I ordered some floss refill packs because I like the product and the packs contain only a very small amount of cardboard packaging. When the delivery arrived I found out that the refills had been ou... See more
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Ordered my products on 1st September, and no goods have arrived. Several e-mails and phone calls which are not answered later, no response from the company, and no goods!! Be very wary of dealing with... See more
Searching the Internet for dental products free of the ubiquitous plastic of the standard products, I came across PlanetNatura. I ordered their bamboo toothbrushes and their dental floss. The product... See more
Confused, but resolved. Order took 6 weeks to appear, none of emails or contact responded to, but eventually goods appeared. Actual products are great, communications, less so. Persevere if you can, w... See more
Company details
Written by the company
Great value eco-friendly products that don’t cost the earth. The goal is to help move your home towards a plastic free, carbon neutral and sustainable future. Our belief is that everyone wants to make a positive environmental difference, however, sometimes it is difficult to know where to start.
Contact info
United Kingdom
- planetnatura.co.uk
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Hasn’t replied to negative reviews
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Communication lacking but goods great
Confused, but resolved. Order took 6 weeks to appear, none of emails or contact responded to, but eventually goods appeared. Actual products are great, communications, less so. Persevere if you can, worth it in the end.
Great product
Give plastic the boot.
Searching the Internet for dental products free of the ubiquitous plastic of the standard products, I came across PlanetNatura. I ordered their bamboo toothbrushes and their dental floss. The products arrived quickly, of excellent quality and at a price that was very competitive.
In use I have found them to be at least as effective as the plastic alternatives. In fact I prefer them, particularly the floss which fits my teeth perfectly and doesn't get stuck like my previous brand. I am very happy to have found these products from a small British supplier which do a good job are well priced and give me a warm glow by not adding to the plastic mountain.
I ordered some carbon dental floss…
I ordered some carbon dental floss refills and they arrived on time and well packed. Extremely good service. Would recommend.
Worth the wait
It took longer than I expected (8 days) for my order to be dispatched, with no communication at all about estimated dispatch/delivery times. However, the products (tooth floss and holder) are both excellent and worth the wait! All packaging was recyclable too.
High quality silk & dispenser
It came quickly. I irdere the dispenser and a refill. The former crafty bamboo container feels and.looks fine. The silk gloss itself is high quality, held together and does the job well
I love using my electric toothbrush and…
I love using my electric toothbrush and I need to replace the plastic ones so I had to search for an alternative, which I have to say I am happy with the appearance of them as well as the price. Looking forward to trying them these are for the series 9 Phillips.
Great products and good prices
Great products and good prices. Struggled to find silk floss refills to fit my glass container elsewhere, so it was great to find them with PlanetNatura
Still awaiting the item.
I ordered something
I ordered something, paid a reasonable price and it was delivered in a reasonable time.
Good floss. Not 100% eco though.
Updating this and despite what I wrote below I recently found out it’s not 100% natural. Feel conned. The box the floss is in does not mention none natural ingredients. Great- mainly came here to review the floss. It's awesome! I've tried quite a few eco flosses and have found they break between my teeth. Had given up on them but tried some of PlanetNatura whilst staying at a friends and have now become a customer. Not had one floss break. Also bought some of their makeup wipes/ face cloth etc. All excellent quality.
great customer service
great customer service - returned my call and all questions awnsered. fantastic product, will be back. thank you!
Excellent product & service
Items arrived as described in recyclable packaging. Thank you. Very happy with this brand of dental floss.
This company deserves success.
The parcel was in the post within 24 hours of my placing the order. I appreciated the cardboard packaging (no plastic), which I shall compost.
This company deserves success.
Nice to buy from the company and not…
Nice to buy from the company and not through Amazon.
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