Plumber Tools Reviews 228

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As always, easy breezy front start to finish. Fast shipping as these guys know how excited we get over new tools especially flex shafts bc usually we get try them out right away. Thank you guys for al... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service, Jerome and Sanya are very helpful, answering any/all questions! cables and attachments are as good/better as competition but priced much cheaper. i had an issue where my p... See more

Rated 5 out of 5 stars

Fantastic product and value. Amazingly fast shipping and delivery. I bought the ridgid k9-12 off of eBay and then discovered plumber-tools.com. I canceled an order for Ridgid accessories and bought... See more

Company replied

Rated 5 out of 5 stars

This is a second time buying the flexible shaft (an extra 30 ft/10 m) with attachment. The product is fantastic (for root intrusion removal) and when used with a sewer camera it makes a big difference... See more

Company replied

Company details

  1. Equipment Supplier
  2. Plumbing Supply Store
  3. Tool Manufacturer

Written by the company

We manufacture and distribute sewer cleaning equipment such as flexible shafts and drain cleaning chain knockers. Our drain cleaning chains are suitable for all kinds of blockage removal tasks and descaling of pipes. We manufacture alternative shafts and adapters for the Ridgid k102 and K204, as well as pipe relining equipment and tools for pipe coating systems. Our tools are compatible with the Picote Mini Miller, the Picote Maxi Miller and the Picote Midi Miller machines. We sell exclusively from our webshop, and deliver from Finland to almost every country.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great tools at a great price

High quality drain cleaning tools at a really affordable price. Yes, you will pay a bit for shipping, but still a fantastic price for a well crafted tool. Talent and Jerome are incredibly helpful as well, and are happy to answer any questions you have or provide guidance in regards to their products.

I will definitely be purchasing more tools from them in the future as I need them.

February 6, 2024
Plumber Tools logo

Reply from Plumber Tools

What an awesome review!! I will print this and put it up on the office wall so that everyone can see it when they come in.

Thank you for taking the time to check out our YouTube videos and giving us the idea to make one about lubricating longer shafts. Jerome is eager to make it and it will be available soon.

It was a pleasure to serve you, looking forward to chatting again soon:)

Rated 5 out of 5 stars

Fast service

Fast service. Great products.

February 5, 2024
Plumber Tools logo

Reply from Plumber Tools

Hi TT, thank you for the 5 stars. We won't forget your nickname easily because one of our colleagues is also called TT.

Rated 5 out of 5 stars

Quality tools at a great price with…

Quality tools at a great price with fast delivery!

January 29, 2024
Plumber Tools logo

Reply from Plumber Tools

Hi Gene, thank you for the nice review. It is our goal to provide the best tools at a fair price. I'm going to share this review with the people at FedEx so that they know they are doing a great job at getting our packages to our customers efficiently.

Rated 5 out of 5 stars

Great company with quality service and products.

Came across this company by accident perhaps. I have a K9-204 and cable needed repaired. No info from that company to be found. Even went to my supply house and had them contact the company, couldn't help me either. Imagine that!!!! Found in my search this place and took a chance on them. Glad I did. Ordered 60' 5/16 and some chains, order showed up in less than a week. I have been using their product now for about a month and I am pleased with quality and price. I will definitely use this company again. Thanks everyone at Plumber-Tools. glad I found you.

January 28, 2024
Plumber Tools logo

Reply from Plumber Tools

Hi Joe, Thanks for the brilliant review. We are glad that you found us because only 1% of our customers leave a review. If we could give our customers a review, we would give you 5 stars too :)

We look forward to serving you again.

Rated 5 out of 5 stars

Awesome service and tools

Awesome service and tools! Fast shipping !

February 3, 2024
Plumber Tools logo

Reply from Plumber Tools

Hi Jim. Thank you for the 5 star review.

We monitor deliveries every hour to make sure that every package is delivered as quickly as possible.

We have found that it takes less time to deliver a package from Finland to the USA than it does to deliver between states in the USA.

Rated 5 out of 5 stars

I replaced my ridgid 204 flex shaft with…

I replaced my ridgid 204 flex shaft with a plumbers tool flex shaft, and could not be happier. The Plumber tool flex shaft is much stiffer and stronger. I will continue to use them going forward.

February 1, 2024
Plumber Tools logo

Reply from Plumber Tools

Hi Mike. Thanks for the 5 stars :) I see that you have ordered three times from us over the past two years. We really appreciate you. In the next few weeks we will be introducing different kinds of shafts for the 1.5" pipes and a range of tools specifically for the 8mm (5/16") shafts. I will let you know when they are ready to go.

Rated 4 out of 5 stars

Thanks for your loyalty for doing…

Thanks for your loyalty for doing better your products.

As I have used your instruments.
I knotted that Shaft protector sleeve is a bit rough, that it Couse a bit difficult to push and pull to inert pipe and trap when the inert pipe blocked, but I changed the protector sleeve to another one more smooth and it easier to use.
Thanks again.

February 2, 2024
Plumber Tools logo

Reply from Plumber Tools

Hi Karwan, Thank you for the feedback. We use this to improve our products through consensus, so it is very valuable to us.

If the shaft is struggling to turn in the sleeve, then usually this is either because there is not enough lubrication, or the shaft might be coiled up too tight when you use it.

I will bring this feedback to our product developer though :)

Again, thank you

Rated 5 out of 5 stars

Great service and product is working…

Great service and product is working making money already

February 1, 2024
Plumber Tools logo

Reply from Plumber Tools

AHA :) This is exactly what we want to hear. Our tools might be lightweight, but the big deal is how soon you get to recover the cost. You have made my day. Thank you.

Rated 5 out of 5 stars

Great Products and fast shipping.

