Great sale from John and Morgan at Platinum car sales Ltd, both are very polite and welcoming and such a fast process. Couldn’t be happier with the m135i thanks ! HIGHLY recommend checking them out... See more
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Review summary
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Recently me and my husband bought our car from platinum car sales, from the very beginning we have been treated with nothing but respect. We went to view the car (close to closing time), John stayed o... See more
Company replied
My partner brought a van over 12months ago which he fell in love with straight away. I needed a bigger car with having 5 children and see the same van but 7 seats which was ideal for what I needed we... See more
Company replied
Recently bought my partner a car from John at Platinum Car Sales, and from the very start John treated both of us with genuine respect. He was friendly, honest, and made the whole process stress-fre... See more
Company replied
4.6
Excellent
144 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Amazing customer service made me feel…
Amazing customer service made me feel like I was part of their family
November 14, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Guys, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Very helpful with us getting our…
Very helpful with us getting our vehicle, good team working there even delivered our car for us can't thank you enough for everything you done
November 12, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Helen, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Lovely friendly garage !
Lovely friendly garage !! Love my new car had a little teething problem first couple days
No problem at all they sorted it straight away no fuss hassle
Always happy to help customer service is top class enjoyed meeting them Natasha x
November 7, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Natasha, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
First class service
First class service and goes well beyond what he needs to do properly old fashioned values on service and great communication thanks for my vehicle it’s everything that I wanted, even delivering at night as I was unable to pick it up , thank you .
November 1, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Steven, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Fantastic customer service and really…
Fantastic customer service and really felt like a valued customer even though I was buying at the lower end of the second hand market.
Quick resolution to a problem that occurred and couldn’t be more helpful in solving the matter.
Thank you to John and all the team for finding a brilliant second hand Landrover Freelander for me.
October 26, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Nicola, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Professional perfect service
I was struggling getting a car being lied to by different garages I then stumbled upon this garage which were completely the opposite honest to the core helpful and very kind, in fact, I think it’s the easiest I’ve ever bought a car John who was very professional went above and beyond and completely out of his way filled in all the forms for me as I struggled the experience Was Lovely they even picked me up after I dropped the car back to enterprise they literally couldn’t have done more. They bent over backwards to make my experience a pleasurable one they are professional they are honest their experienced. I love my new car. I love how easy they made it. I highly recommend this garage. I will certainly be buying all my cars from here in the future.
October 10, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Antonia, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Great car sales
Great car sales, friendly service and down to earth. Looking forward to seeing how my new car gets on. Highly recommend this garage to anyone
October 22, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Guys, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
STAY WELL CLEAR......
Con artists stay well clear if you value your hard earned money because this company will rip you off. I brought a car off these and the clutch was slipping contacted them numerous times and was told there mechanic will be in touch and guess what 3 months later and no call back it cost me £1200 on top off the £10,000 I paid for the car. They will promise you the earth when your buying but as soon as you hand the cash over they don't want to know. Also be careful if your having the car delivered as they charge you £175 for the privilege of some young girl to drive your car to you hence why the clutch was probably slipping. Buy from these at your own RISK.
Obviously you don't listen, I only found out the clutch was slipping when I went to overtake a car on the motorway. I ain't a boy racer, so on normal roads at 30 and 40mph the clutch was fine. Now if your mechanics know anything about cars they will tell you Clutches start slipping in the top gears not low gears. They slipping in low gears when they clutch knackered, and as for the bribe your talking out your backside you asked me where do we go from here as you weren't happy with the review. I said how about a good will gesture and I'll remove the review. I never mentions how much. but it's taken you two weeks to think this up. KEEP UP THE GOOD WORK.
July 18, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi John, you purchased your astra vxr from us on 13th april. This review is the first correspondence we have had from you since then, some 6 months later, we are only a phone call away, its not our fault that you didnt contact us regarding your slipping clutch which you have now told us that it didnt start slipping until the end of july, so clearly the delivery driver was not to blame for this!
Also being sexist and blaming the delivery driver for the clutch because she is a girl is disgusting, i bet your wife or daughter would be proud of you if they read this.
We have 3 qualified mechanics and our own workshops so if you had picked up the phone to us we would have said by all means bring it back to us to inspect and repair if needed with no cost to yourself. You also tried to bribe me for £250 if you were to remove the review when i called you to discuss why you had left us a 1 star.
