As always, easy breezy front start to finish. Fast shipping as these guys know how excited we get over new tools especially flex shafts bc usually we get try them out right away. Thank you guys for al... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing customer service, Jerome and Sanya are very helpful, answering any/all questions! cables and attachments are as good/better as competition but priced much cheaper. i had an issue where my p... See more
Fantastic product and value. Amazingly fast shipping and delivery. I bought the ridgid k9-12 off of eBay and then discovered plumber-tools.com. I canceled an order for Ridgid accessories and bought... See more
Company replied
This is a second time buying the flexible shaft (an extra 30 ft/10 m) with attachment. The product is fantastic (for root intrusion removal) and when used with a sewer camera it makes a big difference... See more
Company replied
Company details
Written by the company
We manufacture and distribute sewer cleaning equipment such as flexible shafts and drain cleaning chain knockers. Our drain cleaning chains are suitable for all kinds of blockage removal tasks and descaling of pipes. We manufacture alternative shafts and adapters for the Ridgid k102 and K204, as well as pipe relining equipment and tools for pipe coating systems. Our tools are compatible with the Picote Mini Miller, the Picote Maxi Miller and the Picote Midi Miller machines. We sell exclusively from our webshop, and deliver from Finland to almost every country.
Contact info
Tuomonkuja 3, 21200, Raisio, Finland
- 0442306224
- office@plumber-tools.com
- plumber-tools.com
People also looked at
On time like before ,good quality
On time like before ,good quality
This is my second good experience with them
Thank you guys
March 24, 2025
I was skeptical since I was ordering…
I was skeptical since I was ordering from out of country, however, the communication before my purchase and the quality of the tools purchased have exceeded all expectations. Then to find so many quality videos to assist me in set up and use was amazing.
March 11, 2025
Always a pleasure dealing with Jay and…
Always a pleasure dealing with Jay and the team.
March 12, 2025
Great company with great products
Is the shipping a little pricey? Yes. But when I say it’s fast I’m talking lightning fast. From Finland to New York in about three days. These products are even better quality than rigid and I’m so glad I found this company. Whenever I need any new chains or shafts this will be the first place I look.
March 13, 2025
Great cables and fast shipping
March 12, 2025
Great service and the product arrives.
The best company to deal with no stress thanks guys.
March 5, 2025
Reply from Plumber Tools
Hi Ysen,
Thank you for the 5 stars. This is exactly what we’re striving for—making the whole process smooth and stress-free, and being there for our customers every step of the way, from choosing the right tools to having them delivered to your doorstep. We assure you of our best attention at all times.
Reply from Plumber Tools
Hi Teodosi,
Thank you for the 5-star review. I’m happy to hear that you are impressed with the quality of our tools and service. You can count on our best attention at all times.
⭐️⭐️⭐️⭐️⭐️ **High-Quality Tools & Excellent…
⭐️⭐️⭐️⭐️⭐️ **High-Quality Tools & Excellent Service**
I recently purchased the Drain Root Cutter Tool from Plumber Tools, and I’m extremely impressed with both the quality of the product and the level of service provided. The tool is well-engineered, durable, and performs exactly as needed for tackling tough blockages.
The customer service was outstanding—responsive, professional, and genuinely committed to ensuring customer satisfaction. It’s clear that Plumber Tools takes pride in their products and values their customers.
I’ll be recommending them to other Drain Doctor franchisees and will be placing further orders for our other vans. If you're looking for top-tier plumbing and drainage tools, I highly recommend them!
February 24, 2025
Reply from Plumber Tools
Thank you for taking the time to write such an amazing review, Barry. Out of the thousands of customers we’ve served, only a small fraction have taken the time to write to us like this, which makes you a very special customer. We take what we do personally, and it’s not just a job for us—so a review like this truly makes me smile from ear to ear. We look forward to serving you again, and please don’t hesitate to reach out if you ever need our advice or assistance.
Reply from Plumber Tools
Hi Marcin,
Thank you for the 5-star review. While we can’t take credit for the fast delivery (that’s all thanks to FedEx), we do closely monitor each shipment to ensure the process goes as smoothly as possible. Feel free to reach out if you ever need any guidance regarding our tools—we’re always happy to help.
