I waited a long time, and I understand that the queue is necessary. But after two and a half hours the tickets available were few and spread across multiple rows. The application only allows you to bo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great reminder timing. Very efficient waiting list, really happy with that. However I was not able to select the seats I wanted because it was not allowed to leave 1 seat empty: there were 4 seats ava... See more
Company replied
I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated.... See more
Company replied
Dear Platinum Team, Thank you so much for all your efforts in making this dream event come true. It truly means a lot to me. Special thanks to Nora and Marwan, and a heartfelt thank you to Haneen... See more
Company replied
Company details
Written by the company
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Contact info
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, U.A.E.
- helpcenter@platinumlist.net
- platinumlist.net
4.0
Great
522 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Stood in a long queue out madame…
Stood in a long queue out madame thosauds in London so googled the website......looked like the site for booked tickets....received a watts app message either a code and a link that was not working...asked the staff and they tried to help but said I didn't book through them...had to buy new tickets and eventually received an email from you later that night after you took my money...absolute disgrace
April 16, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello there,
We understand how frustrating and disappointing this experience must have been, especially after waiting in line and facing issues with your booking on-site.
We sincerely apologize for the inconvenience caused. We also want to let you know that we attempted to reach you multiple times but did not receive a response. Kindly ask you to reach out to us as soon as possible, and we will do our best to assist you and resolve this matter.
Thank you for your patience and understanding.
Regards,
1 star cause 0 isn't possible
One of the most disappointing customer experiences I've ever had.
I had purchased tickets for an event that was ultimately canceled by the organizer. What should have been a simple and professional refund turned into weeks of follow-ups, endless email exchanges, and unnecessary frustration.
Instead of automatically refunding the full amount paid, a portion of my money was withheld as a "Money-Back Guarantee" fee.
Most concerning is the lack of transparency. This deduction was neither clearly stated in the purchase confirmation nor explained on the invoice. It only appeared after I disputed the incomplete refund.
Customers should never have to fight to get their money back after an event is canceled.
An online ticketing platform should operate with clarity, fairness, and accountability. Unfortunately, this experience was the complete opposite: evasive responses, opaque fees, and appalling treatment of a paying customer.
I strongly recommend that anyone considering using this platform document each step of the payment process, keep all receipts, and carefully review each transaction before making a purchase. Or even better, use another one.
Trust, once lost, is difficult to regain.
April 16, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Sydney
Thank you for reaching out.
We understand your concern regarding the Refund Guarantee fee and how it was presented during the booking process, and we truly empathize with how this may have caused confusion and frustration.
Please note that the Refund Guarantee option is shown during checkout to provide additional flexibility. However, we completely understand your feedback regarding its clarity, and we will ensure that your comments are shared with the relevant team to help improve transparency for our customers. While we do follow our stated refund policies, your feedback is highly valued.
We sincerely apologize for the inconvenience caused and thank you for your understanding.
Regards,
Refund fees when they cancel a concert !!!
Booked a ticket for a concert in Doha for April and because of the ongoing war, this was cancelled. Platinumlist offered a refund, which I chose. After waiting for 3 weeks, the refund came and Platinumlist deducted a 63 riyal fee. Be very careful when booking with them.
When complaining about this, they just referred to their Terms and Conditions. Never again
April 13, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Guido,
We understand your frustration and disappointment following the event cancellation and the refunded amount received.
After reviewing your case, we can confirm that the refund was successfully processed to your original payment method. Regarding the deducted amount, kindly note that certain service and payment processing fees are non-refundable, as outlined in the Terms & Conditions agreed to during checkout.
We sincerely apologize for any frustration caused and truly appreciate your feedback and understanding.
Regards,
High speed issues solved with the…
High speed issues solved with the professional team, Habiba was very kind and helpful.
April 16, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Scums
Scums. Month since I received an email confirming refund but received nothing. Followed up via their WhatsApp service but again no result. It’s a high time the police should deal with this company.
April 13, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello, Sergey
We sincerely apologize for the inconvenience and frustration caused by the delay in processing your refund.
We would like to assure you that your case is being taken seriously. For your reference, we have already provided the RRN so you can also check the refund status directly with your bank. This will help trace the transaction more efficiently on their side.
We appreciate your patience, and we are here to support you anytime.
Initially the app was not working and I…
Initially the app was not working and I booked through web. However now it is working fine.
April 10, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
the booking was easy didn’t take time
the booking was easy didn’t take time
April 9, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
easy & straightforward
April 10, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Quickly and efficiently
Buying the tickets was quick and easy. After making the payment, I received a confirmation of my purchase within a few minutes. I’m very pleased.
March 31, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Prices is a scam
March 27, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Michael
We sincerely appreciate your communication with us and your valuable feedback.
Kindly provide the event name and let us know how we can assist you with the price, please.
Appreciate your cooperation.
DELAYED REFUND AND NO UPDATES
I requested a refund due to the current situation, knowing the event would be cancelled, and they confirmed the cancellation of the concert. However, I have received no updates regarding the refund. When I followed up, I was told that a confirmation is still required to process it, and my money is being held. despite the refund already being overdue by more than 21 days. Very disappointing service.
March 26, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Mohamed,
We understand how frustrating it is to wait for a refund after a concert cancellation has been confirmed, especially when the process is already overdue by more than 21 days. We sincerely apologize for the disappointment and the lack of updates you have received.
Because we cannot locate an order with the current details, we need a bit more information to assist you further. Please check your email for a message from us; once you provide those details, we will be able to track your request and work toward a resolution.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Very easy to buy tickets
Very easy to buy tickets - delivered quickly and in a handy electronic format.
A couple of small suggestions - could you please put the Thames River Sightseeing schedule on the website? It would make it a bit easier to plan if we wanted to get a later return.
Also, the e-ticket shows Butler's Wharf as the pier to get the boat from, but the map on the email shows it as the Tower Millenium Pier, which is quite confusing!
March 17, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Easy to book tickets
Easy to book tickets. Email response with attachments. Various options.
March 20, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Very bad experience
Very bad experience
platinumlist advertized ziad burji and mumahmed khairy on the 13th feb 20206 at the conrad dubai hotel.
We bought 3 tickets on their app got the tickets
for this concert we bought also 3 flight tickets to dubai and 3 night accomodation ,on the event show on the 13/2 we arrived to the conrad hotel dubai and was told that there is no concert - it was cancelled .
we contact the platinumlist by whatsapp of course They apologized for the inconvenience and we will refund you the money payed......i contact them 6 times
the refund is in process ...... guess what we are on the 6/3/26 ... nothing received only promisses
Beware of unreliable company
February 13, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello there,
We understand how incredibly disappointing this situation has been for you, especially considering the additional travel and accommodation arrangements you made to attend the event. We sincerely apologize for the lack of communication and the delay in your refund following the cancellation.
We are pleased to inform you that your order has been refunded, and the RRN (Retrieval Reference Number) has been shared with you via email. You can provide this number to your bank to help them track the transaction and ensure the funds are credited to your account.
Since we have successfully resolved this and provided the necessary tracking details, we would appreciate it if you would consider updating your review to reflect the assistance provided.
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