plasticstorageboxes Reviews 

Seems to be a theme other than their own fake 5* reviews. Products arrive poorly packaged so you end up chasing them for replacements to their damaged products. Sent 5 emails with loads of 'we have sent replacements' and excuses of not sure how that's happened. Suggest buying elsewhere as you end up paying double with the damaged products you have to throw out.

Would give 0 stars if I could! Spent lots of money on some items from this dreadful company…
They claim the order got sent out then when we hadn’t received it, they said the items were damaged in transit and they would send them out again. Yet again, didn’t receive the items. Rang them plenty of times, to be put on hold then hung up on! The few times they did stay on the phone, they said they’ll look into it and ring back in a few hours but they never did. At one point someone said they would give a refund but then after we didn’t receive it for a week, we rang again to be told they’d already sent out more. Obvious lie. This went on for over a month so ended up getting a refund through PayPal. I don’t understand how they’re still trading! AVOID AVOID AVOID!!!

No sign of order, no response to contact. I really need these boxes and now can't go elsewhere as I've spent the money. Really annoyed.

Disgusting attitude! A month of non stop messaging or phone calls yet no sign of our order! Will be reporting to trading standards, although it seems trading standards is taking no notice of the members of public who have fallen victim to this scam company! How they are still allowed to trade is beyond me!
No wonder the world turns to China, we have companies like this who leave us no choice but to look elsewhere for efficient service!!

AVOID. Placed order, never came, tried to telephone and email for tracking information but didn't respond with it. PayPal had to refund

I made an order on 9th March and received notification later that day to state order complete. However there was no delivery schedule which I thought was strange. A week later I tried to ring company no answer and emailed them no response. I should have read reviews before ordering and bought them in Wilko. Have now instigated refund procedure with paypal.

Terrible company, doesn't respond to emails and deny knowledge, pass the buck to others during calls. I placed order mid January and I'm still waiting for it today, I've requested a refund via email 3 times now but no one has bothered to reply.

Very poor customer services and I will never shop there again, now taken issue up with credit card company to get my refund

Well, what can I add to the other negative reviews regarding this 'wonderful' company! Like so many before me I wished that I had visited this website before putting my order in 11 days ago. I normally purchase through eBay but on this occasion I went 'off piste' and dealt with this company directly. Oh dear, hindsight is a wonderful thing! After failed attempts to ring and e-mail them I did have some 'success' in contacting someone using their 'live chat'. After a lot of 'ping pong' messaging I was given all manner of 'reasons' why my £45's worth of boxes had gone 'AWOL'. I received an update on what appeared to be on the dpd website that my parcel would now be delivered on Tuesday, 14th February!
This would have been a bit encouraging if not for the fact we're a week on from St. Valentines day! Maybe they meant next year! So I now tread this well worn path in trying to get a refund (through Google Pay) for my 'no show' boxes. In closing I've bought a fair amount of goods on the 'tinter-web' but this is the first occasion it feels that I have been badly let down!
Time will tell!
Peter

I placed an order on 25th January, wrong order sent, I rang them up, after hours of trying to get through they eventually answered. They said the items I ordered were out of stock, so they sent the next best thing, The items they sent were cheaper than what I actually paid for!!! I didn't want what they sent, arranged for a collection, they never turned up. They said the driver could not find address. I said you found it easy enough to deliver the wrong order!!!! Im still trying to contact them for a refund, they will not answer the phone and won't reply to my emails. I will be reporting them to trading standards. DO NOT USE THIS COMPANY.

I ordered a plastic 21 litre pedal bin. What they sent was an 11.5 litre broken pedal bin! And the delivery was delayed. I believe my item was only despatched once I emailed to ask when that would be, almost a week after my initial order. There is a phone number on the website (0121 448 2900) that when rung, nobody answers. The phone number is actually connected to another business called "Baby Munch" which shows up on your smart phone when you dial the number - which is both strange and a red flag! The seller got back to me in the end with a list of demands before I could have a refund - these were several different photos of the item in various positions and even photos of the packaging box which was not damaged. I believe my item was already broken when it was despatched because there wasn't a mark on the outer box. Where ever these items are bring stored, it is poorly! And the stock was potentially already cheap or free because it's all damaged items they're selling. They didnt even send me the right size product! They probably just send any old crap when someone places an order and then, it's only posted out when you complain. After lengthy email correspondence they agreed to issue me a full refund. Unfortunately no refund whatsoever was received. I contacted Paypal instead and opened a case with them where I sent them screenshots of the email correspondence and images of the damaged item. Paypal refunded me straight away without any fuss. I'd encourage others to do the same and go through Paypal.
This seller is untrustworthy, unscrupulous and careless. They are in my opinion a scam retailer. I
won't be making that mistake again. In future I'll stick to buying from Amazon and eBay where purchases are protected. And I'd advise anyone to always pay a new seller or someone you're unsure of when buying goods & services via PayPal - as it's a protected transaction. If I'd paid using a different method I wouldn't have got a refund.
I've learnt my lesson!

