The Plastic Centre Reviews 517

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and the high quality of the products, often noting that items arrived in perfect condition and were well-packaged. Many people appreciate the excellent service, with staff members consistently described as friendly, courteous, professional, and very helpful, even going out of their way to assist with deliveries and provide product advice. Reviewers found the ordering process easy and were satisfied with the overall efficiency from start to finish. However, some customers also noted issues with their orders, including instances where orders were not delivered, arrived incomplete, or contained the wrong items. There were also mentions of delays in receiving orders and a lack of communication regarding delivery updates.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and prompt... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as good, sturdy, and... See more

Service

People report positive experiences with service, often highlighting supportive, friendly, and flexible... See more

Order

Consumers find order to be ambiguous, with many reviewers reporting that ordering was easy and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fair price for product and fast delivery. Because no local supplier stocked the item is was good that the plastic centre had them. However I do feel the postage cost is excessive at fixed price £30... See more

Rated 5 out of 5 stars

Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply o... See more

Company replied

Rated 5 out of 5 stars

I have made two purchases from The Plastic Centre over the past six months or so and each time have been very satisfied with the service from ordering to delivery. They were able to provide the produc... See more

Rated 5 out of 5 stars

Brilliant place to find and buy plastic products to refurnish the outside of your house when required. Superb selection of available items to find a perfect match. Great service and prices, with fast... See more

Company replied


Company details

  1. Building Materials Store
  2. Plastic Wholesaler

Written by the company

With over 5,000 products in stock, The Plastic Centre is your go-to supplier for rainwater systems, underground drainage, fascias, soffits, cladding, decking, doors, windows, and more. Find trade-quality products at trade prices, backed by expert advice and fast, reliable service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

517 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Exactly what we wanted

Exactly what we wanted, at a great price, abd delivered promptly AAA star service

February 24, 2025
The Plastic Centre logo

Reply from The Plastic Centre

Thank you, Ray, your feedback is much appreciated !

Rated 1 out of 5 stars

Ignoring a valid complaint AVOID THIS COMPANY

My initial complaint was finally answered and I have since been ignored after many attempts to make contact with them. Items arrived cut/finished to a completely unacceptable standard! I would avoid using these guys.

January 4, 2025
The Plastic Centre logo

Reply from The Plastic Centre

Thank you, Carl, your feedback is much appreciated !

Rated 5 out of 5 stars

Quick delivery and items as ordered

Quick delivery and items as ordered. Only gripe is that there was no indication of delivery timescales when I placed the order, so didn’t know if they would arrive in days ( which they did) or whether I would have to wait weeks

January 28, 2025
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Reply from The Plastic Centre

Thank you, John, your feedback is much appreciated !

Rated 5 out of 5 stars

very impressed with this companies…

very impressed with this companies communication. asked a question about a product and got a reply almost immediately. item came well packed and in a timely fashion. will happily use them again when needed

January 7, 2025
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Reply from The Plastic Centre

Thank you, Nicholas, your feedback is much appreciated !

Rated 5 out of 5 stars

SOUTH SHIELDS STORE

Another visit to SOUTH SHIELDS store, (been a while) and OUTSTANDING service again. These guys are so helpul and pleasant I can't recommend them enough. Well done fellas!

January 11, 2025
Unprompted review
The Plastic Centre logo

Reply from The Plastic Centre

Thank you, Ray, your feedback is much appreciated !

Rated 5 out of 5 stars

So helpful

So helpful, I didnt read the items properly so they rang me and explained and got things sorted immediately. Products arrived really quickly. and are of a good standard

January 4, 2025
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Reply from The Plastic Centre

Thank you, Michelle, your feedback is much appreciated !

Rated 3 out of 5 stars

Not enough communication about delivery…

Not enough communication about delivery the product was fine and the delivery driver was good.

November 28, 2024
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Reply from The Plastic Centre

Thank you , Mr Maher , I ll pass your feedback to our Tyseley branch with new recomendation regarding a better communication with our customers . Thank you very much for the order and your feedback is much appreciated .

Rated 5 out of 5 stars

An exceptional lady…

An exceptional lady used her initiative to get back to me even though I’d put an incorrect digit in my phone number

October 29, 2024
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Reply from The Plastic Centre

Your feedback is much appreciated, thank you ! You made my day , Romeo ! :)

Rated 5 out of 5 stars

Great bifolds

Great bifolds! Great price! And excellent customer service. Dealt with Aaron Coleman. Thanks for your help. Would definitely recommend 💪

November 1, 2024
Unprompted review
The Plastic Centre logo

Reply from The Plastic Centre

Your feedback is much appreciated, thank you !

Rated 5 out of 5 stars

Great service

Prompt delivery excellent strong product as described

October 27, 2024
The Plastic Centre logo

Reply from The Plastic Centre

Your feedback is much appreciated, thank you !

Rated 5 out of 5 stars

Helpfulness when ordering

I have been dealing with Aaron Coleman area manager at CBP he has been so helpful with my ordering I can not praise him enough well done Aaron

October 30, 2024
Unprompted review
The Plastic Centre logo

Reply from The Plastic Centre

Your feedback is much appreciated, thank you !

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