Plants4Presents Reviews 

18,902
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, noting that the living plants always arrive exceptionally healthy, carefully packaged, and thriving at home. Buyers also deeply appreciate the exceptionally prompt delivery service and the extremely helpful staff assistance available during online purchases. However, some people mentioned delivery issues, pointing out that local couriers occasionally left heavy boxes in the wrong place or failed to follow instructions carefully. A few other people also felt that certain items arrived lacking expected features like proper presentation pots, opening buds, or developing fruit.

What people talk about most

Product

People report positive experiences with product, noting that plants consistently arrive healthy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness and orders... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the healthy condition and... See more

Order

Users describe positive interactions with order, highlighting the smooth online purchasing system and prompt... See more

Service

Customers reported strong satisfaction with the service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of plants and advice on the website. Very prompt delivery on the day I had chosen. Plants (lemon trees, jasmine and fig tree) arrived very carefully packaged and in great condition via a... See more

Company replied

Rated 5 out of 5 stars

Excellent service and packaged extremely well! I phoned Plants4Presents to ask for some advice and they were exceptionally helpful - even though I made a bit of a fool of myself as I hadn’t opened the... See more

Company replied

Rated 5 out of 5 stars

We bought this for a friend who had sadly unexpectedly lost her dog. Rather than buying flowers which would die, this is a great present, quick delivery and good quality plant and pot.

Company replied

Rated 5 out of 5 stars

As always, excellent quality plant, already with 1 bloom, well packaged, nice full size card, next day delivery. I never buy online bouquets now. Much better value to gift a living plant.

Company replied



Company details

  1. Plant Nursery
  2. also in
  3. Flower Delivery
  4. Flower Market
  5. Garden Center
  6. Gift Shop

About Plants4Presents

Written by the company

We deliver beautiful plants as gifts across the UK.

From lemon trees to flowering houseplants, to herb planters and climbers for the garden we've over 100 plants in season to choose from at our Sussex nursery.

We pride ourselves on the quality of our plants and service. Unlike other companies our plants are always wrapped and boxed fresh at our own nursery to ensure they arrive in tip top condition on the day you choose.

Whether it's for a big birthday, a wedding anniversary or just to send a little cheer, we'll take care of everything for you from the handwritten greeting card to the real time delivery updates. We deliver 7 days a week and you can choose your delivery date on the order form with free delivery* on all orders over £50.

Consistently rated excellent on Trustpilot, why not try our service for yourself?


Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(18,902)

1,031 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a lemon tree for my son and it…

Ordered a lemon tree for my son and it didn’t look anything like the picture on web page. It was suppose to be 6 years old with buds and fruit on tree. It arrived with no buds or fruit tree and a solitary lemon that looked as though it had been thrown in. My son mentioned it was a very big lemon and that he didn’t think it came of the tree as there was no other buds and was far too big for the tree

September 24, 2026
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Reply from Plants4Presents

Thank you very much for your review. We are really sorry to hear that you are disappointed with your order, this is not what we want for you. I know you have already been in touch with our customer care team directly, so I just wanted to check if you received my colleagues response? I know that we have requested photos of the tree but have yet to received these.
Fruit on the end of stems makes them more fragile sadly. Unfortunately, it can be rather bit tricky for us to know the best option when they are starting to ripen and get so heavy and it is not unusual for some fruit to be dislodged in transit despite all the packaging we use to protect them. The good news is that as the tree has lost some fruit, it will now have the energy to produce some new fruit.
We would very much welcome the opportunity to try to improve the situation for you and your son and we do hope to hear back from you. You can either call us on 01825 721162 or use our contact us page on our website: https://plants4presents.co.uk/contact/. Kind regards, Hannah, Customer Care Advisor, Plants4Presents.

Rated 5 out of 5 stars

Great plants on time

I have used Plants 4 Presents a couple of times now and the recipients have been very pleased with their plants.
The plants also have arrived on time.
So I have been very happy and will use them again.

September 24, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Plant delivered on time

Plant delivered on time, in good condition, well packaged and with instructions for care.

September 10, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

The plant was a present for a friend…

The plant was a present for a friend and it arrived in plenty of time and was in excellent condition

September 24, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 4 out of 5 stars

Seems to have been well received by…

Seems to have been well received by elderly recipient.

September 18, 2026
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Reply from Plants4Presents

Thank you very much for your review. We are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Love this place and get so excited when…

Love this place and get so excited when my plant arrives even if was a gift from my self

September 23, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 4 out of 5 stars

Poor care from Royal Mail

I ordered two troughs of Autumnal flowers as gifts. One arrived in good order but the other was upside down in the box. Fortunately there was little damage and after a day's recovery it looked fine. Sadly I think that whoever deals with the delivery takes little notice of the instructions on the box.
The quality of the plants were good.

September 23, 2026
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Reply from Plants4Presents

Thank you very much for your review. We are really sorry to hear about this issue, this is not what we want for you. We would very much welcome the opportunity to try to improve the situation for you and you are welcome to contact us directly. You can either call us on 01825 721162 or use our contact us page on our website: https://plants4presents.co.uk/contact/. Kind regards, Hannah, Customer Care Advisor, Plants4Presents.

Rated 5 out of 5 stars

The training to be fruit trees

The training to be fruit trees were a gift for my nephew in his new house with a garden. He was delighted and looking forward to picking his own fruit in the years to come.

September 23, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Delivery was on time and the lime tree…

Delivery was on time and the lime tree was perfect

September 21, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Quality service

Excellent service

September 8, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Gift for friend’s birthday

Gift for friend’s birthday. Arrived on correct date - very happy with quality of the planted pot. Good service - recommend.

September 21, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Lovely company selling super curry leaf…

Lovely company selling super curry leaf plants in beautiful pots - present to myself this time but I have bought them for birthdays in the past

September 21, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

The plant that you selected online is actually the one that is delivered.

I was shopping for a birthday gift for someone who relishes hot and spicy food. Found the offer of this Thai chili plant and as promised, it was delivered covered with ripe red peppers.
Truly a beautiful sight to behold.
Delivery service was prompt with no hassle.

September 21, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Well packaged and healthy plant

Well packaged and healthy plant. Prompt delivery. Recipient very pleased.

September 21, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Lovely planted container

Lovely container of well selected plants. Delivered when requested. Recipient was delighted! Thank you.

September 18, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Absolutely beautiful plumeria bought…

Absolutely beautiful plumeria bought for a gift… so easy to order… top notch and prompt delivery

September 18, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Evergreen Jasmine

The plant was a gift and the recipient was delighted, having recieved a photo of said plant it looked terrific, a large and healthy specimen.

September 18, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Best quality plants I have ever bought

Best quality plants I have ever bought. Excellent service and prices Thank you

September 18, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Our plant arrived swiftly and in…

Our plant arrived swiftly and in excellent condition.

September 2, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Beautiful healthy plants

Another round of applause for the team. Beautiful, healthy plants at an affordable, realistic price. Thank you. I am delighted with my plants.

September 3, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

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