Plastock Reviews 337

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and accuracy, often finding exactly what they need. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders promptly and well-protected. The ordering process is described as easy and straightforward, and the staff are commended for their helpfulness and excellent communication. However, some customers also noted issues with delivery, including concerns about the final placement of packages or experiencing significant delays. A few people were dissatisfied with how cutting services were handled, particularly regarding offcuts, and some reported problems with incomplete address information affecting delivery.

What people talk about most

Product

Reviewers express satisfaction with the products, often highlighting their high quality and accuracy to... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy, with some... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficient, friendly,... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

I was serviced exceptionally well by Nick, who ensured my satisfaction. The package was very large, properly protected and came very fast. I was pleased by the price he charged for his services.... See more

Company replied

Rated 5 out of 5 stars

Didn't have the full stock that was ordered but to be fair they did contact us straight away to offer a refund, deceiver when they had stock or send what they could. Communication was great so a well... See more

Company replied

Rated 5 out of 5 stars

Ryan at ADL rescued us with the fastest turn around ever on some internal signage to meet a deadline less than a week away at a retail business in Dunstable. Ryan has a can-do attitude and his service... See more

Company replied

Rated 5 out of 5 stars

Easy to use & order website and extremely helpful sales team. I needed some 6mm rods for some blinds i had put up, but there are several different types plastic i needed ones that didn't have to much... See more

Company replied


Company details

  1. Plastic Fabrication Company
  2. Acrylic Store
  3. Plastic Products Supplier
  4. Plastic Wholesaler
  5. Polythene and Plastic Sheeting Supplier

About Plastock

Written by the company

MORE THAN JUST PLASTIC...

Plastock offer a huge range of over 15,000 products available from UK stock, specialising in Engineering, Display and Architectural materials in a wide range of colours, sizes and shape. For sheet, rod and tube materials, including 100% RECYCLED options, we've got you covered. Check out our extensive range...

100% Recycled Plastics Engineering Plastics Sign & Display Plastics Design & Architectural Plastics

But we’re not just a product-focused store, we’re process-focused too and have some of the best creative talent around. Plastock is an expert in all cutting, laser and manufacturing techniques across a huge span of industries, materials and components. We can also support you with design, development, fabrication and installation services.

Our Services

We use only the best, time-tested machinery to produce the best results. Our experience and skill with plastic is unrivalled. We’ve worked with a whole host of global leading brands including the BBC, 2012 Olympics, Selfridges, Bentley, Smirnoff, Burberry, Cadbury, Volvo, Super Dry, Tate Britain and Gap among others. However it’s not just about the big names - we love smaller projects too involving one-of-a-kind pieces for the home or an exhibition.

IF YOU CAN THINK IT WE CAN MAKE IT...

If you can come up with the bare bones of an idea, our talented team will do the rest. As part of our company ethos we’re also heavily focused on efficiency, making our warehouse and processes as green as possible - not only for the environment but so we can pass on cost-savings to our valued clients.

No project is too big or too small - no level of customer input too little or too large. We can operate as a sub-contracted or fully-managed vendor. Plastock operates under stringent quality control measures and we have outstanding design, manufacturing, engineering and logistics capability making us not only the easiest manufacturer you’ll ever work with, but the most innovative.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

May 27, 2025
Plastock logo

Reply from Plastock

Hi David,

Thank you for taking the time to share your positive experience with us. We look forward to seeing you again soon.

Team Plastock.

Rated 5 out of 5 stars

Great product

Great product, Better customer service. The item I need was discontinued but Tom worked hard to make sure I got a product that would work for my project, I will be back for more!

May 27, 2025
Plastock logo

Reply from Plastock

Hi Derek,

We appreciate your fantastic comments regarding the service provided by Tom. Thank you for choosing Plastock, we look forward to seeing you again soon.

Team Plastock.

Rated 5 out of 5 stars

Wide range of stock

Wide range of stock. Quick efficient ordering and delivery.
Must be your go to choice for anything plastic rods tube bar and sheet.

May 27, 2025
Plastock logo

Reply from Plastock

Hi David,

We appreciate your great comments. Thank you for choosing Plastock and for taking the time to share your experience.

Team Plastock

Rated 5 out of 5 stars

clear ordering, fast turnaround, proucts match description

I called them up, explained what I needed and the guy I spoke with guided me through the online ordering system, which included multiple cuts.. finshed items arrived at my door 3 days later

May 21, 2025
Plastock logo

Reply from Plastock

Hi Julian,

Thanks for taking the time to leave your review, your feedback is important to us. We appreciate your fantastic comments and look forward to seeing you again soon.

Team Plastock

Rated 5 out of 5 stars

Hard plastic spacer purchase.

Excellent purchase situation.
I got exactly what I was after, no fuss or issues.
I certainly recommend these folks to other potential buyers.

May 20, 2025
Plastock logo

Reply from Plastock

Hi Mark,

Many thanks for taking the time to leave your review. We're pleased you found our cut to size service useful and we look forward to seeing you again soon.

Team Plastock.

Rated 1 out of 5 stars
Plastock logo

Reply from Plastock

Hi Orlando,

Please accept our apologies for not responding to your chat query in a timely manner. We're happy that you were still able to find the items you were looking for on our website.

