Plaza Japan Reviews 7,420

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality, accurate descriptions, and competitive pricing. Many consumers are particularly impressed with the efficient delivery service, noting that items arrive quickly and are exceptionally well-packaged, even for international shipments. The ordering process is frequently described as easy and straightforward. However, some customers also noted issues with unexpected additional shipping charges upon delivery, which they felt were not clearly communicated upfront. A few other people also felt that their orders were significantly delayed or that they received incorrect or damaged items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the wide selection of... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Order

Users describe positive interactions with order. Many customers praise the easy transaction process, fast... See more

Price

People report positive experiences with price, often finding competitive pricing and good deals on items that... See more

Quality

Consumers consistently find the quality of products to be positive. Many reviewers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb, 100% excellent. Have preordered items and have been always delivered. Always brilliant, never had any issues with any of my orders. Items are always extremely well packaged and in-stock items... See more

Rated 5 out of 5 stars

The model train I ordered was accurately described and competitively priced. Standard shipping to the UK was swift (eight days) and the item was, as usual, well packaged. The model is well construct... See more

Rated 5 out of 5 stars

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companie... See more

Rated 5 out of 5 stars

This company is awesome! They have wonderful products and the best customer service! I paid for a product last year and it arrived recently. A cash on delivery charged was added to it AFTER I had al... See more


Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

PLAZA JAPAN: one of my reference site on the Web

PLAZA JAPAN is quite helpful to find a number of kits manufactured in Japan, which can sometimes be hardly found in Europe. The Website is quite friendly and easy to use ; passing an order is a fast process, and then, notifications are given about its status. Delivery took place in a quite reasonable lead-time. All the items were in a pretty good shape, quite correctly protected in the parcel.
I shall come back for sure !

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

4*-5* rating

Box was packed really nice. Was a bit slow replying back to me, but it all worked out.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable

Very good communication ! Were able to put extra item to my first order. Shipment very well packed.
and only few weeks. postal charges also reasonable,
articles are very well received, very happy with these
items, wanted them already for a very long time.
Greetings chris

December 19, 2025
Rated 2 out of 5 stars

RIDICULOUS

The package came yesterday, but UPS wouldn't give it to me, because he said I had to pay $27 for tariff charges. He said to pay it online. When I went online, it only charged me $15.50. But that's a lot. I didn't know it was going to come from Japan and I had to pay more, as I am in the United States. Next time, I'm going to have to be more careful. These costs are ridiculous.

March 26, 2026
Unprompted review
Plaza Japan logo

Reply from Plaza Japan

We are very sorry that you have been disappointed by this experience, and understand the frustration of importing goods. We hope that you enjoy your order despite the unfortunate tariff fees.

Best Regards,

Plaza Japan

Rated 4 out of 5 stars

My First Purchase

1st time buyer from the USA and everything was nearly perfect! Plaza Japan had the N scale JR train I wanted. It arrived well packaged and quicker than I expected - it took two days from Japan! However, Plaza Japan took 6 days to fulfill my order, Plaza Japan is not the cheapest, check other markets for lower price. the shipping cost was good, but be aware that you should choose the delivery option that has the import fees included especially shipping to the US. Again, look elsewhere first since some seller will include the import fee into their shipping price and some will have free shipping. Plaza Japan does have a lot great stuff and would probably order from again (if there is no other option).

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Well done

I placed a large order, the communication was smooth and Plazajapan where most helpful and communicative at all times.

Good work, highly recommended

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

My Go-To Shop for Mini 4WD Upgrades

We had a great experience ordering our Tamiya Mini 4WD parts from Plaza Japan. The selection was impressive, they had almost everything we needed, from chassis and bearings to upgrade parts that are cheap compared to our local store.

Shipping was faster than expected, and all items arrived well-packed and in perfect condition. We also appreciate how clearly everything was listed on the site, which made it easy to find exactly what I needed for my setup.

Prices were reasonable, especially considering the quality and authenticity of the parts. Overall, very reliable service—definitely a go-to shop for Mini 4WD enthusiasts. I’ll be ordering again soon!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Superb, 100% excellent. Have preordered items and have been always delivered. Always brilliant, never had any issues with any of my orders. Items are always extremely well packaged and in-stock items are delivered really quickly despite being in Japan! Great items too. Very happy. Thank you. Really awesome, great reliable company.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Mafex 075

Recently ordered the Mafex 075 Spider-Man and it arrived extremely fast!! I live in Michigan and it arrived in like 3 days, and it wasn’t the CT KO either it was the genuine product. Very very happy with my time and the experience.

March 20, 2026
Unprompted review

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