This company has an amazing customer…
This company has an amazing customer service and a nice variety of professional, high quality plumbing equipment. Quick shipment and great prices! I can't recommend it enough!
February 25, 2025
Reply from Plumber Tools
Thank you for taking the time to leave this amazing review, Radina. It was a true pleasure serving you, and I’m confident these tools will provide a quick return on your investment. Feel free to get in touch anytime—we look forward to serving you again.
Reply from Plumber Tools
Thank you for the great feedback, Rylan. We’re thrilled to hear that the tools worked well for tackling those mega roots. If you have any photos or a video of the process, please don’t hesitate to share them with us. We’d love to see them! 🤩
Good product but shipping to Cananda…
Good product but shipping to Cananda cost way too much.
February 21, 2025
Equipment is not fit for purpose
Equipment is not fit for purpose. No warranty so buy at your own risk. When used for what is is intended for and it failed, I’ve used my old Renssi flex shaft to solve the issue without any drama. I’ll be sticking to the Renssi brand. I’ve been using Renssi for the last 5-years so the flex shaft has not been abused in any way and maintained. I just thought I would give this brand a try, but I won’t make that mistake again. They also neglected to include or mention any import tax at the time of order, which cost me almost as much as the equipment. Not impressed with their service or equipment.
February 26, 2025
Unprompted review
Reply from Plumber Tools
Hi Shaun, We have a refund policy, but it does not allow for a customer to return tools almost a year after purchasing them. The policy also does not accommodate for improper use of the tools.
You are in Australia, and we are in Finland, so custom charges are inevitable, but just incase, we have detailed information at the top of our FAQ page. How else could we possibly mention this to a customer?
Jerome went above and beyond to help me…
Jerome went above and beyond to help me out, explaining every little detail on what flex shaft to purchase for my business.
He was very prompt and very professional.
Very hard to find service like this these days.
Products arrived on time and very high quality.
January 30, 2025
Reply from Plumber Tools
Hi Jonathan,
Reviews like this make me smile from ear to ear. I’m grateful for your kind words. I have such reverence for our customers because of the impact they make on society. It’s truly our privilege to serve you all.
Everything
February 12, 2025
Reply from Plumber Tools
Hi Ben,
Thank you for the 5 stars and for being one of our most loyal customers. I wish we could review our customers—if we could, you’d be getting 10 stars! :)
The item I ordered showed up very…
The item I ordered showed up very quickly and they were very helpful on explaining and giving me all the help I asked for when I had questions about the item. Will definitely be using them in the future!
February 5, 2025
Reply from Plumber Tools
Hi Blake,
Thank you for the 5-star review. We're happy to hear that your order arrived quickly, and it was our pleasure to assist you with your product inquiries. We look forward to serving you again in the future.
Great customer communication
Great customer communication, my package was in delay by FedEx, plumber tools staffing immediately took action, got it the next day awesome company.
February 5, 2025
Reply from Plumber Tools
Hi James,
Thank you for your kind words. We know how frustrating shipping delays can be, so we do our best to step in and help whenever needed. We're glad FedEx was able to deliver your package quickly after that. Feel free to get in touch anytime and we wish you plenty of success with your new tools.
Fits our worm like a glove
Fits our worm like a glove . Relatively easy to fit. Not been used in anger yet but will report back when it has.
Worm been used on a couple of jobs since we fitted the connection with no issues. Easily worth the 5 stars.
February 12, 2025
Reply from Plumber Tools
Thank you for the 5-star review, Gary. I’m glad to hear that the tools have impressed you and complement your setup perfectly. We look forward to serving you again in the future.
Reply from Plumber Tools
Hi Ron,
Thank you for the kind words and for being our loyal customer. We strive to make the process of ordering and receiving the tools as smooth as possible for all our clients. It’s truly a privilege to serve you.
Reply from Plumber Tools
Hi Ruben,
Thank you for taking the time to leave a review. Not many companies can say they have the best customers in the world, but we sure can. Thank you for being the real-life superheroes of our society. We look forward to serving you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.