Great Products and fast shipping, will continue to order from these guys.

February 1, 2024
Plumber Tools logo

Reply from Plumber Tools

Hi John, Thanks for the review. Most clients buy more tools every 18 months, so please keep my number in your phone so that if you forget the name of our website then you can always get us on WhatsApp. My number is +358 44 230 6224

Rated 5 out of 5 stars

Just ordered from Plumber-Tools for the…

Just ordered from Plumber-Tools for the second time. Their product is such a great investment and far better priced than most. Haven’t had any issues with the flex shafts and been using them for 2 years now. Also forgot to mention they have amazing customer service. Jerome helped me out tremendously. Highly recommend Plumber-Tools!

February 10, 2024
Unprompted review
Plumber Tools logo

Reply from Plumber Tools

Hi Jacob, my name is Talent. Thank you for the review, I'm sure Jerome is gonna be happy to hear this.

You're absolutely right, our goal is to not only provide lightweight tools but to make sure that the pay for themselves as quick as possible.

Chatting with you on WhatsApp was an absolute and remember to reach out anytime you need, for us it's only an honor to serve you!!

Rated 5 out of 5 stars

Awesome products with high quality and…

Awesome products with high quality and speedy delivery!! Will be ordering more in the future for my plumbing business.

January 19, 2024
Plumber Tools logo

Reply from Plumber Tools

Thank you Jarod, it was great speaking to you and making sure your order was successful. The only thing that's more awesome than providing these tools all over the world, is our customers. It's a privilege to serve you because we have so much reverence for the things you do for our communities.

Rated 5 out of 5 stars

Always a great experience buying here…

Always a great experience buying here and shipping is fast. Great products

January 12, 2024
Plumber Tools logo

Reply from Plumber Tools

It was nice chatting with you, thank you William. I escalated your request to our workshop and the sanding attachment will be ready and on the website in the next couple of weeks so please keep an eye out for my message.

Rated 5 out of 5 stars

Fantastic product and value

Fantastic product and value. Amazingly fast shipping and delivery. I bought the ridgid k9-12 off of eBay and then discovered plumber-tools.com. I canceled an order for Ridgid accessories and bought additional chain knockers and accessories from plumber-tools.com. The Ridgid cases on their k-series products are nifty, but not worth 3-4 times the price. These cables and accessories are better quality and much better priced. I will buy any future flexible cable drain cleaning systems and supplies from plumber-tools.com

January 10, 2024
Plumber Tools logo

Reply from Plumber Tools

Hi Adam, Thanks for the excellent review. In the next few weeks we are bringing out new tools specifically for that shaft size. We are also going to introduce a new style of shaft which is aimed at the 1.5" pipes. When they are ready to go, I will reach out and let you know.

Rated 5 out of 5 stars

All clean on the western front.

Camera from Forebest, chain knocker from P-T. The first drain I cleaned went as advertised. Clean as a whistle!
I have a K-750 drain cleaner that I won't use any more and will be selling.

December 29, 2023
Plumber Tools logo

Reply from Plumber Tools

Thanks for the 5 stars! I have had one of the Forbest cameras for 14 years, I have done general maintenance, like replacing the camera head and the shaft a few times but other than that it's going strong till now.

Rated 5 out of 5 stars

TOOLS ARRIVED IN JUST DAYS--EVEN THOUGH…

TOOLS ARRIVED IN JUST DAYS--EVEN THOUGH I CHOSE THE SLOWER (CHEAPER) DELIVERY!

December 31, 2023
Plumber Tools logo

Reply from Plumber Tools

Thanks so much for the review Ken, because of the festive season delays, for a period we decided to make all our deliveries expedited despite the customer's choice so that if any delays happen the packages will still arrive on time.

Rated 5 out of 5 stars

Great experience overall!

December 27, 2023
Plumber Tools logo

Reply from Plumber Tools

Thanks for the 5 stars Yordan! Seeing a happy customer always puts a smile on my face. It was a pleasure speaking with you and if you ever need anything at all, we are just a message away.

Rated 5 out of 5 stars

Great, no hassle ordering

Tool arrived really quickly; great instructions on how to prepare it.

December 21, 2023
Plumber Tools logo

Reply from Plumber Tools

Thank you for the review!! Please check out our YouTube channel, we are in process of adding more instructional videos, tips and tricks that we learn from our clients and more:
https://www.youtube.com/@plumbertools/videos

Rated 5 out of 5 stars

Great experience!!

They respond to every email, and the merchandise arrived in a timely manner. Lastly, they have youtube videos on a majority of the questions you may have.

December 21, 2023
Plumber Tools logo

Reply from Plumber Tools

Thank you for your feedback Stevie. We take what we do personally it’s not just a job for us, so a review like this makes me smile from ear to ear. :)

Rated 5 out of 5 stars

These folks are awesome

These folks are awesome. I don’t ever give reviews in general but they deserve for other plumbers to give their products a try. First off the website is amazing if you appreciate details on the products you’re buying. It’s not just the physical details but they give a description of each product in use, where it’s best to use and what not to do. Including examples of where other plumbers have found the chains and drill heads most useful. Excellent job with that! Also of course none of that would matter if the product was cheaply made and not up to the task.. but it is in my opinion very well made and suited to purpose! Best part is that similar products here in the USA are twice if not triple the cost, what I bought from Plumber-tools.com I couldn’t touch with a 10’ pole for the budget I had, so bravo!

December 8, 2023
Plumber Tools logo

Reply from Plumber Tools

99% of our customers don’t leave a review. Out of the thousands of customers that we have served only a small fraction have taken the time to write to us like this. This makes you a very special customer. Thank you so much Steven.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look