Plantpico Reviews 308

Received my plant, however still waiting on my led lamp base to arrive and it’s been almost 3 months now?? Very disappointed

Received a horrible, dead, unhealthy plant for one of my spouses Christmas presents. I asked for a replacement, a few weeks went by with nothing. I then told them I was tired and just wanted a refund, at that point "Jennifer" told me it had already shipped. When I asked for a tracking #, I was told they would reach out to management for a refund (It did not ship, they lied). Then they quit responding again, so I filed a chargeback and then they responded and only gave half back then would never respond again. Sent all my proof to the my credit card company, and the credit card dispute sided with me and provided a full refund. TERRIBLE COMPANY - AVOID

Never received. No updates. No refunds. Finally got an email saying their logistics team was on vacation. Got an apology for that. But no product and no refund. Finally got a tracking message saying they wouldn’t deliver due to company not paying enough postage. Steer clear. These look nice buy company is awful.

Got this for my daughter’s birthday. She absolutely adores it!
Shipping was as expected for a hand crafted item. Was packaged VERY well. Trying to think of something that could have been done better during the purchasing, shipping and quality experience and literally can’t come up with anything. I will absolutely buy another in the future.

I keep buying, they are like potato chips!
Shipping I think is always going to be weird because they are glass, some plants don't like the travel either but these people have always made it right. Very pleased!

The ordering process was easy and the product shipped within a week and the product arrived a week or so later. It arrived healthy and beautiful. This was the 2nd terrarium we ordered. The first one experienced a shipping delay and arrived in bad shape that it never recovered from. Because it was purchased as a Christmas present and I didn’t have the receipt, I wasn’t able to get a credit for it.

Absolutely love my Mini World! Ordering was easy, delivery was quick and the product arrived well packaged and in one piece. I am seriously considering buying another one!

This is a scam, Do not spend your money. While I support small business, this business lied on emails about fixing the issue with the dead plants they sent that were 8 weeks late. They never fixed the issue

This was March, Item was ordered in early Dec...after dozens of emails. Tried to work with vendor....unfortunately some people don't keep their words. I got nothing but a credit card bill for a dead plant.
>>>

Lucas from Plantpico Support@ plantpico.com
Mar 2, 2025, 5:15 PM
to me

Hi XXX,

I completely understand, and I truly appreciate your patience. Our average shipping time is 10-12 days, so while I’ll do everything I can to ensure it arrives as soon as possible, I just want to set the right expectation in case it takes a bit longer.

That being said, I’ll personally keep an eye on the tracking and keep you updated. If for any reason you don’t receive your product within a reasonable timeframe, I’ll absolutely work with you to make things right.

Let me know if that works for you, and thanks again for giving us the opportunity to make this right! 😊

Best,

Lucas

PlantPico Customer Support

Let me know if that works for you, and thanks again for giving us the opportunity to make this right! 😊

Best,
Lucas
PlantPico Customer Support

Paid for expedited shipping. Didn't happen. 7 weeks later still waiting for light that was ordered at the same time. . .
Many, many inquiries with the same response.You should receive it any day.
One of the two Plants is now dead. And they want to argue about refunds or replacement. Stay away from this company. Great idea. But terrible execution and customer service

Biggest issue is customer service and the inability to even know where the orders are and when they will be delivered. The terrarium I ordered is pretty nice, but customer service at first did not respond and when they finally did, it was days after it was delivered.

I ordered a lamp in mid-December and have not been as lucky. I reached out to customer service twice, but the responses were unhelpful. They told me that the label was printing and I would receive updates that way, but that never happened (no label for the terrarium either). After that, they stopped responding completely. They seem overwhelmed and unable to handle increased business.

Amazing products and aftercare! We knew the risk ordering from the UK, as this would mean an international order. However, once the product arrived, it was stunning. We did have the care kit missing, however, the team rectified this asap!

Terrible company. I placed an order in mid-December, and they never shipped it. I contacted them, and they said it was an oversight and they would process and send it ASAP. A few more weeks went by with no response. I contacted them again, and they said they would get me a tracking number. So I waited another couple of weeks and filed a complaint through PayPal. Their response was that they would only send the order if I closed the case with PayPal. In conclusion, the company is a scam, and do not order from them.

It has been over a month since I placed my order. Upon receipt of product what was advertised was not what was delivered.
Instead of full foliage I received 1 inch dying plants.
I contacted customer support to request a replacement or return label.
The "Team" had. Jennifer make contact. Pictures were requested and provided to what I believed would result in resolution. Pictures were rejected and more were requested with a "as soon as the "Team" receives additional phone, I assure you your replacement will be sent" Responses and email communication were processed by Jennifer.
At this point not even Jennifer will communicate with me about my issue or resolution. PlantPico does continue to send unsolicited, unwanted emails despite demands to STOP and UNSUBSCRIBE me.
PlantPico "Team" has refused to issue replacement, provide return label or refund. This promoted serenity quickly became a nightmare.
The only positive I derive is that Jennifer had the audacity to request a favorable review through this link.This gave me the opportunity to disclose all the evil lies and deceit that PlantPico actually is. Very dishonest business practices.
I demand that you cease and desist with your solicitation emails.
My experience however tells me that you will side with your team and refuse to STOP, you will continue,
This issue will be submitted to the BBB and others.
Be informed that I have preserved this review for the event of future use along with receipts of all receipts.
I have never encountered such an unethical, unscrupulous organization as PlantPoco. No respect!

I've ordered 4 of these plants now to give away as gifts. Everyone loves them! They are very unique. The shipping does take a little time but once th epackage arrives it comes packed extremely professionally. The directions are simple to follow. This is my go to gift now!

I ordered the bonsai environment with a light in December and usps misplaced the package. Plantpico stayed in contact and on the issue throughout. I just received a replacement and its perfect! What s great company. I may have to buy more as gifts!

Sent as a gift to my bestie sister and she loves it

My order took a while to arrive, but when it finally did, it was beautiful! This company has excellent customer service and they responded within 24 hours or less anytime I reached out. My order was placed shortly before Christmas. I contacted them after a couple weeks to check the status and I was given a tracking number a day or two later. Sadly, my order was lost in the mail. When I recontacted PlantPico to let them know, they replaced my order and had a new terrarium built! Once the new order shipped, it arrived within a few days. It's stunning and worth every penny.

When my PlantPico arrived, one of the plants had lost all of its leaves in transit. The stalk still looked healthy, so I was confident that with a little TLC he would regrow his leaves. And I was right! After just 2 weeks of watering, he now has 10 leaves in various stages of growth. This is not only about providing good care but also about the quality of the plants PlantPico chooses for their terrariums! Great job PlantPico!

It took quite some time for our turanium to start moving thru the postal system. Contacted them got a fast response. Even after contacting them it did not move for several days. Finally we received it , to our surprise it was in good shape. We purchased as a Christmas gift for a family friend. She loves the Tiny World terrarium.

I had made this purchase last minute as a gift for Christmas for my mom, who is a plant lover. I was skeptical at first how it would look in person, but it looks just like the picture. She loves it!