Plumbbox Reviews 167

TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Unfortunately a reported clerical error somewhere in the system lead to a failure to deliver as planned and agreed. The consequences were that a plumber traveled 80 miles without being informed of the... See more

Company replied

Rated 5 out of 5 stars

Great price, Great stock, Fast delivery. I couldn’t recommend Plumb Box enough, I tried them out for the first time this week on a boiler install, ordered the materials Sunday evening they got deli... See more

Company replied

Rated 5 out of 5 stars

I thought I’d try it out as a handy method of buying not only cheaper materials but save the hassle of going to the merchants the next morning. Spot on service as my fittings and chemicals were d... See more

Company replied

Rated 2 out of 5 stars

I ordered 4 bottles of heating inhibitor but only 2 were delivered. Have made 2 direct attempts to communicate via e-mail and one via Paypal but still no response from Plumbbox/Cofield. Small value... See more

Company details

  1. Plumber
  2. Boiler and Heating Service

Information provided by various external sources

plumbBOX.co.uk is a new way of shopping for your everyday plumbing supplies


Contact info

2.9

Average

TrustScore 3 out of 5

167 reviews

5-star
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1-star

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Rated 3 out of 5 stars

Great service

Great service, But my Imitation fat max cases are of poor quality for the money, as I couldn't find them for sale anywhere anymore. Thanks Martin.

September 29, 2018
Unprompted review
Rated 5 out of 5 stars

Great product!

Great product! Highly recommend! Perfect for the times when you just can’t run a cable for switch live or pump overrun.

July 31, 2018
Unprompted review
Plumbbox logo

Reply from Plumbbox

Hi Joseph,
Thank you for leaving this great review. We are pleased to hear that you are happy with the products you have received and would highly recommend us. If you require any further assistance, please do not hesitate to contact us.
Kind regards, the team at plumbBOX

Rated 5 out of 5 stars

good price fast delivery

July 4, 2018
Unprompted review
Plumbbox logo

Reply from Plumbbox

Hi Arash,
Thank you for leaving this great review. We are pleased that you are happy with the service you have received and pleased with our delivery and price. If we can be of any further assistance, please do not hesitate to contact us.
Kind regards, the team at plumbBOX.

Rated 5 out of 5 stars

Great n fast service could do with products cheaper in bulk order

Great n fast service could do with some of the item being slightly cheaper when in bulk order as they can work out same as buying from local suppliers however the delivery and service was top notch.
Regards
Paul
Frontline Plumbing & Gas UK England

July 4, 2018
Unprompted review
Plumbbox logo

Reply from Plumbbox

Hi Paul,
Thank you for leaving this five star review and great feedback. We are glad to hear that you are pleased with the service and delivery you have received. We appreciate this feedback and we will take into consideration the comments left regarding prices. We do always aim to offer the best price possible. If we can be of any further assistance, please do not hesitate to contact us.
Kind regards, the team at plumbBOX.

Rated 5 out of 5 stars

Excellent fast service would be great…

Excellent fast service would be great if you could have a different delivery address to the card holder addres so parts could get delivered to site rather than my home

July 4, 2018
Unprompted review
Plumbbox logo

Reply from Plumbbox

Hi Pete,
Thank you for leaving this great review. We are happy to hear that you are happy with the fast service you have received. When at checkout there is a separate option for the shipping address. On the right hand side, if you click on "Deliver to a different address" you can fill all the details out of where you would like the order to go. I hope this helps for future orders. If you require any further assistance, please do not hesitate to contact us.
Kind regards, the team at plumbBOX.

Rated 5 out of 5 stars

Fantastic outfit

June 12, 2018
Unprompted review
Plumbbox logo

Reply from Plumbbox

Thank you for leaving this great review. This feedback is really appreciated and we are glad that you have been provided with a fantastic service. If you require any further assistance, please do not hesitate to contact us.
Kind regards, the team at plumbBOX.

Rated 5 out of 5 stars

Goods arrived on time

Goods arrived on time, exactly as ordered.

May 13, 2018
Unprompted review
Plumbbox logo

Reply from Plumbbox

Hi Andrew,
Thank you for leaving this great review. We are glad that everything went well with your order and we appreciate this positive feedback. If you require any further assistance, please do not hesitate to contact us.
Kind regards, the team at plumbBOX.

Rated 4 out of 5 stars

Did not receive my delivery on time

Did not receive my delivery on time,

May 3, 2018
Unprompted review
Plumbbox logo

Reply from Plumbbox

Hi Shana,
Please accept our apologies that this order was not received on time. Any delivery issues are with our third party courier service. However, we do take all customer issues very seriously and always aim to resolve them as a matter of urgency. We are happy that we have come to a satisfactory resolution in the aftercare for you and that this has been reflected in the review left. Thank you for this.
Kind regards, the team at plumbBOX.

Rated 5 out of 5 stars

Good price

Good price, quick delivery.
Thanks very much. *****

May 1, 2018
Unprompted review
Plumbbox logo

Reply from Plumbbox

Hi Richard,
Thank you for this great review. We are glad to hear that you are happy with our prices and delivery service. If you require any further assistance, please do not hesitate to contact us.
Kind regards, the team at plumbBOX.

Rated 5 out of 5 stars

Good service

Good service. Great delivery speed. Contents of order spot on.

April 30, 2018
Unprompted review
Plumbbox logo

Reply from Plumbbox

Thank you for leaving this positive review. We are glad to hear that you are happy with the service you have received. If you require any further assistance, please do not hesitate to contact us.
Kind regards, the team at plumbBOX.

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery, what more can you ask for.

April 24, 2018
Unprompted review
Plumbbox logo

Reply from Plumbbox

Hi David,
Thank you for leaving this review and great feedback. We are pleased that you are happy with the overall service. If you need any further assistance, please do not hesitate to contact us.
Kind regards, the team at plumbBOX.

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