I order a set of XL bags for my volcano hybrid. The first bag I opened, the orange housing for the quick connector would not attach to any of my nozzles. The bag would just fall off each time. A rep f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my lobo. It is the best purchase I've ever made. Smooth and cool with the accessory kit and the preload cannisters are genius. Just pop another in and go. I love it and am absolutely so sat... See more
I am a repeat customer. I have always received solid products, a good price, nice extras, and fast shipping. Many companies can't seem to do that, but... with POTV you also get follow up guidance on y... See more
I love my new Lobo. Feels sturdy and well made. Most important to me is how I can vape at lower temperatures which allows me to really taste the terpenes in my herb. The only negative I’ve found so... See more
Company details
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.6
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipped fast
Shipped fast. Quality product. I bought the Xmax Oont pro and am very happy with it. I'm an occasional smoker so I didn't need anything too expensive. At $50 it feels like I stole it. It heats up fast and is easy to use. I ordered an extra capsule because it only comes with one. It makes for easier cleaning. All in all a great product that I would buy again if I lost it or it breaks.
April 21, 2026
Good company, falling down the AI rat hole.
Pricing, communications, speed of shipping, support of billing methods, accuracy of web information all very high-level.
The only downsides: arbitrary bundling of accessories that I will never use; failure by default to provide a concise invoice (needed by some vendors for warranty purposes), and intrusion of AI when I inquired about the invoice issue.
April 21, 2026
Vaping is much better than smoking!
April 21, 2026
Vinnie has a BIG smile 😁
Easy to order. Arrived intact relatively quick. Website has plenty of info to get started for novices like me. So far, I love the product, process and effects. I couldn’t be happier!
April 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Radio Silence from POTV
I have been waiting for an international delivery to the UK for nearly 3 months. I’ve emailed POTV 3 times with no response whatsoever. My initial 1 star review on here was followed by a bot response which said they’d be in touch. Whilst they did request my details through Trustpilot I’ve still had no response from POTV. Seems like they care more about their image on this site than just responding to customer emails. No doubt there will be another bot response under this review. Don’t be fooled they are not contacting customers, just making people believe they are.
At this moment in time, POTV has essentially stolen my money! I would not trust this company if buying from outside USA.
An update on this. POTV came through with response and the product had been rejected by customs. They have refunded and offered a gift voucher also. So appreciate the response, eventually! Have advised that they should highlight this for oversees buyers if this is standard for UK customs.
May 12, 2026
Unprompted review
Reply from Planet of the Vapes
Hi there,
We want to start by saying that we genuinely hear you and we are truly sorry for everything you have been through. I am Miguel from the POTV team, and we want to be fully transparent with you right here and now.
Please know that none of this was ever intentional. We have been working through an exceptionally high volume of requests, and we understand that this is not an excuse for the delays in communication you experienced. That is on us, and we own it completely.
Regarding your order, we can confirm that a full refund has been issued. The issue here, unfortunately, came down to customs rejecting the package, which is something that falls completely outside of our control. It genuinely bums us out just as much as it does you when unforeseen situations like this affect members of our community, especially after waiting as long as you have.
We also want to address your concern about our responses here on Trustpilot. We understand why it may have felt that way, and we are sorry that it came across as performative. That is truly not who we are, and we want to prove that to you directly.
We will be following up with you via email right away to ensure you have full confirmation of your refund and that everything is completely taken care of on your end.
Thank you for your patience through all of this. You deserved better, and we are committed to making this right.
Sincerely,
Miguel
Edit: we just sent you an email to ensure this is resolved for you :)
LOBO
LOBO - Reliable - easy to use - easy clean - thank you for product that works all the time
April 21, 2026
Great vape great prices and shipping
Shipped fast, quality products, affordable prices the Lobo is one of the best vapes ive ever used. Would definitely order again
April 21, 2026
Fast shipping
Fast shipping always no issues second time purchasing. Prices are good can’t complain at all 👍🤙
April 20, 2026
Great company
Great company. I have ordered from POV 3 times and each time everything went perfect.
April 20, 2026
Vape doesn't work
April 19, 2026
Reply from Planet of the Vapes
Hi Jason,
We are sorry to see this, and we genuinely appreciate you taking a moment to let us know. I am Miguel from the POTV team, and we want you to know that we are already on this for you.
We have located your account, and we are creating a service ticket right now to make sure this gets the attention it deserves. You should not have to sit with a device that is not working, and we are committed to getting to the bottom of this for you as quickly as possible.
You will be hearing from us very shortly, Jason. We are not going to leave you hanging on this one.
Respectfully,
Miguel
Edit: We've been trying to reach you via email :)
Does good by their customers
Nice product selection, and my desired option - the Lobo - arrived quicker than advertised, lickety-split. The device met my expectations, and the available starter kit was perfect for setting me up with my first vape. Overall, an excellect experience I'd recommend to others.
April 15, 2026
They stand by their word
They stand by their word. I hope the new product sent works because the product I had is great but I was unable to charge.
April 20, 2026
Ordering was easy
Ordering was easy, Finding just what I needed quickly helped, the price was reasonable, and the products arrived in good time and shape.
April 20, 2026
All items packed nicely and delivered…
All items packed nicely and delivered in timely manner. Love the 420 discount and picked up a lobo and starter kit. Website made it easy to see everything I was getting for the money and great instructional videos.
April 16, 2026
Terrific products and even better…
Terrific products and even better customer service. Very pleased
April 20, 2026
Extremely quick and satisfactory…
Extremely quick and satisfactory response. Top notch customer service.
May 10, 2026
Unprompted review
Consistent
Consistent, Consistent, Consistent.
They all ways communicate. I love that they keep me up to date about my orders and the selection is great.
April 20, 2026
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