I waited a long time, and I understand that the queue is necessary. But after two and a half hours the tickets available were few and spread across multiple rows. The application only allows you to bo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great reminder timing. Very efficient waiting list, really happy with that. However I was not able to select the seats I wanted because it was not allowed to leave 1 seat empty: there were 4 seats ava... See more
Company replied
I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated.... See more
Company replied
Dear Platinum Team, Thank you so much for all your efforts in making this dream event come true. It truly means a lot to me. Special thanks to Nora and Marwan, and a heartfelt thank you to Haneen... See more
Company replied
Company details
Written by the company
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Contact info
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, U.A.E.
- helpcenter@platinumlist.net
- platinumlist.net
4.0
Great
522 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with platinum list…
My experience with platinum list support was great, they have ensured maximum support in resolving all my queries with promptness
March 3, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
The checkout was so slow
The checkout was so slow I almost didn't complete it in the 15 minutes. Even the links for reviewing the checkout process were broken or confusing.
March 2, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Alex
We sincerely appreciate your communication with us and your valuable feedback.
Please know that we take all customer feedback with the utmost seriousness and view it as a chance to update the team with the customer's feedback for future bookings.
Regards.
My tickets to kids park were not…
My tickets to kids park were not refundable but I’ve asked to change the date and my request was satisfied.
February 28, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
It was remarkable experience
It was remarkable experience; the ambience was great, the food was good, and service was good.
February 26, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Eaay-to-use app and payment options.
February 26, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
So smooth and easy
February 26, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Very responsive team
Very responsive team on both platforms, WhatsApp and email. They gave me all details needed and were very friendly, Well done 👏🏻
Thank you team
February 25, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Great site
Great site, I bought it quickly and received confirmation. Thanks for your help.
February 23, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
No Customer Care, No Commercial Ethics
Extremely disappointing experience. I purchased a ticket with a refund fee and reported my mistake immediately, yet they refused to refund under any circumstances.
There is zero customer satisfaction, no goodwill, and no sense of commercial ethics in how they handle customers. Charging extra for “refund” options and then denying support is unacceptable.
Not reliable. I would not recommend using this platform.
February 9, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Kadir,
We understand your frustration regarding your refund request, especially since you purchased the ticket with an additional refund fee option. We recognize how disappointing it is to feel let down by a policy when you have reported a mistake immediately after booking.
Our refund policy is subject to certain terms and conditions. You can always check the terms before booking, or we can assist with suggesting alternatives to avoid losing the tickets.
Regards.
The web page is not accepting our…
The web page is not accepting our credit cards we have tried 3 different cards, support team absolutely no help, i asked them to email me a secure link but they didn't even answer, this same site would not work for different tickets the day before and the lady at that venue sent me a secure link which was great and I got the tickets no problem.
February 17, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello, Eileen
Kindly note that the reason for the decline was mentioned in the chat along with the corrective action. If the payment keeps getting declined, the best solution is to contact your bank for assistance. Thank you for your cooperation.
Platinumlist always making us smile
I am very grateful to you guys for the timely notification a few minutes after the tickets were up. I was glad to be able to get the tickets on time and in the gc. Always a great experience buying tickets with you guys. Great app, easy to locate tickets, always upping ur app design game and finding ways to improve our overall experience. I have always had an excellent experience with you guys and am truly grateful for such exceptional service and superb ticketing experience.
February 16, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Awesome as always!
February 15, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Smooth, secure & hassle- free
I have been purchasing tickets, as well as my friends, for the past 6 years through Platinumlist and face no issues. It is always easy and transaction is always smooth. One time the artist couldn’t make it so the show was cancelled, received an email for the refund and tadaaa it was refunded within a week.
February 12, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
very easy and quick
February 11, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
The app doesn't work.
The app doesn't work.
If you leave the app, your ticket selection is reset. This makes it impossible to copy/paste banking details. However, I got past that by entering the details manually. Unfortunately, approving the payment requires me to switch to my banking app. When I leave the app to approve the transaction, the ticket purchase is cancelled.
Despite this, their records show me as having already purchased tickets, even though no transaction has completed. Therefore, when I try to buy the tickets, it won't let me as it says I've exceeded the number of tickets I'm allowed to buy - even though I've not successfully bought any!!!!
As a result:
* No payment has gone through.
* No tickets have been issued.
* The app will not allow me to retry the purchase.
* It incorrectly claims I have exceeded the ticket purchase limit.
February 11, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello there,
We sincerely apologize for the immense frustration and roadblock you’ve experienced with our app while trying to secure your tickets. We completely understand how exhausting it is to manually type in details and switch between apps, only to have your transaction lock you out and incorrectly claim you have exceeded your purchase limit when no payment has even gone through.
Please know that we take all customer feedback with the utmost seriousness and view it as a chance to update the team with the customer's feedback for future events. The ticket limit error occurs because our system temporarily reserves the seats during the payment process; we recommend waiting 10 to 15 minutes for the cart to automatically reset so you can try again.
Thank you for bringing this to our attention.
Regards.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
i tried to book the lowest price ticket…
i tried to book the lowest price ticket , but it was showing as not available.. Do i booked the 289 riyal ticket . But only after booking i saw that its for 16+ age as i had also included my 12 year old son.. Tried to call customer service many many times , but it never got connected to any person
February 10, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello there,
We understand your frustration regarding the unavailability of the lower-priced tickets and the difficulty you faced when trying to connect with our customer service team. We recognize how stressful it is to realize, after booking, that an age restriction applies to your ticket, especially when you are planning an experience with your son.
The age limit restriction was clearly mentioned on the website, so unfortunately, the refund request is not aligned with our terms as the tickets are non-refundable. However, the transfer option is available for this event, so you can share the ticket with a friend or family member to use the ticket instead. If you still need assistance, please reach out to us on this email.
Let us know if you require any further clarification.
Have a nice day ahead!
Thank you and regards,
Platinumlist support team
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
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