Team Plastock

Rated 5 out of 5 stars

Price

Price, quick delivery and an ok website.

May 9, 2025
Plastock logo

Reply from Plastock

Hi Ian,

Thank you for taking the time to share your positive experience with us. We look forward to seeing you again soon.

Team Plastock.

Rated 1 out of 5 stars

The delivery time for these items were…

The delivery time for these items were ridiculous!

May 7, 2025
Plastock logo

Reply from Plastock

Hi Paul,

Thank you for taking the time to leave your feedback. While the vast majority of customer orders are fulfilled within our published estimated delivery time, like any supplier we sometime experience unavoidable issues in our supply chain that can result in slight delays. We would like to apologise for any inconvenience caused by the extended lead time.

Team Plastock

Rated 5 out of 5 stars

👍👍👍👍

Fast, efficient and professional 👍

April 30, 2025
Plastock logo

Reply from Plastock

Hi Bogdan,

Many thanks for your great review. We're pleased you found our cut to size service useful and we look forward to seeing you again soon.

Team Plastock.

Rated 5 out of 5 stars

Customer service seems on good form

Customer service seems on good form. Items were exactly what I was looking for. Shipping was a little expensive but it was a small order and they had exactly what I needed so...
Will shop again in the future.

April 30, 2025
Plastock logo

Reply from Plastock

Hi Martyn,

We appreciate your great comments regarding the service provided by our team. Thank you for choosing Plastock and for taking the time to share your experience.

Team Plastock

Rated 5 out of 5 stars

Good service

Ordered and fast delivery.

April 30, 2025
Plastock logo

Reply from Plastock

Hi Mark,

Thanks for taking the time to leave your review, your feedback is important to us. We appreciate your fantastic comments and look forward to seeing you again soon.

Team Plastock

Rated 5 out of 5 stars

Great service

Great service, quick turn around. Looking forward to further business

April 9, 2025
Unprompted review
Plastock logo

Reply from Plastock

Hi Joe,

Thanks for taking the time to leave your review. We appreciate your fantastic comments and look forward to seeing you again soon.

Team Plastock

Rated 1 out of 5 stars

Ordered 4 items for collection

Ordered 4 items for collection. 2 of the 4 were cut to the wrong size. 1 was a different brand and colour material than ordered, the final piece did not come with the manufacturer's protective film on (or any indication of which brand it was), just covered in masking tape.

Plastock did agree to re-cut all of the pieces, but in a different thickness, due to stock availability.

During the phone conversation, I was told that they would re-cut and there would be no charge for the order due to their mistake. When I later followed up to request my refund, I was told that I misunderstood the conversation and that there was no charge for the re-cut, and that I wouldn't be receiving a refund.

I sent an email, to which Plastock called me rather than giving a written response. I was told that mistakes happen and they've done their best to fix it. I have received 0 compensation for the wasted journeys, or for the delays it's caused during a construction process.

I challenged why a different material was sent out, and was told it was a suitable equivalent. This was not communicated prior to collection, and it is not mentioned in the terms and conditions that you may be liable to receive your goods cut from a different brand of material.

April 3, 2025
Plastock logo

Reply from Plastock

Hi Will,

Thank you for taking the time to leave your review. We always aim to provide a high level of service to our customers, and we are sorry that you were not satisfied with the resolution offered in this case.

Team Plastock.

Rated 5 out of 5 stars

Excellent service with next day…

Excellent service with next day delivery. The items were very well packed to avoid damage.

April 8, 2025
Plastock logo

Reply from Plastock

Hi Chris,

Thank you for taking the time to share your positive experience with us. We look forward to seeing you again soon.

Team Plastock.

Rated 5 out of 5 stars

First rate service

Easy ordering online. Good comms and prompt delivery. First rate service

March 26, 2025
Plastock logo

Reply from Plastock

Hi John,

Thanks for taking the time to leave your review. We appreciate your fantastic comments and look forward to seeing you again soon.

Team Plastock

Rated 5 out of 5 stars

Quick and efficient next day delivery

Quick and efficient next day delivery

March 20, 2025
Plastock logo

Reply from Plastock

Hi Ray,

We appreciate your great comments on the speed and efficiency of the service provided by our team. Thank you for choosing Plastock and for taking the time to share your experience.

Team Plastock

Rated 5 out of 5 stars

Lots in stock plus fast reliable service 👍

I needed some acrylic tubing for a project I’m doing. Plastock had lots of acrylic items from rods to sheets and tubes in so many different sizes and thicknesses that it was easy to find what I was looking for.
They even cut the tubing to the size I needed for a small fee and the cut was perfect - no rough edges!
So, if you need acrylic rod, sheet or tubing of various thicknesses, look no further than Plastock. They provide a really fast and reliable service.

March 18, 2025
Plastock logo

Reply from Plastock

Hi Harry,

We appreciate your great comments regarding our product offer and the service provided by our team. Thank you for choosing Plastock and for taking the time to share your experience.

Team Plastock

Rated 5 out of 5 stars

Samples were sent swiftly and were well…

Samples were sent swiftly and were well presented, high quality. I look forward to future orders.

March 19, 2025
Plastock logo

Reply from Plastock

Hi Aidan,

Many thanks for your great review. We hope that you find the samples useful and look forward to seeing you again soon.

Team Plastock.

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