PlaytestCloud Playtesters App Reviews 160

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the process simple, easy, and enjoyable, especially for those who love gaming. Many appreciate the variety of games available for testing and the prompt payment for their efforts, often within a few days. The app is also well-regarded for its ease of use and helpful features. However, some customers also noted issues with the response time, specifically regarding the frequency of test opportunities and the qualification process. A few people reported not receiving any test opportunities despite completing their profiles, while others experienced problems with payouts or being removed from the program after extended participation.

What people talk about most

User experience

Consumers find the user experience to be positive. Many reviewers describe the platform as simple, easy to... See more

Payment

Reviewers highlight positive aspects of payment. Customers consistently report being paid on time, often... See more

Application

Customers had positive experiences with the app, often describing it as a "good app" and "really great" for... See more

Product

Reviewers mention positive feedback about the product, particularly enjoying the opportunity to test various... See more

Response time

People report ambiguous experiences with response times. Some customers praise the support team for quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been playtesting for them on and off about 2-4 years and its been a great experience. I've had a couple of playtests rejected but when I appealed they would recheck and accept them or explain why... See more

Company replied

Rated 4 out of 5 stars

Joined them & honestly some surveys are awful but some are genuinely fun. Compared to others like scrambly or freecash the cashback is slow but they seem to actually take time to review your responses... See more

Company replied

Rated 4 out of 5 stars

You do get your payout, just make sure you read the rules and dont make a mistake and mess up. I've been paid out for all the games I've played except one, for reason of my mic was muffled (not sure h... See more

Company replied

Rated 4 out of 5 stars

Joined them & honestly some surveys are awful but some are genuinely fun. Compared to others like scrambly or freecash the cashback is slow but they seem to actually take time to review your responses... See more

Company replied


Company details

Written by the company

Get paid to playtest games on PC, mobile and Steam.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

160 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Please remove my review

Please remove this review, there was an error on my behalf.

April 2, 2025
Unprompted review
PlaytestCloud Playtesters App logo

Reply from PlaytestCloud Playtesters App

Hi there! This does sound frustrating, however it does not relate to PlaytestCloud. With PlaytestCloud, testers do not accumulate points. Instead, the reward amount in USD is in the invite email and that amount is what they earn. As a result of this review being related to another service, we have flagged it for not being relevant to PlaytestCloud.

Rated 1 out of 5 stars

Probably a scam

Have been signed up for more than 3 months and aven't got any offers, although they are very eager to collect every last bit of info about you.

April 1, 2025
Unprompted review
PlaytestCloud Playtesters App logo

Reply from PlaytestCloud Playtesters App

Hi there, we're sorry to see this review. If you haven't done so already, we advise that you contact us at help@playtestcloud.com so that we can check out your profile. We will need to check your qualification/subscription status. Do bear in mind that your location will impact the frequency of invites - if this was the case for you, you will have been informed in your sign-up email. Best, Team PlaytestCloud

Rated 1 out of 5 stars

Beware of this company

Beware of this company. They collect your data literally everything. Location, name everything. Then you are not eligible for any job with them. I gave about 10-12 reasons and goals that I achieve while playing. And they reject every time telling me that I do not qualify because I did not present enough goals while playing.

February 6, 2025
Unprompted review
PlaytestCloud Playtesters App logo

Reply from PlaytestCloud Playtesters App

Hi Michal! We take user privacy very seriously and follow all relevant data protection regulations. Our app only collects the necessary data to provide a great user experience, and we are fully transparent about this in our privacy policy which you accept upon joining us.

As for your playtest results, we always encourage our testers to write us at help@playtestcloud.com if they think they have been incorrectly reviewed. If you haven't done that, please contact us and we'll happily have a second look at your participations.

Rated 5 out of 5 stars

Good experience,nice game

Good experience,nice game

February 4, 2025
Unprompted review
PlaytestCloud Playtesters App logo

Reply from PlaytestCloud Playtesters App

Hi there, thanks for the five stars! If you ever have any questions about playtesting, please feel free to contact us at help@playtestcloud.com. Happy gaming!

Rated 1 out of 5 stars

Dogshit registration

Dogshit registration, for some undisclosed reason I am my eligible to test. They cant tell you why you cant test but they are happy to take all of your info.

