Platinum Shoe Care Reviews 329

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as exceptional and exceeding expectations. Many people are thrilled with their purchases, highlighting the craftsmanship, attention to detail, and the overall appearance of the items. The staff also receives frequent commendation for their excellent service and helpfulness throughout the process. However, some customers experienced issues with the delivery service and their orders. A few reviewers mentioned receiving damaged packaging, missing items like shoelaces, or products with stains or poor finishes. There were also instances where the product received did not match the advertisement, or the workmanship was considered shoddy. Additionally, some people noted longer than expected delivery times and a lack of communication regarding shipping dates.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are thrilled with their purchases,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the craftsmanship,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast delivery times, with some... See more

Order

Consumers find order experiences to be ambiguous. Many customers express satisfaction, praising the personal... See more

Based on these reviews

Rated 5 out of 5 stars

PSC offered an amazing, professional service throughout the process of getting customised shoes. They worked hard to make sure expectations were managed and were really responsive by email and phone.... See more

Rated 5 out of 5 stars

Received my custom air force ones and couldn't be happier! They look great and came within timeframe given. I had some spare laces tags included but were broken when I got them. Emailed and got a resp... See more

Rated 5 out of 5 stars

Great trainers , this was my second pair of custom trainers and I couldn't wait for them to arrive. Upon arrival I was blown away by the quality of them , Great staff as I moved house whilst the trai... See more

Rated 5 out of 5 stars

I sent a used pair of Travis Scott with some upper ware and have received back a pair that definitely passes for brand new 👍 amazing work by these guys. I waited longer than originally agreed but it... See more


Company details

  1. Cleaning Service

Written by the company

A business dedicated to customer satisfaction through shoe cleaning, repairs and customisation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

329 reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best kicks in town!

Great service, communication & the Jordan's were much better in the flesh, exceeding expectations. If you want to stand out from the crowd this is the place to go! Highly recommend!

April 8, 2026
Rated 3 out of 5 stars

Reverse Check Hangup

Loved the color combo and design of the shoes but from where the shoe was modified, lots of blemishes and marks on different parts of the shoe. For the price it was a little disappointing.

April 8, 2026
Rated 5 out of 5 stars

My husband absolutely loves his…

My husband absolutely loves his trainers, drumsticks and photo!! He’s been showing them off and all his mates want some. Great service. Special present. Thank you!!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Second time I've had trainers from PSC…

Second time I've had trainers from PSC ,having had the liam gallagher ,Knebworth trainers ,but this Tony Mccarroll collaboration is amazing ,some nice little touches from the signed items of the cd and drumsticks ,certified certificate, even the miniature milky way ,wouldn't hesitate in using PSC again ,the trainers I've purchased are both great and highly recommend the company to any first time customers .

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

These were bought as present for my 14…

These were bought as present for my 14 year old daughter who’s a massive oasis fan and what can I say she was over the moon!
we are so grateful everything was handled really well from start to finish and to top it off she got the signed drumsticks and the CD so you can imagine how happy she was thank you so much for making our girl happy I would definitely buy from you guys in the future.
Thank you
John Haley

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The shoes I ordered are fantastic! Delivery times were exactly as promised, and the customer service was excellent. I had accidentally ordered the wrong size, contacted them, and they resolved the issue very quickly. I will definitely be purchasing more items from them in the future. Highly recommended!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

PSC are Amazing!

PSC offered an amazing, professional service throughout the process of getting customised shoes. They worked hard to make sure expectations were managed and were really responsive by email and phone. I bought signed shoes and was thrilled to be able to prove provenance etc. thanks to the whole team, my husband is thrilled with his gift

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Superb from PSC

Superb from PSC. Well chuffed with my signed Tony McCarroll trainers, drumsticks and cd. Really nicely packaged, along with the numbered authenticity certificate and photo of Tony. Really pleased

February 3, 2026
Unprompted review

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