Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription disc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Ploom for over a year now. I only like certain flavours after trying most of them. Ordering online is simple and delivery is very fast. There’s lots of choice in flavours and accessori... See more
Company replied
So far Ploom is my favourite. I prefer yellow sticks. Last long enough for me. If ordered online , delivery is quick and customer service amazing. I used to smoke cigarettes but not anymore. It do... See more
Company replied
Ease of access, easy to order also speedy delivery, always happy to help if you have any queries.
Company replied
Company details
About Ploom UK
Written by the company
Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.
Contact info
United Kingdom
- 0800 876 6594
- ploomcare@help.ploom.co.uk
- ploom.co.uk
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I brought this for my mum the staff…
I brought this for my mum the staff members Lindsey, shela and tousif have been very helpful and informative great service will recommend to anyone
February 6, 2025
Unprompted review
Reply from Ploom UK
Hi Mark,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Florin @ The Ploom Team
Lindsey was great!
February 6, 2025
Unprompted review
Reply from Ploom UK
Hey Chris,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
John @ The Ploom Team
Poul and John and Sapphire they're are…
Poul and John and Sapphire they're are lovely and support team.I really enjoyed my blooms.they are the best .
February 5, 2025
Unprompted review
Reply from Ploom UK
Hey Aneta,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
John @ The Ploom Team
John Paul and Sapphire gave me a great…
John Paul and Sapphire gave me a great experience at the services and I came back and purchased another ploom!
February 3, 2025
Unprompted review
Reply from Ploom UK
Hey Sethu,
The Ploom team really appreciate your feedback
We hope you continue to enjoy Ploom.
Petrica @ The Ploom Team
Sapphire and Paul were cool
Sapphire and Paul were cool! The best service, I will recommend them!
February 1, 2025
Unprompted review
Reply from Ploom UK
Hi Ben,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Petrica @ The Ploom Team
Sapphire
Sapphire, John, and Paul provide exceptional service professional, attentive, and highly recommended!
February 1, 2025
Unprompted review
Reply from Ploom UK
Hi Mark,
Thanks for sharing your experience with us.
We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Petrica @ The Ploom Team
Great experience with ploom team at…
Great experience with ploom team at whetherby service station with tousif, shehla and Freddy. Loved the product.
January 31, 2025
Unprompted review
Reply from Ploom UK
Hey Asif,
The Ploom team really appreciate your feedback!
We hope you continue to enjoy Ploom,
Eliza @ The Ploom Team
Great customer service by Tousif raja…
Great customer service by Tousif raja khan, guided us through the product, shehla khan was very helpful in answering any questions we had, and Freddie for introducing us to the product
January 31, 2025
Unprompted review
Reply from Ploom UK
Hi Amaaz,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Tousif raja khan
Tousif raja khan, Freddie and Shehla... they were amazing at sales I loved the product
January 30, 2025
Unprompted review
Reply from Ploom UK
Hey Sultan,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
John @ The Ploom Team
Freddie Paley
Freddie Paley, Shehla Khan, and Tousif Raja Khan at Weatherby Services were exceptional!
Their deep knowledge of Ploom impressed me, and they walked me through its features and benefits as a better alternative. Amazing service, and I love my new Ploom!
January 30, 2025
Unprompted review
Reply from Ploom UK
Hey Balvinder,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
John @ The Ploom Team
Great experience with the plooom team…
Great experience with the plooom team Sheila, you did, Freddy. I’m happy with the purchase.
January 30, 2025
Unprompted review
Reply from Ploom UK
Hey Peter,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
John @ The Ploom Team
Sapphire
Sapphire, Paul, Jon caught me at the perfect time In the morning! Just before my first cigarette 👌👍
Very friendly and knowledgeable over the product! Ended up buying one let’s see how we get on!
January 28, 2025
Unprompted review
Reply from Ploom UK
Hi James,
The Ploom team really appreciate your feedback.
We hope you continue to enjoy Ploom,
Florin @ The Ploom Team
Sapphire
Sapphire, John and Paul
Excellent service received by them. All the best 👍
January 28, 2025
Unprompted review
Reply from Ploom UK
Hi Londoncare,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Florin @ The Ploom Team
Heston
John, Sapphire and Paul gave me a wonderful experience at Heston services and I purchased a bundle!
January 28, 2025
Unprompted review
Reply from Ploom UK
Hello Majid,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Alex @ The Ploom Team
IQOS heated tabacco
Freddie, Tousif and Shehla were legends and super helpful and I just absolutely adore the product. Was chonging hard in the car park as soon as I got out and just LOVE IT. Will hundred percent recommend to friends.
January 27, 2025
Unprompted review
Reply from Ploom UK
Hi,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Alex @ The Ploom Team
Reply from Ploom UK
Hey Sethu,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Alex @ The Ploom Team
Tousif Raja khan
Tousif Raja khan, shehla khan and freddie were great help and offered a great deal.
January 28, 2025
Unprompted review
Reply from Ploom UK
Hi Ashraf,
The Ploom team really appreciate your feedback
We hope you continue to enjoy Ploom,
Alex @ The Ploom Team
Shehla khan
Shehla khan, Touisif RAJA khan, Freddie were amazing with products knowledge I lovedvploom
January 28, 2025
Unprompted review
Reply from Ploom UK
Hello Roy,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Alex @ The Ploom Team
Shehla and Tousif raja khan and Freddie…
Shehla and Tousif raja khan and Freddie
These guys are simply fantastic . They gave the best deal and I really like the product
January 27, 2025
Unprompted review
Reply from Ploom UK
Hello Saikumar,
The Ploom team really appreciate your feedback
We hope you continue to enjoy Ploom,
Andreea @ The Ploom Team
Freddie Sheila and Tousif were great…
Freddie Sheila and Tousif were really helpful at Wetherby. Love the product!
January 27, 2025
Unprompted review
Reply from Ploom UK
Hello Max,
Thank you for sharing your feedback with us! We will forward your message to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
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