January 19, 2025
Unprompted review
PlaytestCloud Playtesters App logo

Reply from PlaytestCloud Playtesters App

Hi Joe,
We're sorry to hear that you won't be able to join us. Rest assured that if a player is ineligible to create an account on our site, we do not retain any of their information. We comply with strict online privacy laws, including the GDPR, to ensure that all personal data is either securely handled or properly discarded.
If you have any concerns about data privacy or our policies, feel free to reach out. We appreciate your understanding and hope to welcome you in the future!

Rated 1 out of 5 stars

PlayTest: Would not recommend

Sure, it pays out to PayPal… DEBIT CARD, so you have to get a PayPal debit card (with PayPal debit card fees) to be able to spend the payout. I would not recommend PlayTest to anyone.

November 1, 2024
Unprompted review
PlaytestCloud Playtesters App logo

Reply from PlaytestCloud Playtesters App

Hi Tina, this isn't correct and I'm sorry for any confusion. We have the following reward options:

• Virtual visa cards
• Virtual gift cards
• PayPal payments, which go straight into your PayPal account, rather than onto a card.
• Charity donations

If you received the funds but PayPal isn't allowing you to withdraw or access the funds, that sounds like a PayPal issue. I hope you're able to get it sorted!

Rated 1 out of 5 stars

Now a scam I think .

I don’t know what they’re up to , but I was sent email after email, either preparing me for various playtests on certain days , actually giving days to keep times free for testing , or to keep my profile updated etc etc , when in reality I haven’t received one playtest in the five years of emails . A waste of time . Possibly a scam , possibly information gathering . Just avoid them .

October 8, 2024
Unprompted review
PlaytestCloud Playtesters App logo

Reply from PlaytestCloud Playtesters App

This sounds like an awful experience and I'm really sorry. The email series you received is our way of sharing helpful hints, but unfortunately we can't guarantee everyone who is accepted will be sent requests. Our customers select exactly who they need for each playtest, and it's possible that your profile just hasn't fit a playtest in your region or demographic yet.

Rated 1 out of 5 stars

Used to be good 1-2 years ago but is…

Used to be good 1-2 years ago but is now a scam. This year they started having dodgy errors with their app when it wouldn't let you complete tests but would still upload most of it, so you would do the work, but for free. Reported this but was brushed off with them blaming my phone. Changed my phone, then they said they had no idea what was happening. Once they fixed the issue I tried testing again and surprise surprise, I realized they stopped paying. Completely! They claimed something was wrong with every test. Something else every time. Oh, you should speak up more; oh, there was a noise; oh, change your headphones. Every single test! Not sure what happened to them but they are now a scam company.

September 20, 2024
Unprompted review
PlaytestCloud Playtesters App logo

Reply from PlaytestCloud Playtesters App

Andrea, this is absolutely not the way we do business and I want to apologize for your experience. We can tell you that if a tester isn't paid or a video is marked as incomplete, it is NOT delivered to the customer. We don't expect anyone to work for free and while we've significantly increased our quality standards for playtest videos (with regards to audio, clarity of voice, internet connection speed) it's also possible there was a technical issue.

If customers can't hear your "thinking aloud" during play, or they can't see your screen, unfortunately the test is not usable. We'd be more than happy to look into your account and check your technical issues if you contact our support team: help@playtestcloud.com.

Rated 2 out of 5 stars

Shady, and randomly stopped paying

I did few tests, and they went fine. Then they started giving me longer tests that supposedly paid more, and twice in a row they told me they "couldn't understand me" and didn't pay me. The second time I had even made test recordings for myself beforehand to make sure they could easily be heard. They could understand me fine in all my other tests, and then somehow couldn't pay the big tickets. As far as I'm concerned, they still owe me for 2 hours of my time. Stay far away.

June 1, 2024
Unprompted review
PlaytestCloud Playtesters App logo

Reply from PlaytestCloud Playtesters App

So sorry you had this experience! We have increased our quality standards for playtest videos (with regards to audio, clarity of voice, internet connection speed). Each video is checked by our team for meeting these standards.

If customers can't hear your "thinking aloud" during play, or they can't see your screen, or if there is significant lag, unfortunately the test is not usable. If a test is marked unusable and not paid, it is NOT given to the customer. We don't expect anyone to work for free.

If you feel you completed the test and met the quality standard, we'd be more than happy to look into things. Please contact help@playtestcloud.com.

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