Fair price for product and fast delivery. Because no local supplier stocked the item is was good that the plastic centre had them. However I do feel the postage cost is excessive at fixed price £30... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply o... See more
Company replied
I have made two purchases from The Plastic Centre over the past six months or so and each time have been very satisfied with the service from ordering to delivery. They were able to provide the produc... See more
Brilliant place to find and buy plastic products to refurnish the outside of your house when required. Superb selection of available items to find a perfect match. Great service and prices, with fast... See more
Company replied
Company details
Written by the company
With over 5,000 products in stock, The Plastic Centre is your go-to supplier for rainwater systems, underground drainage, fascias, soffits, cladding, decking, doors, windows, and more. Find trade-quality products at trade prices, backed by expert advice and fast, reliable service.
Contact info
664-652 Warwick Road, B11 2HJ, Birmingham, United Kingdom
- 0121 227 5093
- online@plasticcentre.co.uk
- plasticcentre.co.uk
4.3
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
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Reply from The Plastic Centre
Hi Howard,
Thank you for your kind review! We’re delighted to hear you were pleased with the quality of our products and found our team helpful. We really appreciate your feedback and hope to serve you again soon.
Kind regards,
Lily
Sent the wrong panels but sorted it out
Sent the wrong panels to being with, but done their utmost to sort out the issue. So can't fault them in the end.
September 30, 2025
Reply from The Plastic Centre
Hi Dave,
Thanks so much for the 5-star review! We really appreciate your patience and are glad our team could quickly sort things out for you. Great to hear everything worked out in the end — we look forward to helping you again soon!
Kind regards,
Lily
Really good service and quick delivery
Really good service and quick delivery
Happy with the way the did everything from start to finish
September 29, 2025
Reply from The Plastic Centre
Hi Shaheen,
Thank you for the great review! We’re delighted to hear you were happy with the service and quick delivery from start to finish. We really appreciate your feedback and hope to serve you again soon.
Kind regards,
Lily
delivered on time friendly driver thanks
September 28, 2025
Reply from The Plastic Centre
Hi Lorna,
Thank you for taking the time to leave a review! We’re really pleased to hear your order arrived on time and that our driver was friendly and helpful. It’s great to know everything went smoothly — we appreciate your feedback and hope to serve you again soon.
Kind regards,
Lily
Great Service
Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply or even acknowledge the voicemail/email. Jamie from Plastic Centre priced the job, provided an installation date. Jamie arrived on the appointed day, all panes replaced with minimum disruption, tidied up, cleaned all the replacement glass. Very friendly, courteous, professional fella. Would highly recommend
September 22, 2025
Unprompted review
Reply from The Plastic Centre
Hi Gary,
Thank you for your fantastic review! We’re so pleased to hear that Jamie was able to provide you with a professional, friendly, and efficient service. We’ll make sure your kind words are passed on to him — feedback like this really means a lot to our team.
We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Lily
Great Service at the Cramlington branch
Visited the Cramlington branch today 16th September 2025.
The manager D J gave us product advice and talked us through the kit we needed to fix our gutter problems. What a star!! 10/10 for customer service. Please give him a pat on the back he absolutely deserves it. What a great guy.
September 16, 2025
Unprompted review
Reply from The Plastic Centre
Hello Mr. Evans,
Thank you so much for your kind review. We’re delighted to hear that DJ at our Cramlington branch was able to give you the advice and support you needed — we’ll be sure to pass on your fantastic feedback to him. It’s great to know his service made such a positive difference to your visit.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards,
Lily
I had the most horrific experience in…
I had the most horrific experience in the Gloucester branch, I had the previous day spent almost £900 for plastic guttering and fittings.
I had been dealing with Simon over the phone, Simon was extremely helpful and because of his enthusiasm and skill I decided to give him my business, he was not the cheapest however he could deliver promptly.
This was a rush order and I miss a couple of things off but also needed to return a few bits.
I was confronted with a horrible rude manager who was only interested in cashing up, I was charged 20% restocking and 3 clips which I wanted replaced as they were faulty however the manager threw the clips in the bin, when I questioned the replacements or the refund… I was told they left here in perfect condition “you must have broken them” therefore no refund, I took the faulty clips away.
It was a horrible experience, I was refused access to a more senior manager or to the M D on the basis that as the branch manager she Jacky O’Shea knows best.
People skills are clearly not a requirement in this branch.
September 12, 2025
Unprompted review
Reply from The Plastic Centre
Hello Tom,
Thank you for your feedback. We are very sorry to hear about your experience at our Gloucester branch, and we understand how frustrating this must have been, especially after the positive service you received from Simon.
We take all feedback seriously and would like the opportunity to look into this further for you. Please contact us at 0121 227 5093 with your order details so we can review the situation and work towards a solution.
Kind regards,
Lily
Helpful staff
Helpful staff, easy to order and a good quality product at a competitive price!!
August 29, 2025
Reply from The Plastic Centre
Thank you, Glyn , your feedback is much appreciated !
high quality product
delivered in two days as agreed, well worth the money, much cheaper than diy store!
August 27, 2025
Reply from The Plastic Centre
Thank you very much for your kind feedback , much appreciated !
Still waiting
We haven’t received our product and we’ve not heard from plastic centre we paid £12 for delivery but it’s not arrived and we haven’t had a update
After writing my review the company contacted me apologised and chased my item and resent it I have now received 2 items which both arrived on the same day The assistant sorted the problem and I am happy with the result and service i received
August 27, 2025
Reply from The Plastic Centre
As I assumed , Royal Mail had a delay and that caused you having the initial order and the resent one in the same time . Thank you very much for letting us know and I appreciate your understanding .
Reply from The Plastic Centre
Thank you, Alan, your feedback is much appreciated !
Cladding arrived earlier
Cladding arrived earlier, happy with communication, definitely use them again.
July 29, 2025
Reply from The Plastic Centre
Thank you, Juozas, your feedback is much appreciated !
Reply from The Plastic Centre
Thank you, Catherine, your feedback is much appreciated !
Ordering was easy and delivery was…
Ordering was easy and delivery was only a few day's thankyou
July 28, 2025
Reply from The Plastic Centre
Thank you, your feedback is much appreciated !
Al good no problems fast delivery
July 28, 2025
Reply from The Plastic Centre
Thank you, Rory, your feedback is much appreciated !
Reply from The Plastic Centre
Thank you, Ian , your feedback is much appreciated !
Part of order lost by Courier
My order was messed up by the courier.
I called the supplier and had excellent customer support from Lilly ,she called the courier , then updated me , reordered the items lost by the courier.
The order was delivered the next day as promised
July 14, 2025
Unprompted review
Reply from The Plastic Centre
Thank you, your feedback is much appreciated !
Great product
Great product, fast delivery. Staff very helpful via email. Definitely use again.
June 29, 2025
Reply from The Plastic Centre
Thank you, Michael , your feedback is much appreciated !
Reply from The Plastic Centre
Thank you, Neil , your feedback is much appreciated !
Spot on I made a mistake on order they…
Spot on I made a mistake on order they spotted called me,and sorted the gutters I got where easy to fit no forcing clips will be using again
June 26, 2025
Reply from The Plastic Centre
Always here to help, thank you for your kind feedback !
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