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Plaza Japan Reviews 7,420

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TrustScore 5 out of 5

4.8

Hobby Store
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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality, accurate descriptions, and competitive pricing. Many consumers are particularly impressed with the efficient delivery service, noting that items arrive quickly and are exceptionally well-packaged, even for international shipments. The ordering process is frequently described as easy and straightforward. However, some customers also noted issues with unexpected additional shipping charges upon delivery, which they felt were not clearly communicated upfront. A few other people also felt that their orders were significantly delayed or that they received incorrect or damaged items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the wide selection of... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Order

Users describe positive interactions with order. Many customers praise the easy transaction process, fast... See more

Price

People report positive experiences with price, often finding competitive pricing and good deals on items that... See more

Quality

Consumers consistently find the quality of products to be positive. Many reviewers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb, 100% excellent. Have preordered items and have been always delivered. Always brilliant, never had any issues with any of my orders. Items are always extremely well packaged and in-stock items... See more

Rated 5 out of 5 stars

The model train I ordered was accurately described and competitively priced. Standard shipping to the UK was swift (eight days) and the item was, as usual, well packaged. The model is well construct... See more

Rated 5 out of 5 stars

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companie... See more

Rated 5 out of 5 stars

This company is awesome! They have wonderful products and the best customer service! I paid for a product last year and it arrived recently. A cash on delivery charged was added to it AFTER I had al... See more

Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Website was easy to negotiate

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companies deliver to me. And this was with the cheapest postage option! VERY impressed.

March 19, 2026
Rated 5 out of 5 stars

Great company

Great company. Superb timely service. I have ordered many KATO items over the past year and without fail they have arrived in excellent condition. Care and attention to the packaging done well. Communication and ease of payment great. Thoroughly and unreservedly recommend. Paid one day dispatched and delivered next day UPS good also
KATO trains the best product

March 18, 2026
Rated 1 out of 5 stars

I was charged an additional $32.70…

I was charged an additional $32.70 (Customs fee) by UPS before they would hand over package. I don't recall seeing anything about this additional charge anywhere in the checkout process because had I seen it I would not have ordered. The only reason I didn't refuse the package is because my daughter wanted these items from here.

March 19, 2026
Plaza Japan logo

Reply from Plaza Japan

Hello Jackie,

Thank you for your review. We're sorry to hear you had an unsatisfactory experience with us.

As shown on our shipping information page, orders to the USA have required import payments since August 2025, following a sweeping tariff for imports from most countries as well as the removal of De Minimis exception for low value packages. On our website, we specify that, for US customers, FedEx is currently the only shipping option we provide where we will collect the import tax upfront.

Other couriers will calculate based on their own guidelines after your package enters the country and subsequently invoice you.

Unfortunately, this is out of our hands, but we will do our best to make clearer that all USA-bound packages are subject to tariffs.

Best Regards
PlazaJapan

Rated 5 out of 5 stars

Thank you so much. Plaza Japan

It's my first import figure. And Did not disappoint. Plaza japan is 🔥🔥🔥 100% authentic and very careful with the packaging. My figure arrived without any scratch or bent on the box. Legit seller. Trusted 💯

March 19, 2026
Rated 5 out of 5 stars

Great Experience Overall

Even though the order took a week to process (they apologetically stated due to issues on their back end), once processed the items came faster than expected (2 days) even with the lowest shipping cost option (UPS), and the products arrived in Singapore in perfect condition! A few items I needed they didn't have stock, but they still have a great variety of products that I could get and price was really good, with additional promo codes! Will definitely buy from them again in future.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Best RC site for Kyosho parts

This is the best site I have found for all the rare RC parts I need. More often than not have the parts in stock, and they are always reasonably priced. Shipping is also fair from Japan to the UK and always arrives immaculately packed and within a week or so.

March 18, 2026

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