Plants By Post Reviews 366

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Have used them a number of times now because the plants are always of a very high quality, Delivery is fast and just as importantly, always so well packaged. The recipients have always remarked on th... See more

Rated 5 out of 5 stars

I had a rose sent to me as a gift at Christmas and was delighted by the quality of the plant and the excellent packaging. In the last week I have been thrilled by the appearance of the first buds and... See more

Rated 1 out of 5 stars

This company continues to recommend plants like the Peace Lily as pet safe. They are toxic to cats. Please do your own homework on what plants are safe for your pets & do not trust what this company s... See more

Rated 2 out of 5 stars

Have used Plants By Post before and received lovely plants. However, this time indeed Primroses in October for winter colour. Very healthy when they turned up (plants are always well packaged) but no... See more

Company details

  1. Plant Display Store

Written by the company

Born out of a passion for plants we launched Plants By Post in 2015 with the aim to provide high quality plants as gifts. Our aim when we started was to provide plants as gifts and gift wrapped in a way that we would be happy to send to someone. Our gift wrapping involves using tissue paper, appropriate cellophane and finished with a satin ribbon hand tied bow. We are always adding new items to the range increasing the range of plants we offer. We work hard with our suppliers to bring you top quality plants at the best prices. If you are looking for something specific then please get in contact via the contact us page and we will be pleased to help. Every plant is picked, checked and packed carefully and using specially designed boxes which are 100% recyclable. There is the option of gift wrapping to make it that little more special on arrival. Whatever product you choose be sure to have the confidence that our small team will take care of your gift every step of the way.


Contact info

3.5

Average

TrustScore 3.5 out of 5

366 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Delivery of Christmas gift

The delivery - which was a gift - arrived 4 days later than expected.

Although we were concerned about whether the gift would arrive in good condition, it did and the recipients were very happy with it.

January 10, 2021
Rated 4 out of 5 stars

Perfect gift for friends

I ordered a 'love heart' succulent as a gift for friends who I haven't been able to see due to Lockdown - the perfect gift. They have said it's a lovely plant, and easy to care for.
Finding and ordering the plant was quick and simple, and Plants By Post provided updates regarding order status and dispatch.
Very pleased.

January 9, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. Order was delayed by weather (royal mail issue, nothing to do with the vendor) but were well packaged and survived with no issues.

January 8, 2021
Unprompted review
Rated 5 out of 5 stars

Snowdrops

Very pleased with the quality and presentation of these beautiful snowdrops. The recipient was delighted. Prompt service, I will definitely recommend and use again.

January 8, 2021
Rated 5 out of 5 stars

I found this company very easy to order…

I found this company very easy to order from online - but here's the thing!
It was not the usual impersonal service.
I was contacted personally, thanked for my order and assured that it was on the way and to get in contact immediately if there were any problems.
This is something online companies should think about doing.
It is called personal service and goes a very long way to ensure that I will use them again and again and guess what, recommend them to others.
I am also happy to say that the recipient was delighted with the snowdrops.
Thank you and all the best for 2021.

January 6, 2021
Rated 5 out of 5 stars

Thank you

My friend reported that the hyacinths were in good condition despite not being delivered on the requested date but I do accept that the post office was understandably busy, so thank you anyway.

January 6, 2021
Rated 5 out of 5 stars

Very impressed.

I ordered for next day delivery. The plants came well packaged, in great condition, moist soil for travel time and un- damaged flowers. They came next day as expected.
The price was incredibly reasonable aswell for the condition and service.

Thankyou.

January 6, 2021
Rated 1 out of 5 stars

Do not buy from this company as you…

Do not buy from this company as you will be wasting your money

I recently purchased cyclamen .
They arrived damaged as courier did not follow instruction
The plants and flowers were very poor quality even compared to Homebase .

They died very quickly

V Khanna p

December 24, 2020
Unprompted review
Plants By Post logo

Reply from Plants By Post

I disagree with this customer - we upgraded the delivery free of charge and also sent out 10000 cyclamen and this is the only complain on quality. It’s a shame for
This review but I wish you luck and it’s sad we couldn’t complete this to
Your satisfaction

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