There is a woman Paula who took her tym to email me assuring me to about how sorry she is concerning the incident. My account will be refunded according to her , I really appreciate as soon as it... See more
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See what reviewers are saying
I still haven't received the refund promised to me last March 27, but I received another email from Kurt that it's being processed again. What happened to the previous Escalations Team Member Alero? A... See more
GIVE YOUR MONEY SOMEWHERE ELSE I was just tasked to rate this only 4-5 for me to be able to get my refund cause there was no direct way to cancel the membership (that I didn’t even want to be par... See more
I cannot tell you how pleased I am with the help I received from Imani . He was able to take initiative and solve my concern. He communicated his help I With clarity and expedition. Thank you for you... See more
4.1
Great
373 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
How they could go about making…
How they could go about making deductions on my account without my prior authorisation is mind boggling.
May 3, 2026
Unprompted review
As soon as I made an order I received…
As soon as I made an order I received an email that stated that I would be charged for a membership. I contacted the support team and they ensure me that it will be canceled without affecting the purchase. I will update my review as soon as I receive my order and the membership payment is finalized.
Update 06/05/2026
Still haven't received any information about my case. Instead I have just received an email that stated:
"Thank you for taking the time to leave a 3-star review. If there’s anything we could have done better, we’d really appreciate your feedback. And if you feel your experience changed after our last interaction, you’re welcome to update your review if you wish, as your feedback will be greatly appreciated.
If you agree, please let me know so I can finalize your case promptly. Your support means a lot to us, and we want to ensure your case is fully resolved"
A review without action taken and requesting all the about it doesn't sound helpful to me.
I'm waiting for my order and my "case to be finalized"
May 3, 2026
Unprompted review
The experience was decent
The experience was decent. Whenever I had an issue, they tried to help and find a solution. They are supportive and responsive.
April 28, 2026
Unprompted review
Company try to improve and solve my…
Company try to improve and solve my situation which was unexpected
April 28, 2026
Unprompted review
Thank for help
When you finally help me, I will be able to say thank you very much for your efforts.
April 27, 2026
Unprompted review
The wors
They lied, manipulated and i didn’t get my money back . They want me to write a positive review before they submit my money.They don’t answer questions you ask and go around the bushes. I am disappointed and not satisfied.
April 22, 2026
Unprompted review
Emily helped me solve my problem
Emily helped me solve my problem, as soon as she heard about my case
April 15, 2026
Unprompted review
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent experience. Everything was handled professionally, and the level of support exceeded my expectations. The process was smooth.
March 1, 2026
Unprompted review
Have a good experience
Have a good experience. Thanks for escalated in my case.
March 28, 2026
Unprompted review
Thank you escalation team for your…
Thank you escalation team for your quick response.I would definitely recommend your company to my friends and family
March 21, 2026
Unprompted review
Thank you, Escalation Team
I faced an issue with the subscription, and the escalation team was able to resolve the problem.
March 15, 2026
Unprompted review
Diamond is in contact with me and is in…
Diamond is in contact with me and is in the process of resolve my issue of the points and the subscriptions. Diamond is trying to help
March 4, 2026
Unprompted review
Thanks to the Escalation PlayPro Vip…
Thanks to the Escalation PlayPro Vip Staff for solving the registration and refund problem
February 10, 2026
Unprompted review
Claire helped me,Issue is being handled…
Claire helped me,Issue is being handled by Clsire or Escalation team are responsive
February 9, 2026
Unprompted review
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