It took quite some time for our turanium to start moving thru the postal system. Contacted them got a fast response. Even after contacting them it did not move for several days. Finally we received it... See more
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Review summary
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The ordering process was easy and the product shipped within a week and the product arrived a week or so later. It arrived healthy and beautiful. This was the 2nd terrarium we ordered. The first one... See more
I liked the idea of a self contained and relatively low maintenance live miniature world that easily fits in a small out of the way space. Yes it is a little expensive and I was leery about this being... See more
The order took a bit longer than expected, but the weather for shipping has been a bit crazy. I got an immediate response when I questioned delivery timing. Make sure to allow a few weeks so the plan... See more
3.6
Average
308 reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
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Not only are the terrariums awesome.
Not only are the terrariums awesome looking and bring a great ambiance to my office. Customer service is great as well! One of the terrariums that I ordered, was damaged. I emailed support with pictures and a receipt for the the product and shipping insurance. Jennifer from support was totally awesome and processed a replacement to me that same day.
August 29, 2025
Unprompted review
Reply from Plantpico
Hi Daniel,
Thank you so much for sharing your experience! 🌱 We’re thrilled to hear that you’re enjoying your terrariums and that Jennifer was able to help you quickly with the replacement. We always want our customers to feel supported, especially if something arrives less than perfect.
We truly appreciate your kind words and your trust in PlantPico—it means a lot to us. Enjoy the fresh ambiance your terrariums bring to your space!
– The PlantPico Team 🌿
Placed and order with them nearly a…
Placed and order with them nearly a month ago, it's been sitting at "shipping label created for nearly 3 weeks now. Emailed customer support, received a response saying they will check with logistics. Nothing since then, I would never order again or recommend them.
July 18, 2025
Unprompted review
Reply from Plantpico
Hi Jay, we’re really sorry for the delay and lack of communication. That’s not the experience we want for our customers. Please reach us at support@plantpico.com
So we can sort this out right away.
This is a scam company
This is a scam company! They take your money and provide fake tracking. As they did to me. I am writing my attorney general.
July 14, 2025
Unprompted review
Company not reliable and quality not there
Ordered a Zenflow terrarium from PlantPico.com on 4/15/2025. Did not receive the item until 7/11/2025 after requesting a refund. Sending an email to their support team has resulted in a response but sometimes no action. When I received the item, it did not contain all plants indicated in the pictures. I was extremely disappointed with the item I received.
PlantPico could be more honest with the delivery time frames and make sure the quality is in every item they send out.
July 11, 2025
Unprompted review
Reply from Plantpico
Hi Pattie, we’re very sorry for the long delay with your Zenflow terrarium and that it didn’t arrive as pictured. We know how frustrating it is to wait that long and then feel disappointed with the product. This isn’t the experience we want for our customers.
We’ll be working on improving both our delivery transparency and our quality checks to prevent this from happening again. Please reach out to us at support@plantpico.com
so we can make this right for you.
I’ve been waiting on a refund for 3…
I’ve been waiting on a refund for 3 weeks now. Some goofball named Lucas will not answer any of my follow up emails. Why is it that all of these new companies have terrible customer service? Do yourself a favor and do not support this company. I hope they go out of business.
June 15, 2025
Unprompted review
Reply from Plantpico
Hi David,
We’re very sorry you’ve had to wait this long for your refund and that your follow-up emails weren’t properly addressed. That’s understandably frustrating, and we take full responsibility for the poor communication. This isn’t the service standard we want to provide.
Please reach out to us again at support@plantpico.com
With your order details, we can expedite your refund and resolve this matter promptly.
Thank you for bringing this to our attention. Your feedback helps us improve.
Do not buy from this store!! Scam!!
After over a month of waiting for my order and many emails attempts. I didn’t receive my order…..this site will only take money and no response. Scammers I will report this.
June 5, 2025
Unprompted review
1/3 for real
I've had a oddly unique experience with this company. I actually received 1 out of 3 items that I ordered, albeit a little late, and it was, actually, of good quality. Since then, I've been stuck in an AI loop of emails with their customer service with no progress or apparent human interaction. I keep trying and don't outright say "scam", because i did legit receive a good product, just not the other two that I ordered. The customer service IS crap.
