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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and prompt delivery, noting that orders often arrive faster than expected. Many people appreciate the quality of the products, finding them well-made and exactly as specified. The ease of ordering and clear website are also consistently praised, contributing to a smooth overall experience. However, some customers were dissatisfied with issues related to product quality and order accuracy, such as items arriving damaged or not matching the description, particularly regarding specific features like vent holes. A few people also mentioned problems with delivery, including delays, items being sent from outside the UK, or high shipping costs.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery. Many customers praise the fast... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising its speed and efficiency.... See more

Quality

Customers consistently note ambiguous experiences with quality. While many praise the precision, good... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy, with... See more

Service

Users describe positive interactions with service. Many customers praise the fast and accurate service, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service.I received damage item and company straight away send me replacement. As I order panel for window air conditioning unit Hannah was guided me through how to measure as hole... See more

Company replied

Rated 5 out of 5 stars

Really good to have the customer support for getting the best fit and solution for my air conditioning unit. Tara and Sean were ace in helping me with any enquiries over the plastic sheet. Delivery... See more

Company replied

Rated 5 out of 5 stars

I was after some panels to create privacy screens on my narrow boat. I received a fast and comprehensive response to my initial query. Hannah was very helpful and answered all of my questions and su... See more

Rated 5 out of 5 stars

I felt compelled to leave a review owing to the flawless service I recieved. I placed an order just before midday. To my delight the order was processed and shipped the same day, taking delivery the f... See more

Company replied


Company details

  1. Polythene and Plastic Sheeting Supplier

Written by the company

Check out the wide range of high quality plastic sheets at Plasticsheetsshop.co.uk! ✓Easy ordering online ✓Large assortment


Contact info

4.2

Great

TrustScore 4 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communiation

Good communiation, first order arrived damaged but was replaced straight away, good quality item, good service.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Greenhouse glass replacement

I'm replacing some greenhouse glass with acrylic sheets. Online ordering was simple. Material prices were very competitive. Delivery was prompt via UPS. Packaging good and goods arrived undamaged and perfectly sized. Delivery charges are a bit higher than competitors, but I don't know where the products are shipped from, so the charges are probably justified. In conclusion, I am happy with my purchase experience.

May 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great product custom made to specification

Very pleased with the the product and service. The website was very easy to use, enabled me to specify the exact measurements of the boards I needed and the custom cutouts. Boards are cut perfectly to size and am really pleased with the outcome, will definitely use again

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

Replacement for glass table top with plastic

I broke a glass garden table top and decided plastic would be better. I googled plastic sheets and several suppliers came up but only you allowed precise measurements. I ordered 3 sheets for minimum delivery cost (good idea) and I am delighted. Thank you for solving my problem very efficiently.

April 18, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely useless

Absolutely useless. Delivery times are complete cobblers. They import from Europe so you can guess what causes the delay. Just middlemen.

April 22, 2023
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear John,

we are sorry to hear that you still haven't received your order. I can see that your order has an unexpected delay.

Our customer service will contact you so we can look for an solution.

Kind regards,
Evelyn

Rated 1 out of 5 stars

Annoyed

Annoyed
Unbelievable shipping costs, a 1/3 of the order price on top! Not even received items as yet as only ordered this morning, so probably won’t use again for future business sadly.

April 18, 2023
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Russell,

thank you for your review. We show the shipping costs in the basket so we are transparent what the shipping costs will be. We also show the expected delivery date, that way you have an indication on the arrival of your order.

Once you pay the order and we have packed and shipped the order, you will receive a Track & Trace link so you can follow the order.

You can always contact our customer service if you have any questions about your order or delivery.

Kind regards,
Evelyn

Rated 5 out of 5 stars

Product arrived on time and was good…

Product arrived on time and was good value for money I would have no hesitation in using plastic sheets co in the future

April 6, 2023
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Wilson,

Thank you for your review. We are happy to hear that the delivery was quick and that you are satisfied with the sheets!

Kind regards,
Evelyn

Rated 1 out of 5 stars

Poor description of product on website

The trespa material not described in full on their website. It is engraved on back so no good for our purpose. Several sheets cut to size, hundred of pounds wasted as this company refuse to accept back as they deemed the material usable. Why don't they have it back then? Very poor 'resolution'.

April 3, 2023
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear customer,

thank you for your review. Our Trespa® sheets our colored on one side. The other side of the sheet is not colored but black, and on this side you sometimes see a product code. The front side of the sheet does not show the product code, since this is the front of the sheet, and is still usable.

Kind regards,
Evelyn

Rated 5 out of 5 stars

Nice easy purchase

Nice easy purchase. Needed some polycarbonate or perspex for a greenhouse repair, found that the size I wanted was pretty standard. Bought 6 panels, decent price, quick delivery by UPS.
What more do you need?

March 17, 2023
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Robert,

Thank you for sharing your experience with Plasticsheetsshop with us. We are happy to hear that you are satisfied with the quick delivery and the sheets.

Kind regards,

Evelyn

Rated 2 out of 5 stars

A Huge Pity

The Customer Service was useless. I was told that someone 'on the floor' would call me. No call was received.

Your chosen delivery company decided that it was best to leave the parcel outside our front door - and not ring the bell or knock.

On the plus side the packaging was excellent as is the quality of the product.

Sadly, I will not be purchasing again.

February 13, 2023
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear customer,

We appreciate your feedback.
We would like to apologize for the inconvenience and will look into this with our team to improve our services.

Kind regards,

Lynette

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