Plotpackers Reviews 776

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and positive attitudes, which greatly enhanced their holidays. Many people highlight the well-organized trips and diverse activities, appreciating the seamless service and overall user experience. However, some customers also noted issues with communication regarding dietary restrictions and trip inclusions, finding some itineraries lacked sufficient free time or were not as "jam-packed" with activities as expected. A few other people also felt that certain destinations could have been swapped for more appealing or safer alternatives, and there were isolated reports of a guide being unprofessional.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their guides for being knowledgeable,... See more

Holidays

Consumers find holidays to be positive, with many praising the well-planned itineraries, variety of... See more

Location

People report positive experiences with location, expressing satisfaction with the places visited and the... See more

Service

Clients share positive opinions on service, frequently highlighting the exceptional care and helpfulness of... See more

User experience

Reviewers express high satisfaction with the user experience. Many customers highlight the exceptional care... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved my time in Brazil - (second group) The beaches were amazing , Ilha Grande and Paraty and Rio were beautiful. Food was stunning and Mat our tour guide couldn't do enough and was attentive and... See more

Rated 5 out of 5 stars

I truly can’t put into words how incredible my trip to South Africa was. Our host, Samantha Casolaro, was the best host I could have ever asked for. She was not only kind, inclusive, and supportive, b... See more

Rated 5 out of 5 stars

Just finished the Colombia trip organised and run by plotpackers .we toured Medellín, Quatape , Salento , Cali and Bogota, enjoyed every minute of it . great trip.. got a really good insight and feel... See more

Rated 5 out of 5 stars

The whole trip was wonderful! From not having to worry about logistics (always a travel headache) to the most amazing sights, food and overall vibes! Cody and Ellie were incredible hosts, and they boo... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

776 reviews

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Replied to 85% of negative reviews

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Rated 5 out of 5 stars

Best Colombia trip!!

Hugo was the best tour guide for our Colombia trip. Because he was a local he always knew the best places to eat and visit which just made the trip even more enjoyable. He was so knowledgeable about most (if not all) of the places we visited and gave us detailed history too. The trip was just amazing and I can’t thank Hugo enough!! The itinerary that plotpackers put together was very good, each day we had something planned and at such a good price too. Would really recommend!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

The trip was great! A good variety of relaxing and action-packed activities. Our guide, Hugo, was incredibly caring, warmhearted and funny. You knew you could always count on him and his recommendations for food or optional activities were spot on. Would definitely recommend!

June 6, 2025
Unprompted review
Rated 2 out of 5 stars

I would never travel with PlotPackers again

The lack of transparency in this company is alarming... not really sure what you are even actually paying for because close to nothing is actually included and you will have to shell out a lotttt of out of pocket money for all the additional activities and meals. This was my second trip with the company and I promise I will never book with them again. Their itinerary is so vague with their wording and lacks so much detail that you really dont even know what you are getting yourself into and that way they are able to keep their policy of not being responsible when things change or go wrong. The lack of accountability and action, the lack of supportive tour guides, I could really go on and on. Youre better off just booking everything yourself locally

June 4, 2025
Unprompted review
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Reply from Plotpackers

Thanks for taking the time to leave a review. I’m really sorry to hear that the trip didn’t meet your expectations.

We aim to be as transparent as possible about what’s included and what’s not. This information is listed on our website when booking and in the trip itinerary. We know how important this is when it comes to planning and budgeting your trip, and we’re sorry you felt this wasn’t made clear. We’ve taken your feedback on board and will be reviewing how we communicate this to make sure it’s as clear and helpful as possible.

There’s absolutely no pressure to join in on any optional activities, they’re simply there for those who want to add them as part of their experience. We understand that not every traveller will prioritise these extras, or will want to take part in them. We aim to offer a range of options so each person can choose what suits them best.

We always try to include suggestions for free or low-cost activities too, and we prioritise including key experiences in the trip itself to make sure there’s great value overall. While we do provide a general recommendation for how much money to bring, this will always vary depending on your preferences and travel style.

