Plastock Reviews 337

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and accuracy, often finding exactly what they need. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders promptly and well-protected. The ordering process is described as easy and straightforward, and the staff are commended for their helpfulness and excellent communication. However, some customers also noted issues with delivery, including concerns about the final placement of packages or experiencing significant delays. A few people were dissatisfied with how cutting services were handled, particularly regarding offcuts, and some reported problems with incomplete address information affecting delivery.

What people talk about most

Product

Reviewers express satisfaction with the products, often highlighting their high quality and accuracy to... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy, with some... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficient, friendly,... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

I was serviced exceptionally well by Nick, who ensured my satisfaction. The package was very large, properly protected and came very fast. I was pleased by the price he charged for his services.... See more

Company replied

Rated 5 out of 5 stars

Didn't have the full stock that was ordered but to be fair they did contact us straight away to offer a refund, deceiver when they had stock or send what they could. Communication was great so a well... See more

Company replied

Rated 5 out of 5 stars

Ryan at ADL rescued us with the fastest turn around ever on some internal signage to meet a deadline less than a week away at a retail business in Dunstable. Ryan has a can-do attitude and his service... See more

Company replied

Rated 5 out of 5 stars

Easy to use & order website and extremely helpful sales team. I needed some 6mm rods for some blinds i had put up, but there are several different types plastic i needed ones that didn't have to much... See more

Company replied


Company details

  1. Plastic Fabrication Company
  2. Acrylic Store
  3. Plastic Products Supplier
  4. Plastic Wholesaler
  5. Polythene and Plastic Sheeting Supplier

About Plastock

Written by the company

MORE THAN JUST PLASTIC...

Plastock offer a huge range of over 15,000 products available from UK stock, specialising in Engineering, Display and Architectural materials in a wide range of colours, sizes and shape. For sheet, rod and tube materials, including 100% RECYCLED options, we've got you covered. Check out our extensive range...

100% Recycled Plastics Engineering Plastics Sign & Display Plastics Design & Architectural Plastics

But we’re not just a product-focused store, we’re process-focused too and have some of the best creative talent around. Plastock is an expert in all cutting, laser and manufacturing techniques across a huge span of industries, materials and components. We can also support you with design, development, fabrication and installation services.

Our Services

We use only the best, time-tested machinery to produce the best results. Our experience and skill with plastic is unrivalled. We’ve worked with a whole host of global leading brands including the BBC, 2012 Olympics, Selfridges, Bentley, Smirnoff, Burberry, Cadbury, Volvo, Super Dry, Tate Britain and Gap among others. However it’s not just about the big names - we love smaller projects too involving one-of-a-kind pieces for the home or an exhibition.

IF YOU CAN THINK IT WE CAN MAKE IT...

If you can come up with the bare bones of an idea, our talented team will do the rest. As part of our company ethos we’re also heavily focused on efficiency, making our warehouse and processes as green as possible - not only for the environment but so we can pass on cost-savings to our valued clients.

No project is too big or too small - no level of customer input too little or too large. We can operate as a sub-contracted or fully-managed vendor. Plastock operates under stringent quality control measures and we have outstanding design, manufacturing, engineering and logistics capability making us not only the easiest manufacturer you’ll ever work with, but the most innovative.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

337 reviews

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Replied to 100% of negative reviews

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Rated 2 out of 5 stars

Slow delivery

Slow delivery. Took two chasing calls to find out when delivery was taking place. No updates through the shop application. Could do better.

March 25, 2024
Rated 1 out of 5 stars

Shocking Customer Service

I ordered A length of plastic pipe online, rang and checked availability and requested urgent delivery. Was told item was in stock and it would be despatched the following day. Received a call at 10 to 5 the day of the promised delivery to advise that the pipe wasn't despatched as it wasn't in stock as advised. The upshot is that the planned demonstration of a new process isn't going to have the impact we'd hoped for.

Don't use this company for anything you need urgently because even if you ring and get told it will happen it likely won't !!

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Good company, would recommend.

Fast & clear communication from the sales team. Items arrived exactly as specified, in excellent packaging & came quickly. Website had a very good selection of products that I couldn't find anywhere else.

March 20, 2024
Rated 5 out of 5 stars

Packaging failure, approved vendor status denied

Great product, good competitive prices and fast delivery.
However you really really really need to address you packaging. I hated dealing with all that polystyrene and bubble wrap. None of your packaging can be recycled, it's all made of plastic and will now sit in a landfill in Scotland for at least the next 1000 years. There are plenty of alternative recyclable and biodegradable alternatives, the rest of the industry has turned to these products but you have not. I have not been sent that amount of 1 used packaging for a long time and I hated it. Our internal management system appraise all our suppliers, including an approved vendors listing. Packaging and recycling is a significant metric - you will score very low and will unfortunately not make approval. This will not stop us from using you and your products, but individuals in our organisation will need to seek dispensation / no alternative during the purchase phase.

March 8, 2024
Rated 3 out of 5 stars

The stock was cut and delivered to my…

The stock was cut and delivered to my specifications.

The shipping was slow and expensive and they left the package at the bottom of the stairs rather than bring it up then sat in their truck outside my flat for 5 min.

More a - could use a better courrier for better value for money

February 21, 2024
Plastock logo

Reply from Plastock

Hi Brittonie,

Many thanks for your order and your review, I am pleased that the products you ordered were cut and delivered to your specification. I notice that your items were ordered on Monday 19 February and delivered on Wednesday 21 February, well within the expected 1-5 day delivery window.

We supply an extensive range of products with a huge variation in size and weight, so our standard delivery (as shown on our website shipping page) is to ground floor or suitable lift access above ground floor. I am sorry that this was inconvenient in your case. If, in future, this service is not suitable please contact our customer service team who will be happy to make appropriate arrangements.

Thanks,
Team Plastock.

Rated 5 out of 5 stars

Delivery was quick and they even…

Delivery was quick and they even contacted me about the order. However, we were given no delivery date and were surprised when we found the delivery strewn across the bottom of the drive. Their couriers did not knock the door to say there was a delivery which had both been thrown untidily over our gates at the bottom of the drive. The two sheets of plastic were larger than 8' x 4' sheets and extremely heavy and cumbersome. The couriers must have struggled immensely just as we did to move them. Thankfully they were protected by sealed card board when thrown over the gates. The only reason they weren't stolen was because of their size and weight.

February 20, 2024

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