June 26, 2025
Unprompted review
Reply from Plantpico
Hi Kevin, thank you for sharing your honest experience. We’re glad you received one terrarium in good condition, but we’re very sorry the other two items didn’t arrive and that you’ve been stuck in frustrating back-and-forth without clear human support. That’s not how we want our service to feel, and we take your feedback seriously.
Please reach out to us at support@plantpico.com
with your order details so we can personally step in and resolve this for you. We’ll also be reviewing our communication process to ensure that real help is always available when customers need it.
Still don’t have my order
I ordered a plant and lamp for my partner’s birthday. I ordered the plant on May 26th and was told it would arrive by June 9th. I am still waiting on it. The tracking number provided says the item has not been picked up yet. When I reach out to customer service they are not helpful at all and will not give me a date when the plant will arrive. The gift missed my partners birthday and the company has taken no responsibility with telling me when I will receive it or offering a refund.
June 17, 2025
Unprompted review
Reply from Plantpico
Hi Tosha, we’re very sorry your order didn’t arrive in time and that our updates weren’t helpful. That’s not the experience we want for our customers. Please email us at support@plantpico.com
With your order details, we can resolve this or issue a refund right away.
Ordered over 1 month ago
Ordered over 1 month ago. BS tracking info. Just says label was created......asking bank for a scam refund.
May 3, 2025
Unprompted review
Reply from Plantpico
Hi there, we’re very sorry your order has been stuck with no movement. That’s not acceptable, and we completely understand your frustration. Please email us at support@plantpico.com
So we can review your order and resolve this right away.
Never sent me the product
Never sent me the product. Wasted my time for 3 months waiting for it. Emails say it is on the way but it never comes. Scam!
June 3, 2025
Unprompted review
Reply from Plantpico
Hi Bruce, we’re very sorry for the delay and the frustration this has caused. Waiting months and not receiving your product is unacceptable, and we understand how upsetting this must feel. Please reach out to us at support@plantpico.com
With your order details so we can resolve this immediately with either a replacement or a refund.
"Label created" but UPS never received…
"Label created" but UPS never received anything to ship. Customer service keeps saying that during this "busy season" (May??) tracking updates are often delayed. Clearly a scam.
May 28, 2025
Unprompted review
Reply from Plantpico
Hi Diane, we’re sorry to hear about your concerns. We did reach out for your order details so we could investigate, but unfortunately, we never received a response. Without that information, we weren’t able to verify or resolve this situation.
If this was a genuine order, please contact us directly at support@plantpico.com
with your order number so we can look into it immediately. We take all feedback seriously, but we also want to ensure reviews reflect real customer experiences.
I'm a sucker
They ripped me off 219 dollars. I have a wife on the hospice and ask them to get it here. They made a shipping. label for it. Did nothing.It was nothing more than a stall. Tactic.. I will never buy anything on facebook again and this has definitely changed my life. I will be more careful now.I walked right into them. They say there's one born every minute, I guess I was born in that particular minute for them.
May 2, 2025
Unprompted review
Reply from Plantpico
Hi Scott, we’re sorry to hear about your concerns. We did reach out for your order details so we could investigate, but without that information, we have not been able to verify this review.
If this were a genuine order, please reach out directly at support@plantpico.com
With your order number, we can check and resolve this for you.
My order was not delivered to my front…
My order was not delivered to my front door and i certainly did not sign for it. I have been reporting this issue for 2 months. They got back to me and said it was delivered and signed for. I received a blurry picture that was not my front door. and the package appeared to be crushed in the photo. I have had zero help resolving the issue. I have ordered prior and had no problems but my last order they have been zero help saying their delvery team says I signed and it was delivered. NOT TRUE. I would be cautious if you order the custiomer service is terrible!!! This would have been my third order. I asked to show me proof of my signature!
March 31, 2025
Unprompted review
Reply from Plantpico
Hi Victoria, we’re sorry to hear about your experience. Just to clarify, our packages do not require a customer signature upon delivery, so you should not have been asked to provide one. We’ll be investigating this matter further with our delivery partners to understand what went wrong and ensure it doesn’t happen again.
Avoid at all costs.
Product shipped, but the moss doesn't stay green/grow. I bought a lamp, they shipped the wrong item (base only without the lamp), and after many emails, promised to send it, but never did.
