Excellent service, cannot fault this company in any way. Any questions were answered quickly and support was there when needed. I wouldn't use anyone else.
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See what reviewers are saying
Fantastic super fast service, received my postage pack the next day sent off my items and the money was in my bank the following day. This is a great service I was so worried of getting conned by a sc... See more
I sold some unused Gold jewellery to platinum trader, they were very helpful on the phone. I filled out the form on their website and got paid more than I expected within 24 hours of them receiving my... See more
A very easy, safe and trustworthy Company to deal with. I posted the item in the envelope provided on a Friday and by Monday the funds were available. Thank you Platinum Trader😊👍
Company details
Written by the company
platinumtrader.co.uk is the UKs leading independent purchaser and recycler of all forms of scrap platinum, palladium and gold. Our experience enables us to return market leading prices for all precious metals and PGMs (Platinum Group Metals). We have the skills and ability to extract precious metals from the most challenging of materials. This includes thermocouple wire, platinum wire, platinum crucibles, jewellery waste, lemels, sweeps, electrodes, platinum/gold flake, dental waste. Providing free insured postage, quick payment and a professional, personal service. The company is a trading style of Global Refining Limited - registered as a company in the UK no: 13199769.
Contact info
Platinum Trader (c/o: Global Refining Ltd), Forward House, 17 High Street, Henley-in-Arden, , B95 5AA, Warwickshire, United Kingdom
- 0800 488 0021
- sales@platinumtrader.co.uk
- platinumtrader.co.uk
My name is John hinks
My name is John hinks
My sister need help for Xmas
Together we collected from her old jewelry broken earing and bits and pieces
With the help of Platinum traders my sister received over £700 pounds
Ist class service. THANS TO ADAM AND HIS TEAM .... ***** 5 STAR
November 1, 2024
Unprompted review
After first contacting Platinum Trader…
After first contacting Platinum Trader with a description of the item I was selling, I quickly received an offer that was significantly more than I had received from local buyers. Wishing to proceed, a self addressed insured postage pack was sent out to me. Once Platinum Buyer received my item by return the next day, they confirmed their original offer and funds were received to my bank account promptly. The process was seamless from start to finish and communications were exceptional. Be assured that Platinum Buyer left me feeling delighted with the whole end to end experience, price offered and received.
October 24, 2024
Unprompted review
Smooth process
Smooth process from start to finish. I didn't have to haggle as I was offered a fair price. Funds were in my bank the same day. Would highly recommend.
October 15, 2024
Unprompted review
Extremely efficient and excellent…
Extremely efficient and excellent customer service. I highly recommend you
September 6, 2024
Unprompted review
Pleasantly surprised!
Pleasantly surprised how quick my money went into my account. Very professional. I will certainly use them again in future.
September 5, 2024
Unprompted review
GREAT COMMUNICATION
GREAT COMMUNICATION . SPEEDY PAYMENT . VERY GOOD PRICE PAID . BIG THANKS TO JONATHAN .
August 20, 2024
Unprompted review
have dealt with Platinum Trader…
I have dealt with Platinum Trader before and I have never been disappointed.Fast friendly service!
July 17, 2024
Unprompted review
Honest and reliable
Used multiple times.
Fast, honest and reliable service each and every time.
March 5, 2024
Unprompted review
Make sure you weigh your jewellery items before sending
I checked this company on Trustpilot and saw that it had several good reviews before deciding to proceed. I have to say that I am disappointed. I knew the price at which my jewellery should be valued as Platinum Trader display on their website what they offer per gram for each precious metal. I weighed everything prior to sending and was shocked by the low offer so I was then offered a higher amount which still fell far short so I explained that I knew what the offer actually should be and sent a message showing how I'd worked out the total price. Unsurprisingly, I was then offered that very amount. I also had to chase up the payment into my bank account, even though they advertise immediate settlement. I would be very careful if you decide to sell your jewellery to Platinum Trader.
March 8, 2024
Unprompted review
Reply from Platinum Trader
We are very sorry you feel you have had an experience that did not meet your expectations. Your items were received at our offices on the morning of Friday 8th March. The items were assessed and tested and an offer was made to you within hours of receipt. You were not happy with the initial offer and we agreed to pay you what you wanted for your material. As it was a Friday you were informed that cleared funds may not show in your account until Monday 11th March. We do not advertise immediate payment. Due to banking security protocols we work towards payment within 24 hours of receipt but advertise 48 (business) hours. Cleared funds were in your nominated bank account by 1200hours on the Monday. During our conversations you mentioned you wanted to keep a couple of items of jewellery for sentimental reasons which we totally understood. These items were returned to you at no cost to you which is part of our normal business offering. You achieved the price you wanted for your jewellery, with cleared funds in your account the next working day and took advantage of our free postage and returns system.
In the circumstances we are disappointed you felt the need to post this review. However we thank you for your business.
Great communication and fast payouts
Great communication and fast payouts
I would hight recommend this efficient and trustworthy company - A well deserved 5 stars
Thanks again guys
January 26, 2024
Unprompted review
service is quick an hassle free
Platinum traders' service is quick and easy, with no hassle at all; with just a simple click and a bit of information, I was able to send my unused gold directly to Platinum Traders, who were quick to assess and value the gold with competitive pricing and send the payment within minutes of it being settled so I would highly recommend.
Thank you for your business
January 25, 2024
Unprompted review
Brilliant fast reliable service
Brilliant fast reliable service , would highly recommend this company .
January 18, 2024
Unprompted review
Very pleased with service.
Very pleased with service.
Always quick to respond to enquiries and valuations.
January 12, 2024
Unprompted review
Trusted dealer
Good prices, free insured postage and good communication. The process is quick and simple, fast direct payment.
January 30, 2024
Unprompted review
I sold some unused Gold jewellery to…
I sold some unused Gold jewellery to platinum trader, they were very helpful on the phone. I filled out the form on their website and got paid more than I expected within 24 hours of them receiving my material.
January 19, 2024
Unprompted review
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