Plants4Presents Reviews 

18,902
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, noting that the living plants always arrive exceptionally healthy, carefully packaged, and thriving at home. Buyers also deeply appreciate the exceptionally prompt delivery service and the extremely helpful staff assistance available during online purchases. However, some people mentioned delivery issues, pointing out that local couriers occasionally left heavy boxes in the wrong place or failed to follow instructions carefully. A few other people also felt that certain items arrived lacking expected features like proper presentation pots, opening buds, or developing fruit.

What people talk about most

Product

People report positive experiences with product, noting that plants consistently arrive healthy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness and orders... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the healthy condition and... See more

Order

Users describe positive interactions with order, highlighting the smooth online purchasing system and prompt... See more

Service

Customers reported strong satisfaction with the service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of plants and advice on the website. Very prompt delivery on the day I had chosen. Plants (lemon trees, jasmine and fig tree) arrived very carefully packaged and in great condition via a... See more

Company replied

Rated 5 out of 5 stars

Excellent service and packaged extremely well! I phoned Plants4Presents to ask for some advice and they were exceptionally helpful - even though I made a bit of a fool of myself as I hadn’t opened the... See more

Company replied

Rated 5 out of 5 stars

We bought this for a friend who had sadly unexpectedly lost her dog. Rather than buying flowers which would die, this is a great present, quick delivery and good quality plant and pot.

Company replied

Rated 5 out of 5 stars

As always, excellent quality plant, already with 1 bloom, well packaged, nice full size card, next day delivery. I never buy online bouquets now. Much better value to gift a living plant.

Company replied



Company details

  1. Plant Nursery
  2. also in
  3. Flower Delivery
  4. Flower Market
  5. Garden Center
  6. Gift Shop

About Plants4Presents

Written by the company

We deliver beautiful plants as gifts across the UK.

From lemon trees to flowering houseplants, to herb planters and climbers for the garden we've over 100 plants in season to choose from at our Sussex nursery.

We pride ourselves on the quality of our plants and service. Unlike other companies our plants are always wrapped and boxed fresh at our own nursery to ensure they arrive in tip top condition on the day you choose.

Whether it's for a big birthday, a wedding anniversary or just to send a little cheer, we'll take care of everything for you from the handwritten greeting card to the real time delivery updates. We deliver 7 days a week and you can choose your delivery date on the order form with free delivery* on all orders over £50.

Consistently rated excellent on Trustpilot, why not try our service for yourself?


Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(18,902)

1,031 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grown by family in uk as a special…

Grown by family in uk as a special present for my brother. Packaged beautifully and money really well spent.
Kept update throughout purchase and delivery.
Thank you! ☺️

September 16, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great care taken over my order

Plants arrived as arranged. They were carefully and very securely packaged, looking very healthy in lovely quality pots and in good fresh, still damp soil and with helpful instructions about caring for them.
I would not hesitate to buy from plants4presents again and would recommend them.

September 1, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Plant is great and exactly as pictured

Plant is great and exactly as pictured. It is healthy with one orange fruit on it and super pleased with the free pot. Also, it was half the price of many similar plants I found online!

September 14, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 4 out of 5 stars

Finger lime turned up fine

Finger lime turned up fine
Hoping will flower/fruit as disapointed that my blood orange (in good health) bought last autumn hasnt flowered or produced this year 😬

September 14, 2026
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Reply from Plants4Presents

Thank you very much for your review. We are glad you are pleased with your Plants4Presents order. If you ever need any help or advice with plant care, our team is always here and happy to assist. You can either call us on 01825 721162 or use our contact us page on our website: https://plants4presents.co.uk/contact/. Kind regards, Hannah, Customer Care Advisor, Plants4Presents.

Rated 5 out of 5 stars

so happy with my spider plant nice and…

so happy with my spider plant nice and big and it's already got lots of babies appearing the free yellow metal pot is also a lovely touch

September 10, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Easy to order

Easy to order, delivered as expected and well appreciated by recipient.

August 28, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

The plant was received very healthy

The plant was received very healthy, on time and with full instructions to develop its wellbeing

September 11, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 4 out of 5 stars

The plants are excellent.

The plants arrived in excellent condition. I was informed of the delivery date and I followed the instructions to have the plants delivered to a neighbour as I was due to ve away on the delivery date. The plants were delivered to my address a day earlier. Which fortunately meant I was at home as they were not delivered to the neighbours address. So not sure why I was asked.
The plants themselves are excellent. In great condition, with clear care instructions. I would definitely use Plants4Presents again.

August 26, 2026
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Reply from Plants4Presents

Thank you very much for your review. We are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery

Recommended

Second time purchasing

August 27, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 4 out of 5 stars

Correct plant, wrong care instructions.he plant arrived with my friend in…

The plant arrived with my friend in good condition. However, the instructions for care were for a curry plant and not a fig tree. Please could you send my friend the correct instructions.

August 27, 2026
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Reply from Plants4Presents

Thank you very much for your review. We are really sorry that you received the wrong plant care instructions. We will arrange for the correct instructions to be sent on to the gift recipient with our sincere apologies. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Anniversary lemons

Our friends were thrilled with our present of a lemon tree, the choice of pot also matched their home decor perfectly. Will definitely order from you again, thank you

September 8, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Lemon tree

Lemon tree came with winter food which was a nice surprise i took a photo of the lemon tree once I had un boxed it and now is in the conservatory.

September 10, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Happy with the service received.

Happy with the service received.

September 9, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

The ordering went smoothly

The ordering went smoothly, it was delivered correctly, and the recipient seemed very happy.

August 26, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

I ordered the tree in the afternoon and…

I ordered the tree in the afternoon and it was delivered early afternoon the next day. Very impressed.
The tree is absolutely beautiful and my daughter said it's the best plant/tree she has ever received.

September 2, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Helpful staff

August 26, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Can’t fault them.

This is my second purchase from Plants4Presents and both times it was for a lemon tree as a gift.
They were both very well received by the recipients and I saw them when visiting their homes. They looked lovely.
Beautifully wrapped and packaged and both trees had a lemon already on the tree.
The second tree had not arrived on the chosen day but that was totally my fault as I hadn’t checked the address. A lovely lady emailed me to tell me of the problem and we ended up sending messages back and forth until it was sorted!
She was so helpful - even though it was my stupidity and the tree got to its correct destination the next day.

September 9, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great

The plants may be on the upper price scale but definitely worth it. Fabulous quality plants and great service with fast delivery.

September 2, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

What a gorgeous lemon tree

What a gorgeous lemon tree! Great gift packaging, delivery and instructions - two lemons fell off in transit (we were warned this might happen) but two remain!! My mum was really thrilled to get an already fruiting tree for her birthday and is chatting away to it daily.

September 8, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

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