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Plaza Japan Reviews 7,420

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TrustScore 5 out of 5

4.8

Hobby Store
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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality, accurate descriptions, and competitive pricing. Many consumers are particularly impressed with the efficient delivery service, noting that items arrive quickly and are exceptionally well-packaged, even for international shipments. The ordering process is frequently described as easy and straightforward. However, some customers also noted issues with unexpected additional shipping charges upon delivery, which they felt were not clearly communicated upfront. A few other people also felt that their orders were significantly delayed or that they received incorrect or damaged items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the wide selection of... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Order

Users describe positive interactions with order. Many customers praise the easy transaction process, fast... See more

Price

People report positive experiences with price, often finding competitive pricing and good deals on items that... See more

Quality

Consumers consistently find the quality of products to be positive. Many reviewers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb, 100% excellent. Have preordered items and have been always delivered. Always brilliant, never had any issues with any of my orders. Items are always extremely well packaged and in-stock items... See more

Rated 5 out of 5 stars

The model train I ordered was accurately described and competitively priced. Standard shipping to the UK was swift (eight days) and the item was, as usual, well packaged. The model is well construct... See more

Rated 5 out of 5 stars

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companie... See more

Rated 5 out of 5 stars

This company is awesome! They have wonderful products and the best customer service! I paid for a product last year and it arrived recently. A cash on delivery charged was added to it AFTER I had al... See more

Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful

I rarely leave reviews online.
But this website deserves a few kind words.

1.First of all, I’m from Ukraine, and the fact that—unlike many American and European websites—they offer direct shipping for a reasonable price.
2.The prices are very nice, compared to various stores that resell Japanese goods or simply raise prices for the local market.
3. Delivery might take a little while, but that’s not a problem for me, since the two packages I ordered from this site arrived in perfect condition.
4. I ordered several food items, and they all arrived fresh, with expiration dates that didn't even come close to being up.

But there are two things I'd like to improve

1. Please update the items that are out of stock more often; there are a lot of great items that have been out of stock for a very long time.
2. I'd like to see more options in the Tea and Coffee section.

Every other aspect is fantastic. I’ll definitely be ordering from you regularly.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fast & smooth order

Fantastic website & easy to order the products. The wide range products & the price is affordable. Although not well packaged, there’s some dented on the product box overall is ok received the product in good condition. For sure will order again.

April 18, 2026
Rated 5 out of 5 stars

perfect

arrived quickly to the UK, items all perfect and packaged well!

April 28, 2026

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