I believe in honesty and i would rather consumers see this review and my reply and then judge for themselves.
All of our other 5 star reviews dont lie and paint a complete different picture.
I have also contacted evolution finance who funded the car for you and they have confirmed that you have not contacted them to raise a complaint regarding a slipping clutch. Which is normally a first resort for a customer with a car on finance.
So, you didnt contact us, you didnt contact the finance company, yet you expect us to know that there was an issue with the vehicle without having any knowledge of it. We cant fix something if we dont know about it.
I wish you all the best
Thanks
John
Fab experience
Fab experience, really happy with car. We personally dealt with john who is such a barrell of laughs made the experience so much easier. 5* service. Would highly recommend
October 8, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Kelsey, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Fantastic service
Fantastic service, John went above and beyond getting my landrover ready for pick up. Absolutely spotless, fantastic condition.
repeat customer. Wouldn't hesitate to recommend to buy from them
October 7, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Emma, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Fantastic service
Fantastic service, so helpful with all questions and queries. Will recommend to everyone. Thank you John
October 5, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Lynsey, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Car was in good condition and staff…
Car was in good condition and staff were very friendly
September 23, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Ian, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Bought a jaguar xe
Bought a jaguar xe. Showroom people were very helpful. The pictures did not do it justice, as it was immaculate inside and out. Had a small issue with car, there were very accommodating with sorting it out, evan supplied courtesy car, due to having to trail 1.5 hrs to get there. Great service and would definatly buy again from them and recommend to other people.
July 20, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Matt, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Excellent customer service
Excellent customer service, very helpful. John is a legend, my new van is absolutely stunning.. excellent communication and service from start to finish with brilliant warranty and breakdown all included.. highly recommend to others..
September 21, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Colin thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new van and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Travelled 2 hours to view a Ford fiesta…
Travelled 2 hours to view a Ford fiesta for my son as the car looked immaculate online, turned up and I wasn’t disappointed, john the owner was very welcoming and helpful and made the deal as easy as possible, would definitely recommend this garage.
Thanks again
September 21, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Freddie, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
Fantastic customer service
Fantastic customer service, from start to finish, thank you for all your help, so easy to deal with, very friendly and welcoming, thank you for my new car xx
September 16, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi Diane, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.
Hope to see you again when your ready for your next car.
Thanks again from all of us here at platinum.
PLEASE AVOID THIS SCAM COMPANY 😡😡 IF…
PLEASE AVOID THIS SCAM COMPANY 😡😡 IF COULD GIVE 0 I would
this company may look good and professional on there website but please be aware we can all create a fancy website and say right things,my poor dad bought a van and it’s been nothing but constant running problems and now going to need a whole new engine which is a total joke when you spend 17k,they just throw vans together after buying auction site’s,stick on bodykits on and respray them and sell them for massive profit knowing they aren’t running well or have huge problems,they may look good on website,the resprays are actually terrible close up 2 so not high quality as advertised at all,nothings high quality.
these vans will give you nothing but total headache and high costs after purchase,so please please listen and avoid,my poor dad bought this with retirement money to make a little camper but he hasn’t been sleeping since buying from this company as he’s now got thousands to spend to get a van that’s even remotely drivable let alone have money left after new engine costs to make it a camper now 🥲
Such a shame people are still allowed to work this way,will be reporting them to all authorities!!!
June 30, 2024
Unprompted review
Reply from Platinumcarsalesltd
Hi, your dad purchased a van from ourselves and it drove over 600 mile from wales to aberdeen without fault, this is the first time we have heard that the vehicle had a mechanical issue, surely if there was an issue you would have contacted ourselves to try and resolve the issue for you.
Many Thanks
John
Lies in court to win and false evidence . AVOID this company
Total rip of company that sells dodgy vans put together from 2 other vans.
A1 warranty thats no good
False advertising and dodgy MOTs put on Vans.
The owner is a complete liar and a conman.
See other reviews on other sites.
September 27, 2023
Unprompted review
Reply from Platinumcarsalesltd
Hi Jeffrey, i believe you took us to court and we won, that says it all.
Jeff! you can edit the review all you want, the fact of the matter is you tried to fraud us and the judge saw right through your lies and your character spoke volumes. Your trust pilot reviews clearly show this as you have never left anyone a good review, their all 1 star and as cold as ice, like yourself.
I wish you all the best
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