plexusfreight.com Reviews 

118
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are described as professional, efficient, and always willing to assist with any needs. Many reviewers highlight the exceptional communication and speedy responses, making the entire process feel stress-free, clear, and well-managed from start to finish. People frequently note the reliable and fast delivery service, with shipments consistently arriving on time or even earlier than expected, often exceeding initial expectations. There is a strong consensus among customers regarding these positive aspects, with no recurring themes of dissatisfaction or significant issues reported across multiple reviews.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their efficiency, helpfulness, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient and swift delivery of goods.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as efficient, helpful,... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Georgia, Glen and the team have given us complete confidence sine our first shipment with them. They provide an excellent service and standards never drop. Georgia keeps in touch and nothing is too mu... See more

Rated 5 out of 5 stars

Plexus Freight offer a wonderful service - speedy and competitive quotations, and excellent communication. We have used them for years now to import from Germany to UK, and they have never let us dow... See more

Rated 5 out of 5 stars

Absolutely amazingly efficient! Emma was so quick getting back to me and made the whole (daunting) process unbelievably easy. We were kept updated throughout and the shipment even arrived a few days... See more

Rated 5 out of 5 stars

The service provided by Plexus was outstanding. Clear communication from my first point of contact and updates throughout the whole shipment. Price was very competitive for the transit time achieved!... See more


Company details

  1. Freight Forwarding Service
  2. Logistics Service

Written by the company

Plexus Freight provides Worldwide freight solutions using road, air & sea. For over 25 years we have been working closely with our clients to provide industry-leading freight and logistical services from our Bristol base. Our business revolves around four basic ways of working, setting us apart from the rest. QUICK RESPONSE, EFFICIENT, EXPERIENCE & ACCOUNTABILITY. Our dedicated team of logistical professionals work around the clock, assisting clients with imports, exports and cross-trade movements. We’re the UK freight forwarding company you can trust. We offer first-class door-to-door shipping solutions that make us integral to our customer’s supply chains.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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4.9

All reviews

(118)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the First Time We have Worked…

This is the First Time We have Worked with Glen & his Team and will be definitely working with them again and again they are a Slick and well organised Organisation definitely took all the stress off the new way off importing away from us..

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent logistics service

Needed to move 16 tonnes of non palletised and non stackable material from DE to UK for a project at a customer's location. Plexus made the process very easy and very prompt. Information and communication was first class as was the service from start to finish.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

We have used Plexus for a number of…

We have used Plexus for a number of projects over the past couple of years now and we cannot recommend Glen and his team enough. Always super helpful and keeps us updated through every step of the process.
10/10 service, 5 stars isnt enough!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with! Communication is excellent with updates all along the way until the items are delivered. Pricing is also competitive. What's not to like.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

I did not need to worry about anything.

We've been using Plexus for a few times a year for several years now.
We are happy with your service this time.
Last time, it took time to get ETA but this time was really smooth.
I did not need to worry about anything.
Response is always quick and gave us reasonable quotes.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and communication

First time using Plexus for a shipment from Italy to UK, everything went well and communication is very good, fast replies and keeping you informed all the time about your shipment. Price was competitive, and service level is great.
I'll definitely use them for next shipments.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Kate from Plexus Freight

Kate from Plexus freight has been a pleasure to deal with, the email communication is fantastic regarding our collections from Spain, we are kept informed of the progress at all times She and her colleagues have a very professional approach to freight.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

EU Import

Great Communication and service, Emma was updating us with all movements of the shipment and we never had to chase. Will definitely use them again.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Freight Forwarder

Emma at Plexus is always so friendly and helpful. She's assisted me with multiple shipments and customs clearance and I can't fault her service. Plexus are my go to freight forwarder!
They're also very good at keeping me updated during the shipment process.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Italy --> UK, Sorted ✅

New supplier in Italy, timed delivery in logistics company in UK - Plexus sorted without fuss and quibble. One point of contact makes it very easy so we both know what's going on (thanks Em!) and all at good rate, Thank you.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless experience.

Absolutely faultless experience.
Staff were so helpful and friendly.
I really didn't have a clue what I was doing trying to import goods from the Netherlands but they were so helpful and supportive throughout the process it was made easy.
Would 100% recommend.

April 2, 2024
Unprompted review

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