From start to finish Emeralds help and assistance was outstanding. Thank you Emerald and Escalation Team for staying the course right till the end. Thank you
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I appreciate the service rendered by your chat agent MAX. He dealt with me very patiently and after relentless pursuasion he agreed to cancel my membership and refund my 2 Euros (which, I had paid in... See more
’m happy with the call attended and in less than 1days of sending request they treated my issue with respect and less time ;Desmond make sure he communicate and ensure I receive a good service .I am h... See more
I liked how the terms & conditions were clear and everything was briefly laid out however due to financial constraints i had applied for a cancelation but my Mastercard was being deducted. I hope that... See more
4.1
Great
110 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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From start to finish Emeralds help and…
From start to finish Emeralds help and assistance was outstanding. Thank you Emerald and Escalation Team for staying the course right till the end. Thank you
May 14, 2026
Unprompted review
Thank you for your attention
May 3, 2026
Unprompted review
Support team
I was having an issue, but the support team jumped in and helped me resolve it right away. Thank you
October 4, 2025
Unprompted review
please Refaund
’m happy with the call attended and in less than 1days of sending request they treated my issue with respect and less time ;Desmond make sure he communicate and ensure I receive a good service .I am happy client
September 27, 2025
Unprompted review
They were kind and accommodated my…
They were kind and accommodated my request.
September 19, 2025
Unprompted review
SCAM
SCAM
They take your money when you have not agreed to a subscription and don’t refund you.
August 11, 2025
Unprompted review
this was the only money i have in my…
this was the only money i have in my account so I did not expect that such amount would be taken and there is nothing I have earned at this time, so please if you would refund me I would be pleased to have that money
August 4, 2025
Unprompted review
Not worthy website for shopping
The deduct membership charges every fortnight without any prior notice , the website saved my personal account details , not recommend for shopping , this is not a secure site for shopping
August 3, 2025
Unprompted review
A good conversation
The company is listening to your complaints,and they give your money back if youre not agree with them.
July 29, 2025
Unprompted review
I had a problem which I conveyed to…
I had a problem which I conveyed to them. It was dealt very professionally by Emily and I’m really happy with the way she handled my problem. Really grateful for her Help.
July 7, 2025
Unprompted review
I just signed up for a membership and…
I just signed up for a membership and without knowing me i was charged on my credit card、which atfirst i was charged 300yen on April 15,After a month ,i was charged 7,721 yen on credit card too.I cancelled my membership and saying that it will takes 14days to approved and still this month i was charged again on my credit card.But i was so grateful that someone is there and helped me and tell me what to do .Thanks a lot and hope everything will be fine .
July 4, 2025
Unprompted review
I liked how the terms & conditions were…
I liked how the terms & conditions were clear and everything was briefly laid out however due to financial constraints i had applied for a cancelation but my Mastercard was being deducted. I hope that they will improve a little on this...
July 3, 2025
Unprompted review
CONSTANT FEEDBACK
June 2, 2025
Unprompted review
You didn't refund me all my money what…
You didn't refund me all my money what about the R147 that you took? You only refunded R42
May 5, 2025
Unprompted review
subscription was a mistake and the team…
subscription was a mistake and the team helped me right away
June 18, 2025
Unprompted review
Good escalation support by Paula
June 18, 2025
Unprompted review
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