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Plastic Box Shop Reviews 

21,588
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 620 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, sturdy materials, and the wide variety of practical sizes available for various home projects. Reviewers also note the remarkably fast delivery times, helpful support staff, and smooth, straightforward ordering processes across the website. Buyers appreciate finding specific sizes that are difficult to locate elsewhere, making it a reliable choice for storage solutions. However, some people mentioned that a few items occasionally arrived damaged or cracked during transit. Consumers noted that while customer service handled replacements quickly, these unexpected delivery issues required extra attention.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the great quality and competitive... See more

Delivery service

Consumers find delivery service to be exceptional, consistently highlighting fast arrival times and reliable... See more

Quality

Clients share positive opinions on quality, consistently describing the items as sturdy, well-made, and... See more

Order

Users describe positive interactions with order, highlighting a simple and hassle-free buying process through... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient order processing, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Often, a box of a particular size is required, and the Plastic Box Shop website allows you to search according to size and find what you need easily. On this occasion, I needed a height that woul... See more

Rated 5 out of 5 stars

Your delivery people are always during time that’s notified and are also polite. They make sure parcels are not too heavy for me as an older person

Rated 5 out of 5 stars

Being able to search for a box via its internal and external measurements makes it so much easier to find something that will work for whatever space or project that I have in mind. Great website, e... See more

Rated 5 out of 5 stars

Plastic Box Shop had the box lids I needed, well-priced and in stock. Website easy to use. Order communication and fulfilment excellent. Delivery as expected. I hope they'll have something even bigge... See more



Company details

  1. Office Supply Store
  2. Household Goods Wholesaler
  3. Plastic Products Supplier
  4. Plastic Wholesaler

Written by the company

Plastic Box Shop is the direct-to-consumer e-commerce store of The Plastic Box Company Ltd, part of What More UK Ltd — one of the UK's leading manufacturers of plastic storage boxes and home of the Wham, Baker & Salt, BetterWare and PushPan brands. We supply individuals, businesses, schools, colleges and the NHS with the UK's widest range of plastic storage boxes, shipped direct from our manufacturing site in Padiham, Lancashire. Our customer service team is based in Northallerton, North Yorkshire, and can be reached on 01609 760773 or sales@plasticboxshop.co.uk. With over 21,000 verified Trustpilot reviews and a 4.9 rating, we're proud to be ranked the UK's #1 Household Goods Wholesaler, #1 Plastic Products Supplier and #1 Plastic Wholesaler on Trustpilot.

Plastic Box Shop

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

22K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(21,588)

602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Products & Service 10/10!....

I purchased the Wham Crystal Boxes in Dusky Orchid colour and I couldn’t be more pleased with my purchase! They stock great products at competitive prices, and my order was dispatched with overnight delivery. Claire in Sales was also very helpful and friendly. I’ll definitely be returning when I need more. 10/10!

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Hassle-free ordering & delivery

Hassle-free ordering & delivery; everything came on time and is exactly as we'd ordered. The customer service team were helpful too when I had a query on tracking. Will be using again when we need extra boxes!

July 31, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, exactly what we wanted, delivered in a timely fashion and really nice products. Would happily purchase again as required.

August 1, 2026
Rated 5 out of 5 stars

All round great experience!

Very easy to use the website, so I could get exactly what I needed. The order was delivered very promptly too. If I need. Ore storage options I know exactly where I’m getting them from!

July 30, 2026
Rated 5 out of 5 stars

JUST AMAZING

I have purchased from PBS on several occasions, products are excellent and customer service iS brilliant.
5/5 thanks

August 5, 2026
Unprompted review

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