Backbone Labs, Inc. Reviews 314

Good product and very good and responsive warranty support

My experience with the Backbone, including that I bought one since December last year was great, especially the customer support whenever an issue with the gadget arised, yet I experienced it. Regardless of the amazing customer support and effective communication, I do hope that the Backbone controller will receive more tuned fixes and improvements to it, as there are some cases from that gadget where there are chances of causing malfunctions like I have two times on the left side of the controller that it didnt work moderately well after three months of use, which lowers the interest of using the controller for other customers, including myself, yet I honestly appreciate for the warranty claims when the controller is starting to be defective. Henceforth, I hope everything for the Backbone will continue to pour in a lot of workmanship and logistics to provide better gaming experience, reliability and usage to many mobile users like myself, to enjoy the controller and keep the product in good shape for everyone, and keep the customer support ready and active to serve for their customers at its very best.

The company did well on helping me get my backbone replace since mine had an issue with the buttons. I was able to summit my replacement request, so I’m extremely happy. I been using back bone products for 3 years now

Top tier controller that is more ergonomic and higher quality than competitors I’ve tried (Razer Kishi). Customer service is fast and incredibly lenient.

they’re so nice i have a little issue with my controller and since i live outside the supported regions they sent me a new one without asking me to ship the old one back! best mobile controller don’t hesitate to buy!!

Great external controller and it has multiple different ways to trouble shoot if you are having software issues!

Hey The way they had worked with me was excellent

Premium controllers combined with top tier customer service. Had a problem with my v1 controller a few days before warranty expired and they approved my rma same day. They even sent me a v2 on top of that.

All went smoothly and professionally.

Easy and concise

Very responsive staff, i have mistakenly ordered a wrong item, their staff handled it very professionally and offered me free replacement. Excellent experience

I’ve purchased a few Backbones, luv them but the left side of one gave out after 8months, Amazon wouldn’t help but Backbone did. A simple form request to support and my Amazon receipt and they sent me a return label. Its in the mail rt now, hoping for a repair or replacement. Easy & speedy support, would buy from them again 👍

Great Service! the Best On The Word They Make me So Happy Fr! I play Cod Mobile Every Day And I used Backbone controller i dont have Wolrd for described This!

They were so helpful . They did best for the customer

Customer service is very professional, friendly and helpful.

Backbone realised they had withdrawn money from my bank account in error and they swiftly credited my account with all monies taken , they were very supportive and pro active, good result.

Really good company, product and after support are flawless.

Handled my situation in a timely matter

The overall experience was great.
I got rapid reply from the support team especially they manage to search my invoice number within a day. The whole process was smooth and I really appreciate their efforts.
Thanks again.

A family member gave me one of these controllers as a gift. I needed to exchange, the service at backbone made it clear how to process my return/exchange and updated me every step of the way from when they received my item to when they sent out the replacement. I feel confident the company stands behind their product and will purchase more of their controllers as needed. A+++ customer service team.