
Thank you Steve, we really appreciate the feedback. It's good to know that these wall flags are enough of a good quality to earn a 5-star review, thank you for the product review. We're glad that we managed to provide a service to match the product. We hope that you'll return to us for some more purchases in the future.
Excellent service
Quick despatch arrived well packaged. Very impressed with the quality and service.
October 9, 2023
Reply from Planet Merch
Thank you for the both the service and product review. We're pleased to know that you're impressed with the quality of the product, we're very happy with the items that this supplier create. We're glad that we've managed to provide you with a service to match the product. We hope to have you return for another purchase in the future.
Friendly and informative
October 20, 2023
Reply from Planet Merch
Thank you for the review Catherine. We're really appreciate that you've taken the time to leave us another and all the repeat custom you bring us. We very much look forward to yet another purchase from you in the future.
Anna Stokes throe and coasters
Love the throw colours are amazing irl and the quality of the coasters is fantastic, great price over all and very quick delivery, would have been nice for a confirmation email to says the order was being delivered in two separate delivers, but as I was in for both all was good, will def use again
October 20, 2023
Reply from Planet Merch
Thank you for the review Philip. We're pleased to know that you're very happy with the products, the price and the delivery speed.
Apologies for the lack of a confirmation email about the delivery was being sent in two separate deliveries. We're using a new supplier for some items (the coasters in this instance) that dispatches directly and the automated system should've informed you. So I really appreciate the feedback so I can look into this issue and try to get it resolved. Glad that it wasn't too much of an issue for you though.
We very much look forward to you returning to us in the future.
Great item and communication.
October 18, 2023
Reply from Planet Merch
We're glad that you're pleased with the item and the level of communication given. Thank you for the feedback and we hope to have you back soon Vaughan.
Love the T-shirt great qualitly.
October 18, 2023
Reply from Planet Merch
Thank you Daniel. It's great to hear that you love the t-shirt. We hope that you'll return to us in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.