I order a set of XL bags for my volcano hybrid. The first bag I opened, the orange housing for the quick connector would not attach to any of my nozzles. The bag would just fall off each time. A rep f... See more
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Review summary
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I love my lobo. It is the best purchase I've ever made. Smooth and cool with the accessory kit and the preload cannisters are genius. Just pop another in and go. I love it and am absolutely so sat... See more
I am a repeat customer. I have always received solid products, a good price, nice extras, and fast shipping. Many companies can't seem to do that, but... with POTV you also get follow up guidance on y... See more
I love my new Lobo. Feels sturdy and well made. Most important to me is how I can vape at lower temperatures which allows me to really taste the terpenes in my herb. The only negative I’ve found so... See more
Company details
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.6
Excellent
24K reviews
Asks customers to review
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Easy to navigate site with plenty of…
Easy to navigate site with plenty of products to choose from. Communication was prompt and efficient. Shipping and delivery seamlessly executed. The total experience well worthy of a 5 star review.
April 20, 2026
Great customer service
April 20, 2026
Discreet 10/10
I bought the Potv xmax vpro so I can smoke outside without the neighbors smelling my loud. It definitely is discreet you can barely smell it and the scent disappears in minutes.
April 20, 2026
May use AI-assist with repliesRead more
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Updated: (Mostly) Terrible return policy
Edit: The company reached out and offered me a one time refund for the item they originally didn't let me return. The policy is still lame, but it is nice that they accommodate.
1/5 Terrible return policy. I realized I bought some accessories that had already come with my vaporizer. To return these unopened accessories 1 day after delivery was like $10 in shipping and $10 per item via a restocking fee, which would have me loosing money to return these unopened accessories. So so lame.
April 19, 2026
Reply from Planet of the Vapes
Hi Julian,
We hope you are doing well, and we really appreciate you taking the time to share this with us. I am Miguel from the POTV team, and we are glad you reached out.
We are sorry to hear that this has been your experience, and we completely understand how frustrating it must feel to be in that situation, especially with unopened items. We hear you, and your feedback genuinely matters to us.
We do want to be transparent and let you know that there is a standard restocking fee and shipping fee associated with returns for refunds. That said, we always work one-on-one with every customer to tackle situations on a case-by-case basis because we know that not every situation is the same, and we never want anyone to feel like they are left without options.
We will be reaching out to you directly via email to make sure we work through this together and get everything fully taken care of for you, Julian. You deserve better than walking away feeling like this, and we want the chance to make it right.
Looking forward to connecting with you soon,
Miguel
Edit: We have been trying to contact you via email :)
Shipping via USPS was a bit slower but…
Shipping via USPS was a bit slower but all my items were received. All items ordered were new and in great condition. Usable right off the bat! Overall a very good experiance and I intend to continue to use POTV. Note: all the reviews and info I read were accurate. Think of Crutchfield and how they help you figure out what to buy.
April 20, 2026
Absolute crime for you guys to not have…
Absolute crime for you guys to not have telephone customer service based on the volume that you’re doing!!
You make it extremely difficult to process any type of return or exchange and for that I don’t think I’ll be doing business with you guys more in the future. If you change it, let me know.
April 20, 2026
Reply from Planet of the Vapes
Hi Peter,
We hope you are doing well, and we genuinely appreciate you taking the time to share this with us. I am Miguel from the POTV team, and we hear you loud and clear.
We are sorry that the process has felt difficult, and we completely understand the frustration. That is never the experience we want for anyone, and we take this kind of feedback seriously.
We did want to let you know that we do have a phone number available. We just do not have an open line at all times, but a call can absolutely be coordinated. You can reach us at the numbers below:
US: +1 (512) 888-9385
Canada: +1 (647) 946-9276
We will also be reaching out to you directly via email so we can get the ball rolling on whatever you need and coordinate a call if that works best for you. In the meantime, we are fully committed to helping you one-on-one through email to make sure everything gets resolved properly.
You deserve better than what you experienced, and we want the chance to show you that. We hope to hear from you soon, Peter.
Sincerely,
Miguel
Edit: We have been trying to contact you via email :)
Always on point with my orders
Always on point with my orders. I feel like I have the whole lineup because of the service. Thx
April 20, 2026
Customer service was great! Happy to have product.
First shipment was lost by USPS. Customer service worked with me to track and reconcile. They were patient and kind and I'm happy to report I have my product, all received as expected and in brand-new working condition.
April 20, 2026
POTV is a one-stop shop kinda place
POTV does not only provide a great amount of education on vaporizers, they offer great prices and shipping is pretty fast.
April 20, 2026
Helps me with getting set up for my…
Helps me with getting set up for my medical equipment!
I need medical equipment for chronic pain and other symptoms. They have helped me with getting something that reduces maintenance so it has save me hours/days of my life. Definitely necessary for me and anyone else that is disabled.
April 20, 2026
immediate response from Planet of the…
immediate response from Planet of the Vapes to my
e-mail was so helpful. There was a clear and concise
formula to fix my issue. Pleasant and helpful.
May 5, 2026
Unprompted review
You can't get a better vape for the money
Heats very consistent, easy to clean just love it. Helps save my lungs from all that smoke I would inhale. Thanks for the great product
April 20, 2026
Great product
Our Volcano came quick and no damage. Packaging was nice and easy to use.
April 19, 2026
No better place to buy your vaping…
No better place to buy your vaping needs fast shipping always
April 20, 2026
I like the potv
I like the potv. The Gordita thing ain’t working and the glass (small) original mouth piece somehow broke after a couple days
I even got the glass bubbler and don’t forget the piece that connects the potv. To the bubbler …
I like the fact that it goes up to 430temp
It’s pretty easy to clean, the screen and the rubber O ring are ok,
All & All it’s a decent vape for the price…
It did arrive pretty quick but, I haven’t tried the customer service even though I have a few issues so we’ll see how that goes.
April 18, 2026
Reply from Planet of the Vapes
Hi Joseph,
We hope this message finds you well and that you are having a great day! I am Miguel from the POTV team and we are so glad you took the time to share your experience with us!
First, we want to say thank you so much for the kind words, and we are genuinely happy to hear that you are enjoying the device overall. That truly means a lot to us!
That said, we are sincerely sorry to hear about the issues you have experienced with the Gordito and the mouthpiece. This is truly far from the experience we want for anyone, and we completely understand how frustrating this must be, especially when you are just getting started with your new setup.
Please know that we are already on this for you. We will be reaching out to you directly via email to make sure everything is fully resolved and that you are taken care of the way you deserve to be. You came to the right place, Joseph, and we are not going to let you down!
We truly appreciate your patience and your trust in us, and we look forward to making this right for you!
Warm regards,
Miguel
The Lobo is not disappointing
The Lobo is not disappointing! This is my first dry Herb vape, and I love it! Been smoking since the 60's, and am sorry I haven't already had one before now.
It is very simple to use, and clean, and the replaceable battery option is smart.
I love the available accessories, it adapts to my existing bongs and things I am already partial to. I shalll return with more after a bit of I remember to hehe.
Cheers
April 20, 2026
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