From start to finish Emeralds help and assistance was outstanding. Thank you Emerald and Escalation Team for staying the course right till the end. Thank you
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I appreciate the service rendered by your chat agent MAX. He dealt with me very patiently and after relentless pursuasion he agreed to cancel my membership and refund my 2 Euros (which, I had paid in... See more
’m happy with the call attended and in less than 1days of sending request they treated my issue with respect and less time ;Desmond make sure he communicate and ensure I receive a good service .I am h... See more
I liked how the terms & conditions were clear and everything was briefly laid out however due to financial constraints i had applied for a cancelation but my Mastercard was being deducted. I hope that... See more
4.1
Great
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The answer
The answer
The answer on my complience was swift. Anne was helpful and polite by using all means of conection ( mail and phone) . I m waiting for refundation and expect it in few days.
February 11, 2025
Unprompted review
Spam and scam
Spam and scam! They sent me a fake email from Rituals, promising a gift, but instead, I was trapped in a subscription that automatically charges me 60 Swiss francs every 14 days!
February 2, 2025
Unprompted review
listens to its customers
My transaction was handled with consideration and my concerns was also addressed well quickly.
February 5, 2025
Unprompted review
Al the Team trustpilot
Al the Team trustpilot have been a good support to me iabout all this process. Thanks for giving the right information and the steps to make sure the cancelation of the membresie.
January 31, 2025
Unprompted review
Thank you Emerald
They keeping me informed with timely updates, notifications, and follow-ups and helping me resolve issues.
January 19, 2025
Unprompted review
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