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Rated 1 out of 5 stars

Is fake i wine £2300 been deposited about £400 Try to withdraw won’t let me try to contact it said we away come back soon I keep email for 1 weeks now no answer today they contact me back it said th... See more

Rated 5 out of 5 stars

Enjoying my time on Toro so far! Overall great experience! Very good layout and exciting games as well Customer service is extremely knowledgeable and friendly!!! My experience with Rober... See more

Company replied

Rated 1 out of 5 stars

Very bad costumer service!!!! I won £700 pound and and i did a withdrawl with ApplePay wich should take 1-2 days but j have waited now over 6 days and i have emailed them 5 times without any answers….... See more

Rated 2 out of 5 stars

Honestly gutted at how poor the customer service is.been waiting almost two weeks for a measly £30 withdrawal answered all there questions sent my info twice now and not one reply to my question.live... See more

Company details

  1. Online Casino or Bookmaker

About Playtoro

Written by the company

PlayToro is an online casino with over than 3,000 top casino games, online slots, jackpot games and live casino at PlayToro.
Enjoy our special welcome bonus and more.
Visit us here - https://playtoro.com/

Please note that our CS is handled by our Network Skillonnet.
For any queries, please contact us first through our Facebook page (PlayToro) so we can make sure your issue will be taken care by CS within 48 hours.

Contact info

1.8

Poor

TrustScore 2 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don't deposit 1p on this rigged site…

Don't deposit 1p on this rigged site casino everything is scam rigged you well lose all your money rtp is 0 listen and take my advice stay well clear or close account asap orelse you will be shafted close your account asap using cheap Malta base to scam you 100s of pounds take my advice very seriously

November 26, 2025
Unprompted review
Rated 4 out of 5 stars

site is a bit buggy and had to clear my…

site is a bit buggy and had to clear my cache a few times as it would hang when making a deposit othewise it would get 5 stars, games played well and rtp seemed fair. cashed out £500 from a £50 deposit and was in my bank 24 hours later with no fuss.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

No reason at all to play on this site.

No reason at all to play on this site. Its buggy, lagging out, hard to contact support, keep getting logged out every 15-20 min. Had trouble to withdraw 1000eur. There is alot more trustworthly sites.

December 16, 2023
Unprompted review
Playtoro logo

Reply from Playtoro

Thank you for your message. In order for us to assist you, please provide your username registered on our site. We will get in touch with you and help you out.

Best regards,
Playtoro Team.

Rated 3 out of 5 stars

Great choice of games, fast payout

Great choice of games, processed my withdrawal in less that 24 hours. Great payouts as well. Deposited £100 withdrew £1000. Would definitely recommend.

Edit: I have now been locked out of my account with no way to get access to my new winnings.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Very good casino

Very good casino , had winnings of £600 with only £40 pounds deposited .
They were very quick processing my documents verification and also very quick processing my withdrawal . Requested to withdraw and after some hours it was approved and money in my account . Thank you play toro and keep up the good work .

November 21, 2023
Unprompted review
Rated 1 out of 5 stars

Worst site ever- stay away

Worst site ever- absolutely impossible to get in contact with their support.
After creating my account and making my first deposit I expected to receive a bonus as per the offer on their front page..
I did not get the bonus, and afterwards discovered I had received a mail stating that I was not allowed any bonus.. problem being I already deposited before seeing this mail.
Had to go through a lengthy process which took over a week to get my money back..

Not a serious casino in any way. stay away!

May 7, 2023
Unprompted review
Rated 1 out of 5 stars

Did a deposit of 50 euro

Did a deposit of 50 euro. They took my money and wont let me on to the site due to some error. It says contact support, which i did. No response on emails and was waiting 4 hours on live chat without any response.

My money is stolen, period.

Edit: 3 months later, still no response

DONT USE THIS SITE

May 3, 2023
Unprompted review
Playtoro logo

Reply from Playtoro

Hello, Mattias!

Thank you for your message and feedback, it's very important to us. In order for us to help you resolve the issue, please write your username on our website in the comments. Or send it to us at support@playtoro.com. We will respond to you promptly and do our best to assist you as soon as possible.

