Plantpico Reviews 308

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the product and its quality, often describing the terrariums as beautiful, unique, and well-made. Many appreciate the secure packaging that ensures items arrive in good condition. However, opinions are mixed regarding order fulfillment, customer service, and delivery. Some customers experienced significant delays in receiving their orders, with some items taking weeks or even months to arrive. There are also reports of missing plants, damaged items upon arrival, or products not matching the website's description. While some reviewers praise the customer service for being responsive and helpful, others describe it as spotty, unhelpful, or even unresponsive, particularly concerning issues with delayed or incorrect orders.

What people talk about most

Product

People report positive experiences with product, often praising the terrariums as beautiful, unique, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the terrariums,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant issues, such as... See more

Customer service

Consumers find customer service experiences to be ambiguous. While many reviewers praise the excellent,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers report significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took quite some time for our turanium to start moving thru the postal system. Contacted them got a fast response. Even after contacting them it did not move for several days. Finally we received it... See more

Rated 4 out of 5 stars

The ordering process was easy and the product shipped within a week and the product arrived a week or so later. It arrived healthy and beautiful. This was the 2nd terrarium we ordered. The first one... See more

Rated 4 out of 5 stars

I liked the idea of a self contained and relatively low maintenance live miniature world that easily fits in a small out of the way space. Yes it is a little expensive and I was leery about this being... See more

Rated 5 out of 5 stars

The order took a bit longer than expected, but the weather for shipping has been a bit crazy. I got an immediate response when I questioned delivery timing. Make sure to allow a few weeks so the plan... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

308 reviews

5-star
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1-star

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Broken glass, but not beyond help

When my terrarium arrived with the outer glass shattered, I was heartbroken. But I contacted Plant Pico and immediately was responded to by a service rep named Jennifer who submitted a replacement request. Outstanding customer service!

November 4, 2025
Unprompted review
Rated 4 out of 5 stars

Simply breathtaking…

This plant arrived just as described and is just breathtaking. Can’t wait for the second one to arrive now. I wish I could at a picture to share.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Beautiful

The delivery was quick. The product was absolutely beautiful and gorgeous. Absolutely love it. Best birthday gift ideas ever. And I plan to order more. For me and for Christmas gifts. The pictures does not give justice to the product. I absolutely fell in love with it.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Quite Lovely

These terrariums designed by Plant Pico are very nice. It’such a unique piece of decor.
Provides a nice sense of Zen as I sit next to it in a reading chair cozied up with a book and hot tea. Quite lovely.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

I have received 2 of my 4 terrariums…

I have received 2 of my 4 terrariums that I ordered and they are gorgeous! I can only recommend PlantPico to you. Received them well packaged and intact. Received my instructions on the care of the terrariums. Simple!
Can only imagine how pretty they are.
Know family members will enjoy the birthday gift I am giving them.

GREAT JOB PLANT PICO! Look forward to ordering more later.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

All was as expected and more

when I opened the box and unpacked every thing it looked just as expected. I added water and set up the light and now I'm just waiting for a little fish to finish it off!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

The terrarium is absolutely beautiful…

The terrarium is absolutely beautiful and unique. It arrived in excellent shape, meticulously packed. This company offers the best customer service I have ever experienced. I was emailed immediately to confirm safe arrival and satisfaction with my terrarium. How nice is that?
I am so pleased that I am ordering another one!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

I received the product perfectly…

I received the product perfectly wrapped to perfection to ensure the plant and glass does not break. Customer service was amazing emailed me after delivery to see how everything went and to ensure I love the product

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

We received our Zen garden yesterday

We received our Zen garden yesterday. It was packaged very well, and we removed the packaging very carefuly so we didn't damage anything. After aßembling the light/ base, we placed the Zen garden unden the light. Placed the bridge and the figure inside. Couldn't be happier!!

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

5 star A+

Fast shipping and everything arrived in great condition!! Very pleased! Will be a return customer!

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Slow shipment and failure to complete order 9mo later

I initially placed the order for a terrarium in early Dec 2024 with the promise it would be received prior to the holidays. It finally arrived in mid Jan, but with a missing plant and half dead grass. I have been in contact with them over the last 9 months requesting the missing plant. I was told multiple times that the issue was being looked into and would be resolved shortly. Followed by me waiting for either a reply or shipment - in every instance nothing happened. Today I received a message from the company stating that they can no longer address the issue as I am out of the return window? This company is an absolute scam.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first since it took…

I was skeptical at first since it took about a month to come. I read reviews and was not expecting it. However, plant pico delivered my tree of wisdom and i must say, it is awesome! Will order again. Patience is key, they are a small team from what I learned speaking to support thus the longer ship time.

But overall 5/5.

October 19, 2025
Unprompted review

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