As for meals, we intentionally leave flexibility so guests can choose food that suits their own tastes and budget, and enjoy discovering local places to eat along the way.

We’re always committed to improving and take all feedback seriously. Please reach out to us at info@plotpackers.com if you’d like to discuss anything further.

Thank you again for sharing your thoughts, we really appreciate your perspective and are always working to make our trips better.

Best wishes,
Plotpackers Team

Rated 5 out of 5 stars

Exploring Peru with Sandra and Plotpackers

I went to Peru with Sandra from plotpackers. This was my first time travelling in a group where I’ve never met anyone but I am so grateful I decided to do this. Not only was Peru so magical, I learnt so much about their culture and history thanks to Sandra and other guides we met during our time. I felt comfortable from the start thanks to the detailed itinerary and packing list provided by plot packets. Sandra specially went above and beyond to make this a life changing trip and because of this, I look forward to travelling with plot packers again. Thank you so much!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Peru 23May-03Jun25

I had the time of my life in Peru! Our plotpackers leader was Sandra Velazquez, and if I could give her 10 big stars, I absolutely would. On top of being so positive, knowledgeable & funny, she went above and beyond to make sure our crew was well taken care of. Her kind and adventurous heart amplified this trip to be one of the best ones ever!

May 23, 2025
Unprompted review
Rated 4 out of 5 stars

Peru 2025

Sandra was the best guide! She is super knowledgeable and also so personable she felt like a friend and wanted to enjoy the experience with all of us. It was super smooth because of her and she was super organized. The experience wouldn’t have been the same without her!

As for plot packers, for the price of the trip I think more meals should have been included

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

I had the best experience with Sandra Valasquez

I had the best experience with plotpackers. My tour guide Sandra Valesquez went above and beyond to make sure me and my group had the best experience possible. I am very grateful to her and plotpackers for showing me the best time in Peru. To anyone thinking of booking a trip to Peru through plotpackers, know you will be well taken care of and will have the best time!!

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best tour guide ever

I traveled with this tour company to Peru, and I got one of the best tour guides I’ve ever had! Sandra was absolutely amazing and made my experience so much better. I would recommend anyone doing this trip to ask for Sandra!

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Sandra was the best guide for our Peru…

Sandra was the best guide for our Peru trip! She cared so much about each and every one of us and made sure everything ran smoothly. She answered all of our questions immediately and was by our side through each adventure! Love her❤️

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Most phenomenal and memorable trip of…

Most phenomenal and memorable trip of my life. The people i met, the experiences pursued and the memories made were some that can never be replaced. I’ve never left a trip so sad.
Thank you to Sandra, our plotpackers guide, for leading such a memorable experience!
The Peru trip was one for the books and i highly recommend it to everyone!🧚‍♀️🤎🦙🇵🇪

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Olman was our guide throughout our trip…

Olman was our guide throughout our trip to Costa Rica with plotpackers. He was so friendly, new the locals everywhere we went and gave great recommendations.
I’ve never gone on such a big trip away on my own before but felt safe the whole time I was there. Amazing memories! Amazing group of new people :)
If you’re an adventure lover this is definitely for you. Quite a lot of money as you might expect with some activities (like quad biking and surfing) being extra costs but these are expenses I happily payed for to make sure I was safe but also could try things that I have always wanted to do!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

The tropics of Thailand

Both Mai and Layla were incredible! They both went above and beyond to make sure you were having the best time possible! They were there for you if you had an issue, provided information and suggestions for free time. They never failed to make sure that everyone in the group was each, individually taken care of and treated the same. I couldn’t recommend enough!

May 6, 2025
Unprompted review
Rated 4 out of 5 stars

I had an amazing time on my trip to…

I had an amazing time on my trip to Vietnam with Plotpackers, hosted by Cody and Ellie. Nick, our local guide was exceptional and went above and beyond to create an incredible trip for the group. Highly recommend Nick as a guide. Cody and Ellie were so lovely and I would definitely travel with them again.