This company isn’t even worth one star, I made an order, they sent me the wrong item, told me as soon as the tracking information for the return went through my replacement of the correct item would come through, never came, then I chased and they told me (after waiting days for a reply), that they are actually out of stock, (which explains seeing the wrong one in the first place). Then had to chase for a refund, they told me they only refund in Wednesdays! Waited till Wednesday no refund, and now no replies. Had to open a dispute with my bank. Awful customer service and awful website. Keeping peoples money and not sending the right or good quality items, how are they still running a business?!?

I wish I'd read the reviews before I placed my order so I knew to avoid this company. After waiting a couple of weeks for my order to arrive and having received no response to my emails, I called the company to ask where my order was. After waiting on hold for a long time I was told my order had been damaged in transit and I would receive a refund within 7 days. After over a week had passed and I had not received my refund I called them only to be told that they had already sent me my refund. When I told them I definitely had not had it, all they could tell me was someone from finance would call me. On both occasions on the phone when I challenged their lack of helpful response to the issue I was promptly hung up on. I did not receive a call from finance to sort out my refund but luckily I had placed my order via PayPal so opened a dispute with them and received my refund straight away. This company seriously needs to improve their customer service, I understand that delays and damages happen but they need to keep their customers informed and respond promptly to fix any issues.

Ordered 10 boxes which arrived very quickly unfortunately the cardboard packaging had been damaged in transit and 4 of the boxes inside badly broken. Sales got back to me right away and immediately sent replacements which also arrived very quickly. The plastic boxes are very good quality.

Made an order on Thursday with next-day delivery confirmed by email for Friday - no delivery on friday - monday morning checked the shipping and the package hasn't even been received by DPD with no communication or update from them - sent an email querying this, couple of hours pass, no reply - ring company and theyre not sure whats going on - promise to email me with an update, receive update at tail end of day saying there was 'influx of orders' - delivery will be in a couple of days

*UPDATE* second delivery date missed - still not sure whats going on

*UPDATE* email first thing this morning saying delivery would be today - received as expected and boxes all look good!

How does this company get away with it! They are basically thieving from people....taking our money and never sending the goods.
We were waiting for the boxes and when they didn't show they told us we could have a refund so we said yes please. We're still waiting months later! Awful company.

Avoid this company whatever you do. The boxes arrived damaged and they duly collected them the day after delivery. That was the good news! Getting a refund for the returned boxes is proving difficult to say the least. I’ve phoned, emailed and despite their assurances I’ve not received a refund. I’ve put the matter in the hands of my credit card company and hope to get my money back that way. I’m annoyed that I didn’t research the company before placing the order, lesson learned!

ordered 3 ceareal boxes on 20/6/22, they came today 12/8/22!
They blamed lost in transit when I asked in July!
The big one had cracks in it and a clear lid, the middle one had no lid, the small one had a grey lid and was the only usable one.
I have to send it back even though theyve seen pictures of this debacle for a refund, hoping the money comes back quicker than they took to send this crap to me.
I wish i could send you pictures as its made my daughters day! she has never seen anything so bad it made her laugh.

Been waiting 98 days for a partial refund nothing but exuses and different managers and staff, surprised they’ve not blamed COVID yet that the bank is taking so long that or someone is physical walking to my house re return it

Don’t waste your money, the only good thing was the quick delivery

For the love of god, do not order from these people!
Ordered 3 boxes on 24.04.22
Wrong order received, painful to contact them, getting a reply, no answer on phone & sending the boxes back
They have blamed Covid, lack of staff & manufacturing issues. None of these are customer issues. They have as lied to me in emails saying my item was out of stock & when I checked their website, it was in stock!
I’ve asked them for a full refund today & have reported to trading standards.
Companies have to send you your goods within 30 days, it’s the law! There’s too many ‘companies’ taking peoples money, keeping the money whilst waiting for a long time to send the goods out, or not sending at all it’s not fair & there needs to be a crack down on this practice
Just avoid at all costs!

Do not use this company!!!! They supplied the wrong boxes. They never answer the phone and rarely respond to e-mails and are now not responding at all.