Plants By Post Reviews 366

The plants I ordered arrived in an excellent and healthy condition.
Tha packaging was perfect and completely protected the plants during their journey by post.

Have bought tomato plants previously and they were great. This time I purchased cosmos garden ready plants x 2 at a cost of £19 plus postage. I usually sow my own seeds and bring on over a 100 plants for myself , family and friends. What I received were not garden ready plants but seedlings,about 2" to 3" high. One cell in a container was empty and all the seedlings were leaning at 45 degrees. There were actually 37 seedlings but I ordered 12 garden ready plants so I have had to repot them and keep them in the conservatory. How they will do , only time will tell and time was what I was trying to save by buying garden ready plants.

Took delivery of beautiful quality white impatiens. They arrived when expected, and the packaging is ingenious! Have already placed another order. Highly recommended.

26cm seasonal planted container. Brilliant! Bought four to place outside for house sale photos. Came very quickly and extremely well packaged. All plants in full bloom and in perfect condition. Couldn’t ask for better. Great service, great plants.

Very poor customer service and really poor communication
Below was the response when I quoted the information on their website
“ Yes you’re right but if they don’t work due to bank holidays we can’t can we ”

This is the first time I ordered from these people. My plant was supposed to be delivered on the 28th March. Today, on 3rd April, I get an email to say I can collect the plant from a shop. I bought this plant for a very ill friend who has just come out of hospital and has cancer. Thanks so much for such a rubbish service. I will never ever order from you again.

Another excellent delivery! Love this company... the plants are pretty, unique and reasonably priced. I e bought over 6 plants from this company over the years and they're really lovely. The last one was to my aunt and had really unique red leaves. The staff in the office are really helpful too!

Not worth what was paid.

My husband sent me the pineapple in seagrass basket, something you can buy from ikea for £8!…Some of the leaves don’t look healthy, all dry and crispy. £46.50 is outrageous for what was received.

I paid extra for delivery on a specific day, my daughters' granny's birthday, but the gift failed to be delivered. I had no communication from the shop to apologise or explain and I emailed them them that evening (3 days ago now) and still no response. It did get delivered the next day and she was very happy with them, but I know she would habe been disappointed not to receive them on her birthday, a fulfillment i paid extra for.

Was very disappointed. First time place an order as a house warming present. The lilac bush died within weeks. Incredibly disappoint

Can't fault Plants By Post for service, packaging and keeping me informed re delivery. Plants delivered on date requeste, in excellent condition. I have used the company since 2021.

I recently bought a mind-your-own-business house plant from Plants by Post, it was the first time I'd used them and have been delighted with the service and the quality of the plant. It arrived quite quickly, very carefully packaged with no plant damage, and a very healthy and thriving plant. I like to give praise where it's due and it's due in this case. Can highly recommend and will be using this company again.

I am new to ordering plants by post and I am not a great gardener but wanted to brighten up my patio garden. I was absolutely amazed by the quality of the packaging of the plants. I ordered 5 plants and they all arrived in immaculate condition and ready to put straight onto my patio. Superb quality!!!

We ordered a Spathiphyllum Peace Lily for friends who had suffered a bereavement. The plant was lovely, just as described and the packaging was excellent. The note was also hand written which was a nice touch. It arrived on the day requested. Fantastic service.

Twice I have ordered from this company and twice they have failed to deliver on the day and time they were supposed to. Very very poor communication - literally have not responded to the emails I have been sending them.

Once, they are given the benefit of the doubt, twice they are given the cold shoulder. I will never order from them again!

Have used Plants By Post before and received lovely plants. However, this time indeed Primroses in October for winter colour. Very healthy when they turned up (plants are always well packaged) but no flowers after a few weeks. Was told they would be flowering but now mist of them are dead or dying. Emailed asking for refund or replacement but have heard nothing. Very disappointed and won't be buying from them again

Appaling customer service. No answer at all when trying to make a return, despite trying to contact them 5 times over a few days, using 4 different means of contact. Not impressed. Doing this is not even legal.

All plants were very well wrapped and were in excellent conditions. Using again!

I ordered plants on the 16 February, to be delivered on the 18th February. It's now 20th Feb. Still waiting on this item. Not happy😤😤😤🤬🤬 to say the least. As was a birthday gift 🤬🤬🤬😤😤😖

Excellent quality plants and very quick delivery. My plants were very well wrapped for transit and arrived in excellent condition. I will (and have) ordered from this small business again 🌷🌺🌼.