As I was looking for what I thought are unusual plants for me, when Plant Addicts came in as possible location I decided to give them a try. The Polar Palms I ordered came in record time, well package... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Plant Addicts
Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.
Free Best In Class Plant Warranty
Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!
Why Choose Plant Addicts?
-
Best in Class Plant Warranty & Guarantee
-
Family-Owned Business - Customer Service With A Personal Touch
-
Exclusive Plant Varieties You Can't Find Locally
-
Free Plant Care Advice
4,000+ Different Nursery Quality Plants Available
Contact info
United States
- (833) 577-0999
- info@plantaddicts.com
- plantaddicts.com
Replied to 39% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I keep coming back to Plantaddicts.com…
I keep coming back to Plantaddicts.com every year because they are a wonderful company!!! They have great customer service and ship healthy, beautiful plants every year according to when the frost in your growing zone is done. They have an amazing selection and give lots of info on all of their products. They never disappoint!
MY plant arrived crushed and broken
MY plant arrived crushed and broken, dirt all over the inside of the box. & the plant was out of its pot! Of course it’s saturday and no one is available!! Although a total replacement or refund is the only option.the stems of the bush are broken and scabbed over. so this must have happened a while ago! I’m in a ROSE tour. & was going to use this as an example of the quality & variety available on line 😔
The very impressive pictures of their…
The very impressive pictures of their available flowers!
RTB
POCONO MOUNTAINS PENNSYLVANIA
Plant Addicts is the best quality and…
Plant Addicts is the best quality and customer service mail order plant company! If for any reason there is a problem, they will replace the plant. The website is easy to manage and shipping is prompt.
Great variety and great service
Plant Addicts has a wide selection of plants to choose from but more importantly they truly care about their customers. Any issue that may arise they address with care and concern and find a happy resolution. My go to place for online purchases and should be yours.
The plants always come in great shape
The plants always come in great shape. Customer service responds quickly even outside of business hours. I'd give 4.5 stars normally. Prices are higher than most places, BUT they do come more mature than other places which means flowers sooner than planting bare roots or small plants. I've spent a couple thousand there over the past two years so I asked if I could get a discount (since most places offer something) and they said yes, they would create a code "just for me" for 5% off, but it was the same discount as the publicly published coupon code of Thankyou. so that's why I'm giving 4 stars instead this time (even though it should be 3.5 for that little light slap in the face). haha. I'll survive, I'm sure. Will I order again? Sigh. Probably. I'm a plant addict and they've got the goods. What can I say.
Very good selection of plants
Very good selection of plants. Fast shipping, plants arrive in excellent condition.
I have been ordering from Plant Addicts…
I have been ordering from Plant Addicts for a few years. My experience has always been first rate. The plants are healthy and packaged well.
I Love Everything 💜
I was worried never ordering before. But my flowers arrived Beautiful & Shipped Top Notch.
I Will Order Again !!!
Thank you so much
Quality plants
Quality plants, shipped well, hard to find plants, ease of purchasing vs running around to nurseries.
They did everything right
Potentilla shipped at just the right time, well packed and arrived looking better than ones from a nursery.
Great selection of healthy plants with…
Great selection of healthy plants with comprehensive descriptions!
Now a regular customer
I have become a 'regular' because I can trust your quality of plants.
Buyer Beware
Buyer Beware! Despite their return policy, this company will NOT let you return plants. One arrived with stressed flowers, which is to be expected from the transportation. The other one didn't even flower so it was stressed from the nursery.
Felt you have a love of plants and what…
Felt you have a love of plants and what you do. Also ease of use and price!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