I feel more lunches & dinners could have been included within the trip cost, as well as the caves excursion. Especially because Vietnam is a more affordable country to visit and breakfasts were included by the hostel room cost anyways. I also feel more could have been spent on hostels and the final sleeper bus to upgrade them due to their low cost.

Plotpackers communication could have been better, they were slow to reply to emails and I believe should have a number to call and emergency number for the Uk office. The group chat was created late which meant it was difficult to coordinate flights and accommodation before or after the trip with other travellers. I also would have appreciated knowing the name of the first hostel further in advance so I could book an additional night before. This was worrying ahead of the trip and could have been much smoother.

We could have done with another night in Hoi An and prehaphs advice to add the Ha Giang Loop on to our trip before or after, or even include it in the trip costs!

Overall I had a great trip but was concerned about the communication with Plotpackers UK team.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

The best time in Bali!

Wayan Sandi was the best guide! He was always on hand for any questions and taught us all about the history of Bali/Indonesia and the culture. I’ve had the best time in Bali!

Our host Emma Matthews was lovely and made me feel very welcome.

The trip itself was very well organised and seamless. Sandi would give us a message the night before a trip to let us know timings, what we’re doing and what to bring. I found this very easy to follow and it was a very hassle free trip.

I would recommend Plotpackers and Wayan Sandi!

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Unforgettable amazing experience!!

I loved my Costa Rica PlotPackers trip! My group consisted of nearly all solo travellers and we all made friends so quickly. Our tour guide Olman was amazing and I already know I want to do another PlotPackers trip. The only thing I would bear in mind is that A LOT of stuff isn’t included and you have to pay for. On the website it says “some meals” are excluded but to be clear, EVERY meal is excluded apart from one lunch and in most places you will pay to eat out (looking at $15 a meal) I was already aware that things would cost extra because I read reviews, but others in my group were surprised at how many activities weren’t included as well as the prices for some of these activities. La Leona waterfall hike was AMAZING and the best thing we did, but the hike again implies this is a free optional activity and doesn’t require extra. We saw amazing things on the trip and I particularly enjoyed seeing all the wildlife and scenery as well as the adventure day (I did optional activities such as ATV riding, Tarzan swing and the Monteverde suspension bridges). We loved the beaches particularly and it would have been good to maybe start at the beach, move inland, and then finish with the beach however we really appreciated how Jam-packed our itinerary was and that we were able to see lots of different points in Costa Rica in a short space of time.
I would recommend PlotPackers to anyone 19-25 who wants an amazing holiday and an unforgettable experience!

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Bali, Indonesia Great Tour Guide

I had such an amazing experience with Plotpackers on the Bali trip! Everything was organized and unforgettable. What truly stood out, though, was our incredible tour guide, Sicilia Rosario. She went above and beyond to ensure we were all taken care of every step of the way.

Unfortunately, I had to leave the trip early due to a death in my family, and Sicilia’s support during that difficult time was something I’ll never forget. She personally arranged all of my travel from Gili T back to Bali, making the process absolutely seamless. She ensured I had help at every leg of the journey, and her compassion gave me peace of mind when I needed it most. I can’t thank Sicilia enough! Highly recommend this company and especially Sicilia if you’re considering a group trip!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

South Africa was incredible!

South Africa was incredible!! As a huge nature and wildlife lover, this trip was so special. The itinerary had so many amazing activities, my 2 favourite being the safari day and the elephant bush walk where we saw 4 of the big 5! A dream come true! I also had the opportunity to do the highest bungee jump in the world😱. Our guide Uriel and our driver Darryl were so kind and shared so many amazing facts about their country with us. They made the trip super easy and stress free so we could just enjoy it. I would recommend the South Africa trip to anyone considering it!! You won’t regret it! This was my 7th trip with Plotpackers and I will be back for more 🫶🏻🫶🏻

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

This was such an amazing trip

This was such an amazing trip. Feel like we squeezed so much into the time.
Wayan Sandi was the absolute perfect guide. He cared for us like we were his daughters and loved showing us around Bali.

May 10, 2025
Unprompted review

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