Playtoro team

Rated 1 out of 5 stars

Dont! Just avoid

Took days to reply to messages,
Ended up needed to get it's Facebook marketing team to call the office as they where horrified by the lack of response i was getting!

Months later! And i mean months!

Wont open fully because it wants to ask me what my disability is and how long i have it for because i have pip payments! I only sent a bank statement as proof of fulltime job income! NONE OF THEIR BUSINESS WHAT SO EVER ABOUT MY DISABILITY! NONE!

now
Wont close my account after asking 5x

AVOID!

March 20, 2023
Unprompted review
Rated 1 out of 5 stars

DONT USE THIS SITE!!!!!!

Agree with everything on here. Its a site who block you from withdrawing winnings and dont respond to any emails/chats. Thinking there must be laws about this even if theyre hiding their business in malta. DONT USE THIS SITE!!!

March 9, 2023
Unprompted review
Rated 1 out of 5 stars

ive been messed about so much…

ive been messed about so much site,after giving them all they asked for 5 days later and now still no withdrawal.DO NOT WASTE MONEY ITS A RIP OFF!!

October 31, 2022
Unprompted review
Playtoro logo

Reply from Playtoro

Dear Julie, it is very sad you keep on writing these kind of reviews with false allegations. CS has tried to reach out to you many times for you to provide the documentation requested as per regulation, so they can process with your payment. Without you sending the documentation, nothing can be done. We are a regulated Casino brand and do not act against regulation. We will be very pleased if you can reply them the soonest. Thank you very much

Rated 1 out of 5 stars

Just impossible stay away.

Just impossible stay away.
Its impossible to get any documents approved for prof of address, i sendt them a bill for my house insurrence showing full name, in colors, full address, company name, and less then 2 weeks old and it still got refused, do your self a favor and dont go anywhere near any casinos from skill on net you will never be able to withdraw a win since you can never get approved.

And you can forget all about support, not once have i ever recived a reply to any e-mail sendt to any skill on net casinos, and no one ever speak on chat thats something you can try even before opening an account to see just how bad this place is.

October 4, 2022
Unprompted review
Playtoro logo

Reply from Playtoro

Dear Michael, We regret you have encountered issues when downloading your documentation. Please note that our Customer Support is handled by our Network Skillonnet and not by ourselves. However, we ran a Facebook page (PlayToro) for our players where we are available 24/7 and take care of any issues players might have, making sure their issues or questions are answered, taken care and solved the same day. We took note of your complaint and have contacted our network for further explanations in this regard. Thank you in advance, The PlayToro Team

Rated 1 out of 5 stars

Bad experience

Bad. Won an amount and can’t withdraw? Every email I send comes back saying it’s not the right email even though I’ve got it off their site. Not happy at all with looking at these other reviews I’m getting a feeling that the site is fake ! Takes our money but won’t pay out what they are owe !!

July 6, 2022
Unprompted review
Rated 1 out of 5 stars

opened an account and deposited 200…

opened an account and deposited 200 euro had a win 1000x win on slots and after some more lucky play tried to cash out 5000 euros. Sent docs and got an email saying account is verified but still will not let me cash out have tried multiple times to contact support and all messages are ignored. I will soon be opening a case with the MGA regarding the lack of transparency and communication here. I have done it before with success at other casinos. I encourage everyone else here to contact the MGA.
immaxxx

June 27, 2022
Unprompted review
Rated 1 out of 5 stars

Is fake i wine £2300 been deposited…

Is fake i wine £2300 been deposited about £400
Try to withdraw won’t let me try to contact it said we away come back soon I keep email for 1 weeks now no answer today they contact me back it said they need my Apple Pay account with full details guess what bank contact me they try to link my Apple Pay or something that so bad

June 24, 2022
Unprompted review
Rated 1 out of 5 stars

You are an embarrassment to your family…

You are an embarrassment to your family if you join this site, they have bots running live chat so it isn’t live at all, pay outs don’t exist, if they even have staff they should be ashamed of themselves.. you deserve everything that illegally happens to you with this site. Avoid at all costs

June 17, 2022
Unprompted review

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