Plantpico Reviews 308

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the product and its quality, often describing the terrariums as beautiful, unique, and well-made. Many appreciate the secure packaging that ensures items arrive in good condition. However, opinions are mixed regarding order fulfillment, customer service, and delivery. Some customers experienced significant delays in receiving their orders, with some items taking weeks or even months to arrive. There are also reports of missing plants, damaged items upon arrival, or products not matching the website's description. While some reviewers praise the customer service for being responsive and helpful, others describe it as spotty, unhelpful, or even unresponsive, particularly concerning issues with delayed or incorrect orders.

What people talk about most

Product

People report positive experiences with product, often praising the terrariums as beautiful, unique, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the terrariums,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant issues, such as... See more

Customer service

Consumers find customer service experiences to be ambiguous. While many reviewers praise the excellent,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers report significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took quite some time for our turanium to start moving thru the postal system. Contacted them got a fast response. Even after contacting them it did not move for several days. Finally we received it... See more

Rated 4 out of 5 stars

The ordering process was easy and the product shipped within a week and the product arrived a week or so later. It arrived healthy and beautiful. This was the 2nd terrarium we ordered. The first one... See more

Rated 4 out of 5 stars

I liked the idea of a self contained and relatively low maintenance live miniature world that easily fits in a small out of the way space. Yes it is a little expensive and I was leery about this being... See more

Rated 5 out of 5 stars

The order took a bit longer than expected, but the weather for shipping has been a bit crazy. I got an immediate response when I questioned delivery timing. Make sure to allow a few weeks so the plan... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

308 reviews

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Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Quality, artistic and peaceful

This a really interesting artistic piece. I received it in the mail quickly. Everything was packaged to protect it and the vase it is in is really high quality. The light and stand are high quality as well. I bought this to keep in my office in a high stress environment and it already has a nice calming effect for me. Artistically designed and packaged very well. Thank you, I’m suspicious I will be buying another one before too long… thank you so much!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch! Great experience.

What a great experience. Beautiful product- showed up fast - and Jennifer (in customer service) even checked in to make sure all was good and that I was happy. Truly top notch across the board! Highly recommend them!!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Happy repeat customer - Zen Garden and Wisdom Tree

I bought the first terrarium -the Zen Garden after watching a Insta ad during the summer. Was not sure what I was getting into but my experience has been great, so I ended buying another one now for my work table . The wisdom tree. I love these.
The team has been helpful and responsive .

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful terrarium to bring peace to your surroundings

The order took a bit longer than expected, but the weather for shipping has been a bit crazy. I got an immediate response when I questioned delivery timing. Make sure to allow a few weeks so the plants will arrive in great shape. Be careful online as other lesser companies have snuck their ads in between Plantpico.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

What a beautiful terrarium

The terrarium I ordered arrived in a timely manner and packaged well. I could not be more pleased with it. It is a beautiful terrarium and I am so pleased I'm getting ready to order another one that has a water feature

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy!

I ordered the Tree of Wisdom for my husband's birthday. The package arrived yesterday in perfect condition! My husband is thrilled with his present! Plantpico emailed the next day to make sure we received the terrarium and that we were happy with it. Plantpico and Jennifer went the extra mile with customer service! I would highly recommend them!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Love this product & Will order again & again

The product I received is absolutely beautiful. It exceeded my expectations. The company reached out to make sure I received my order & to let them know if I had any questions. My product had a minor issue which was no fault of the company & it was slightly damaged during shipping which of course can happen. When I let the company know they immediately fixed the issue. They stand behind their product & will make things right.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was exactly as promised

Everything was exactly as promised. I find that hard to find these days. The plant is nicely done and I can't wait till it grows and fills out. It already brings relaxation in my little corner of the world.

November 3, 2025
Unprompted review

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