Very disappointed for what is an expensive item. Not as advertised. Avoid.
May 9, 2025
Unprompted review
Reply from Plantpico
Hi Dale, we’re very sorry to hear about your experience. We usually ship replacements very quickly once promised, so if you didn’t receive yours, something must have gone wrong. Now, we don’t have your order details on file. Could you please share them with us at support@plantpico.com
So we can investigate and resolve this for you right away?
I ordered the Zen Garden Terrarium with…
I ordered the Zen Garden Terrarium with high hopes, but unfortunately, my experience has been disappointing. Upon arrival, one of the plants was missing from the garden. Despite contacting support and being assigned case for a replacement, the missing plant was never received, even though the case was marked as resolved.
Additionally, all the plants in the garden have since died, despite our diligent efforts to keep them moist and following all provided instructions. Given these issues, I cannot recommend this product and repeated emails and calls to the company have gone unanswered. A full refund was requested.
Nothing
March 12, 2025
Unprompted review
Reply from Plantpico
Hi Hank, we’re very sorry to hear about your Zen Garden Terrarium experience. A missing plant and not receiving the promised replacement is unacceptable, and we regret the frustration this caused. Regarding plant care, we do provide detailed guides and tips in our Help Center here: https://help.plantpico.com/hc/en-us
to support customers in keeping their terrariums thriving.
We’d also like to review your case directly. Since we don’t have your order details on file, please share them with us at support@plantpico.com
so we can arrange a proper resolution.
This is a total scam
This is a total scam! I’m still waiting on a refund after a month and a half! Do not order from this company.
March 1, 2025
Unprompted review
Reply from Plantpico
Hi Hakim, we’re sorry to hear about your concerns. We did reach out to request your order details so we could review your refund claim, but unfortunately, we never received a response. Without this information, we haven’t been able to verify or resolve your case.
If this were a genuine order, please reach out directly at support@plantpico.com
With your order number, we can check it immediately.
A total scam
A total scam. I received a dead pico garden and kept getting promised that I would receive A new one. They kept kicking it down the road and finally sent me one single half dead plant. Stay away at all cost.
March 27, 2025
Unprompted review
Reply from Plantpico
Hi Mark, we’re very sorry to hear about your experience and the disappointment this has caused. We’d like to make things right. Please contact us directly at support@plantpico.com
So our team can review your case in detail and work on a proper resolution.
Company is a scam
Company is a scam! Don't waste your money!!!! I LOST $180.00
I received my package today! 4 months!!! At least I didn't lose all my money. Not worth the money
March 25, 2025
Unprompted review
Reply from Plantpico
Hi Linda, we’re very sorry your order took so long to arrive. A 4-month wait is far from acceptable, and we understand your frustration. We’re relieved the package eventually reached you, but we know the experience wasn’t what it should have been.
We’ll be reviewing our shipping process to prevent delays like this, and we truly appreciate your feedback as it helps us improve.
This place is a SCAM
This place is a SCAM. They will send you a product that looks nothing like what is displayed on their website. They will offer to send you a replacement and wait 30 days and inform you that the product you received is okay and they will not be sending a replacement. DO NOT ORDER from them. Everything you do takes a month. I have photos of what I received and all the communication with PlantPico where they looked at my photos and offered a full replacement.
February 22, 2025
Unprompted review
Reply from Plantpico
Hi Kenisha, I’m really sorry you had this experience. I can understand how frustrating it must have been to feel like the product didn’t match what you expected, and then to feel let down by the way the replacement process was handled. That’s not the experience we want for our customers.
We’ll be looking into this more closely on our side to make sure situations like this are handled better in the future. If you’d like us to take another look at your case, please reach out to us again at support@plantpico.com. We’d really like the chance to make this right.
Horrible product and customer service
Horrible product and customer service! Don’t buy anything from them
November 27, 2024
Unprompted review
Reply from Plantpico
Hi Andrew, we’re sorry to hear about your concerns. We requested your order details so we could investigate this further, but unfortunately, we haven’t received a response. Without that information, we’re unable to verify this review.
If this was a genuine order, please contact us at support@plantpico.com
with your details so we can properly look into it.
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