PSC offered an amazing, professional service throughout the process of getting customised shoes. They worked hard to make sure expectations were managed and were really responsive by email and phone.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I sent a used pair of Travis Scott with some upper ware and have received back a pair that definitely passes for brand new 👍 amazing work by these guys. I waited longer than originally agreed but it... See more
Great trainers , this was my second pair of custom trainers and I couldn't wait for them to arrive. Upon arrival I was blown away by the quality of them , Great staff as I moved house whilst the trai... See more
Received my custom air force ones and couldn't be happier! They look great and came within timeframe given. I had some spare laces tags included but were broken when I got them. Emailed and got a resp... See more
Company details
Written by the company
A business dedicated to customer satisfaction through shoe cleaning, repairs and customisation.
Contact info
5B Oaklands Court, Tiverton Business Park, EX16 6TG, Tiverton, United Kingdom
- 01884 763180
- info@platinumshoecare.com
- platinumshoecare.com
4.5
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service and great shoes
Great service and great shoes. Platinum Shoe Care responded to my email and phone call. They got the shoe delivered to me ahead of schedule because I needed them for an event I was attending. Considering I’m in Hawaii and how long it takes things to be shipped and delivered here, I was extremely impressed. I appreciated them handling my order and I will order from them again.
November 22, 2023
Unprompted review
Best in the game !
Used platinum shoe care many times . I can Honestly say they were 1st class . The Trainers and service I have received have always been Brilliant 🤩👍🏻10/10
May 1, 2024
Unprompted review
Just a honest review!
I would like to say in the beginning that I think you are the best on the market on handmade products looking between quality and price!!!
In the other hand I just love the idea of unique designs and the work behind of every pair of shoes ! In top of that the quality of customer service is amazing I’m not saying this as a politely person I’m impressed compared to other brands customers service that I deal with honestly I don’t win anything after this review it’s my honest opinion as a customer and I just love everything from A to Z !!!
May 17, 2024
Unprompted review
I really love my reggae trainers
I really love my reggae trainers,expensive but well worth it.
May 17, 2024
Unprompted review
Bought a pair of the stone roses…
Bought a pair of the stone roses adidas, absolute class
June 12, 2023
Unprompted review
Excellent experience
Excellent customer service. Support small business. Value for workmanship. And lastly I look dead sexy in these trainers. :)
February 5, 2024
Unprompted review
Came as advertised
Very happy with my purchase, came as advertised and is great quality
April 18, 2024
I have wanted these trainers for two…
I have wanted these trainers for two years and they didn’t disappoint one bit - fabulous product . Amazing customer services (only had to ring to see if they could deliver any earlier than the expected date - which they did :) ) . A truly personalised experience- would definitely recommend.
March 11, 2024
Unprompted review
great detail on the shoes 100 percent…
great detail on the shoes 100 percent will order more. 💯
March 27, 2024
Brilliant service all the way around
Brilliant service all the way around. good communication during the design stage resulted in the trainers being exactly what I asked for and delivered on time. I would highly recommend using this company to anyone. Five Star rating well deserved
March 25, 2024
Unprompted review
The Trainers look amazing
The Trainers look amazing, thanks so much. My lad loves them. X
March 25, 2024
Very happy definitely going to be use psc again recommend 👌 👍
Over the moon with purchase
March 21, 2024
Shoes are absolutely magnificent
Shoes are absolutely magnificent. Thanks to Dulton and the team for great service delivered bang on time!
March 21, 2024
Reply from Platinum Shoe Care
Hi Neil,
Dulton here, thank you very much for the review I am glad they arrived safely and in time! Take care.
I have not received delivery
February 27, 2024
Reply from Platinum Shoe Care
Hi,
Thank you for your review, however it is extremely unfair and does not paint the full picture.
We shipped your item on the 27th of February, and you were emailed with the tracking. All overseas items are shipped with UPS EXPRESS. On the 5th of March UPS reached out to us to notify us that they were unable to locate your address and the import taxes HAVE NOT been paid, which is why the item has not been delivered.
We emailed you on the 5th of March at 19:14 GMT, asking you to contact your local UPS office to provide the relevant information and make payment for the import taxes which are payable by you as per our terms and conditions.
So were we agree with the fact you have not received your parcel yet, this is not our fault. You have not responded to UPS or our emails. If you believe you have not received any emails, I would encourage you to check your spam folder, or email us info@platinumshoecare.co.uk. We are only a small business and struggle to understand why you have left a 1 star review and not even made contact to us directly! We are a pleasant team and more then happy to help were we can.
Thanks - Team PSC.
Its taking for ever for the product to…
Its taking for ever for the product to arrive. Dissapointed.
February 22, 2024
Reply from Platinum Shoe Care
Hello Sebastian,
Our lead time on orders in 4-6 weeks as per our website, all of our items are handcrafted and take a very long time to make. I can see that you ordered on the 18th of January and your order was shipped on 22nd of February. Shipping confirmation was emailed to you on 22nd of February at 21:20. After looking at the tracking I can see there was a hold up at customs, this could be for a number of different reasons, but it is likely because the custom fees have not been paid by yourself.
Since your review we have emailed you again with all of your tracking details, please contact your local UPS office pay the customs tax and then they will deliver your item.
Thanks PSC Team
Unique Trainers…
Couldn’t get these unique Trainers anywhere else, Three Little Birds…. love them, they arrived so quickly too!
Good company to deal with, absolutely loved the sweeties in the parcel, what a lovely touch!
February 8, 2024
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