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Rated 1 out of 5 stars

Very disappointed. Ordered online with the company on the 29th Jan. We ordered a 60cm x 140cm black Acrylic board, to receive a 60cm x 14cm black board. Went to email and call when received on the 31... See more

Rated 5 out of 5 stars

Top class. Bought perspex from a different company last year and they were awful (p e r s p e x s h e e t u k ). Badly damaged, slow delivery, rubbish courier and took about six weeks for a refun... See more

Company replied

Rated 5 out of 5 stars

Another super fast delivery from Plastics Online, correct sizes & nicely polished. I do think I've found the one issue I dislike about their services. As part of this order was a small piece of tinted... See more

Company replied

Rated 5 out of 5 stars

Easy to use website together with a wide range of products. Competitive prices. I needed a small amount of acrylic sheet for a hobby project and Plastic Online stood out as the supplier of cho... See more

Company replied

Company details

  1. Plastic Fabrication Company
  2. Acrylic Store

Written by the company

Here at Plastic Online & Tielo we are able to make bespoke plastic designs to suit your needs, we also have a range of stock products. Our products are fabricated in-house therefore if any item needs adjustment to better suit your needs, we can be contacted for a quotation.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

181 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

TRUELY AWFUL SERVICE

Awful service, zero info about a seller delivery mistake, then bizarre blame game.

No no no …….. you still do not understand what the problem was, there was no card, the problem was 100% on your side, and I had to pay again for your mistake, the courier was sent to the wrong premises, there was no contact or replies and 5 weeks of a bizarre blame game AVOID...

November 21, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Good afternoon,
Thank you review. Unfortunately, we have both been let down by the courier (APC) on this occasion.
The information we had from the courier confirmed they wasn't able to deliver to you and that a calling card was left which you didn't respond too. As soon as you confirmed that you didn't have a telecom (the information provided by the courier) we was able to take this further with them.
Again, I apologise that you have had a bad experience.
Gemma G

Rated 5 out of 5 stars

Needed an order quickly !

Needed a custom piece of polycarbonate sheet quickly, saw this Company through Ebay and placed an order. Item was delivered within 36 hours, and I am delighted. Gemma G you are a star, thanks for your excellent customer service. The product is exactly what I wanted.

November 7, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review - I really appreciate it! Gemma

Rated 5 out of 5 stars

I ordered a custom turntable dust…

I ordered a custom turntable dust cover. The whole process was very professional and I was kept informed at every stage of the process. Even me, changing the order last minute, because I got a dimension wrong didn’t seem to cause an issue.

The cover when it arrived was extremely well packed and deliver by the courier within the allotted hour window. The finished article is awesome, beautifully made and looks the part.

Thank- you.

July 27, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review Andrew, it is greatly appreciated.

Rated 5 out of 5 stars

Plastic fantastic

Terrific service from Plastic Online - courteous and helpful when ordering on the telephone, accurate cutting and smooth edge finish of the perspex sheets, and tough & secure packaging that easily stood up to a good parcel delivery kicking.
Many thanks.
:)

July 1, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review, Ross!
Glad to of helped.

Rated 5 out of 5 stars

Excellent service

Another order swiftly and perfectly executed, safely delivered, very well priced.

April 19, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review!

Rated 5 out of 5 stars

Cabinet cover

Cabinet cover exactly as specified and at a good price.

March 16, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review!

Rated 5 out of 5 stars

Recommend.

I have placed orders with Plastic Online for bespoke display cases on a few occasions and am very happy with their product. Their prices are very competitive also.

March 15, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review Richard!

Rated 5 out of 5 stars

Mr Satisfied

1st class service all round, would highly recommend this company

February 21, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you Rod, we appreciate you taking the time to review!

Rated 5 out of 5 stars

Having just ordered two fairly large…

Having just ordered two fairly large display boxes, I was very pleased with the qulaity and price. however one was broken, even though the packaging was excelllent. Plastic on line made no fuss asked for a few photos' and immediately sent me another one. I have since ordered 2 more bespoke boxes thats how pleased I am with them

Chris Northampton

February 21, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review Chris! Always great to see a happy customer, I'm just sorry that you had a breakage.

Rated 5 out of 5 stars

Well done, Gemma G

I was very happy with the service provided by Gemma G, who took the measurements required, assured me that she had a matching case, and had that case delivered, on time, well packaged, and at a reasonable cost. It was a very good moment when I clicked the case shut over its base, with my model secure inside, yet not hemmed in. Well done!

February 21, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review, we really appreciate it! Glad that your model is safe in it's case now.

Rated 5 out of 5 stars

I spent ages Googling for plain white …

I spent ages Googling for plain white plastic/acrylic coasters to under ornaments and plants on white window sills. Eventually found Plastic Online. The white ones are exactly right and unobtrusive to protect window sill and protect paint from scratches. It is so hard to find small items which are simple but perfect.
I need some more and the colour choice direct from the company is amazing. The postage is expensive for small numbers but who cares!
Thank you for producing a simple item which fits the bill.

February 1, 2018
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review Valerie.
If you need any items in the future don't hesitate to contact us for a custom quote.

Rated 5 out of 5 stars

Absolutely brilliant company to deal …

Absolutely brilliant company to deal with. Was first time buying but would definitely use again.
Happy with all dealings. Gemma a gem . Great communication. First class all round.

September 8, 2017
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review Jess, we really appreciate it.

Rated 5 out of 5 stars

Excellent company

Excellent company, has helped me with bespoke plastic items to complete my model.
I have used them on numerous occasions and will use them again !
Excellent !

July 9, 2017
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review Roy, we look forward to working with you in the future.

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